Forum Discussion

mikvel's avatar
mikvel
Joining in
3 months ago

Virgin stream box

Hello, I have a Virgin Stream box, and I didn't have any problems with it until I decided to move it to the other side of my house and connect it via a Wi-Fi repeater. I have a GL-SFT1200 Wi-Fi repeater, and I can see the SSID of the repeater on all my devices, except for the Stream box. Out of curiosity, since I couldn't find my Wi-Fi repeater, I clicked on a random open Wi-Fi network. As a result, my Stream box now says "I am not at home" and doesn't allow me to change the network. That's the first part of the problem. The second part is why I couldn't see the repeater in the first place?

box
Stream
StreamBox
  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    3 months ago

    I'm not familiar with the VM stream box, but it will certainly be locked to using only a VM Hub. 

    Until you can get some expert advice, I'd suggest you do a factory reset to the stream box (if one is available) and try connecting it directly to the Hub. 

    • mikvel's avatar
      mikvel
      Joining in
      3 months ago

      I’ve sorted it out. For some strange reason, though I’m not sure on which end the issue lies, if I rename the extender to anything other than its original name, it becomes invisible to the stream box— and to the stream box only. I have no idea how or why this happens. So, I’ve kept the original extender name, and it works fine.

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    3 months ago

    Well done.  It's not that the extender is invisible, it's what the stream box is allowed to connect to.