Replacement TV Box

Question

Hi there,Bit of an unusual one, I signed up around two years ago purely for the 1GB internet package. At the time, I was advised that taking it with TV worked out cheaper, so I agreed.However, I never received a TV box when my router arrived. I didn’t chase it up at the time as I mainly use my smart TV, but now that my renewal has come around, I’d like to finally get what I’ve been paying for.I’ve been getting a lot of calls about renewing, but whenever I mention that I’d like my TV box sent out before renewing, the calls seem to end abruptly. I’ve since renewed online, and I’d just like to know how I can have my TV box delivered.Any help would be appreciated, the phone support hasn’t been very helpful so far.Thank you.

Adduxi · Answer

What does it actually say on your Contract?&nbsp; Which TV box were you supposed to get?&nbsp; Be careful you are not charged for non return of a TV box you apparently never received.&nbsp; You really should have reported this at the time, as it may have gone astray in the post originally, and VM think you have one.&nbsp;

jpeg1 · Answer

First of all you need to decide what sort of TV Box you want. The standard box now is a Stream box that doesn't record. Is that good enough for you? Otherwise you may need to look elsewhere.

saquibutt · Answer

Thanks for the reply.I know, I know. Classic procrastination and putting off annoying phone calls!My bill says Mixit TV &amp; Virgin TV 360 Box.

Matthew_ML · Answer

Hey saquibutt, thank you for reaching out &nbsp;and a warm welcome to the community we are so sorry to hear about this TV issue.
To confirm you never got a box at all throughout the contract?

saquibutt · Answer

Hi Matthew,&nbsp;No I never received one at all. And now I've renewed for another 2 years, it'd be good to have!

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Replacement TV Box

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