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BenB2's avatar
BenB2
Joining in
31 days ago

Virgin Media box and wires

Hi team, 

I'm a long term Virgin Media customer, though have only been in my current house about 9 months. 

Virgin Media was already installed when we moved in, so the set up went very smoothly. 

I'm not sure what has happened at the house previously, however we seem to have a significant amount of internet wires coming in and out of the box and the house (see pictures). We have one virgin broadband hub and one virgin TV box, so I'm sure most of the wires are surplus to requirement. 

I'm wondering if someone can help me with advice/help on getting these rationalised and tidied up? 

Thanks 

Ben 

 

box
wires

10 Replies

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  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    28 days ago

    Thanks for reaching out to us BenB2, and welcome back to our Community Forums!

    Sorry to see of the multiple wires on the external of your property, which now appear to be surplus to requirements.

    Check out the envelope in the top right hand corner for your screen and we can seek to have a member of our field team out to review this for you.

    Thanks,

    David_Bn

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    28 days ago

    That's an unusual looking box on the wall, and a similar looking one next door with cables between them. I suspect that many of the wires are not Virginmedia. 

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    27 days ago

    Thanks for working with me via our private messaging function BenB2, and pleased we have been able to get you booked in.

    Do feel free to keep us updated with how the visit goes - and feel free to share some pictures of the neat and tidy work completed.

    All the best,

    David_Bn

    • BenB2's avatar
      BenB2
      Joining in
      27 days ago

      Thanks David for all your help.

      Will absolutely share the after photos! 

  • BenB2's avatar
    BenB2
    Joining in
    5 days ago

    Hi David, 

    Hope all is well your end. 

    Just getting back in contact to confirm that Chris came on time and on schedule. He did a great job in removing many of the excess wires. 

    There was one set of wires (photo attached) that Chris said a different team would need to come out and fix, as they'd need to fix the wires into the ground and Chris didn't have the equipment to do that. 

    I was told to expect an email arranging the works but haven't had anything through. Just wanted to check that this hadn't been forgotten about.

    Thanks so much 

    Ben 

     

    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team
      3 days ago

      Hi BenB2 
      Great to hear our engineer has been investigating this further for you and worked to remove the unnecessary cables. If you reach back out to my colleague, you're already in private message regarding this, they'll be able to assist you further.

  • goslow's avatar
    goslow
    Alessandro Volta
    5 days ago

    Curious to know why the tech didn't move the wall box to the location next to the drain pipe moving everything into the corner, against, the wall and out of the way. The supply cable could then have been neatly clipped to the wall.

  • BenB2's avatar
    BenB2
    Joining in
    2 days ago

    Hi Carley, thanks so much, will take it onto the private message chat with David.