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BenB2's avatar
BenB2
Joining in
16 days ago

Virgin Media box and wires

Hi team, 

I'm a long term Virgin Media customer, though have only been in my current house about 9 months. 

Virgin Media was already installed when we moved in, so the set up went very smoothly. 

I'm not sure what has happened at the house previously, however we seem to have a significant amount of internet wires coming in and out of the box and the house (see pictures). We have one virgin broadband hub and one virgin TV box, so I'm sure most of the wires are surplus to requirement. 

I'm wondering if someone can help me with advice/help on getting these rationalised and tidied up? 

Thanks 

Ben 

 

box
wires

5 Replies

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  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    13 days ago

    Thanks for reaching out to us BenB2, and welcome back to our Community Forums!

    Sorry to see of the multiple wires on the external of your property, which now appear to be surplus to requirements.

    Check out the envelope in the top right hand corner for your screen and we can seek to have a member of our field team out to review this for you.

    Thanks,

    David_Bn

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    13 days ago

    That's an unusual looking box on the wall, and a similar looking one next door with cables between them. I suspect that many of the wires are not Virginmedia. 

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    12 days ago

    Thanks for working with me via our private messaging function BenB2, and pleased we have been able to get you booked in.

    Do feel free to keep us updated with how the visit goes - and feel free to share some pictures of the neat and tidy work completed.

    All the best,

    David_Bn

    • BenB2's avatar
      BenB2
      Joining in
      12 days ago

      Thanks David for all your help.

      Will absolutely share the after photos!