Unable to see new account in app after moving house
Hi, I moved house 4 weeks ago, my account is still showing my old account (closed) and i cannot see my new account, can someone please help, I tried to register new account under a different email address however I get an error message "oops something went wrong", thanksVirgin media connect App
Anyone know how to get rid of things off the connect app? I'm confused as it's saying I have my main TV box connected by Ethernet and a 2nd box with a fair WiFi connection, both would be ok except I haven't used the 2nd box since October last year as I left it disconnected when I moved house and I have not had either box since march this year when renewed on BB onlyNo internet and app gone haywire
Internet stopped working today and the Hub 5 is flashing red. My account on my app is also completely messed up. It cycles between saying all my bills are paid, to all of them are overdue (I have paid them all by direct debit), to all of them are paid but I have to pay £0 arrears. It currently says my service is restricted. The service checker checks completely different post codes to my property. Today, I've been told I live in the British Museum and Cardiff Castle. The robot voice when I call always asked me to confirm a random post code. I spoke to an agent today who's sending an engineer on Thursday but didn't address my apparently completely corrupted account. I'm especially concerned it's randomly saying I haven't paid bills I paid months ago. And yet another outage. Any help? Getting so tired of all the problems with my new ISP.Sky sports app issues
I have been watching the football on my iPad. The full first half was fine, and with my battery low, I turned off for half time and switched back on for the start of the second. however when I did, it wouldn’t work. It would only say apologies, we can’t load the page at the moment. other channels with play and work, just not any showing the football. it does however work on my iPhone, which is the same subscription. I’ve deleted and reinstalled the app, no success. This also happened last night with the football but worked once I reset the app.New Customer Virgin App
Morning all, Just looking for some help please as cannot see anything online and i think i might be loosing the plot. This is my first month with Virgin, which has been good apart from the Virgin app for my mobile is in a constant loop at the sign in page (below, if i click sign in it just comes back to the same screen) - i have not been able to use it and have tried the usual delete cash, clear history and delete and redownload but I am just stuck on this screen constantly. I can access the router via the direct url but i wanted to use the app to access the additional features. Is this something which needs to be verified by Virgin, as i doubt its because im on a samsung. Thanks in advance. NickFalse Advertising Renewal Deal in App
My contract is due to expire this week. On the My Virgin Media app, I was offered a deal to renew at the exact same price as my existing contract. On the 24/01 I received the pre contract agreement and was told on the phone that my deal has been manually processed. On 04/02, I received a call from Virgin trying to sell me a new deal. I explained that I had already been told my new deal was being processed. There were extremely rude throughout and put the phone down on me. I then had to call them back, explain what I had already done. I was again told that the deal was in process and should be complete by 10/02. On 10/02, I used the Virgin Media WhatsApp to ask if the deal had completed as I didn't want to move to the standard rate and pay almost double. The people messaging be continually ignored my messages and just tried to sell me different deal that were all more expensive than what I had already agreed. They then told me that there was no deal in the system but they could offer me the exact same deal. They then transferred to a different person who ignored the previous messages and offered me a more expensive deal. They told me the couldn't honour the original deal from 24/01 or what the previous person had just told me. At this point I'd had enough and asked to make a complaint. They logged the complaint and told me someone would call me within 48hrs. I then received an email stating my complaint had be resolved without being contacted. I still haven't received any call. I have since called again today chasing the complaint, only to be told that the Virgin App is offering deals that are incorrect. Apparently, it is a known issue within Virgin and they can't honour it. My thoughts: This is false advertising as I have accepted the deal and the Virgin Media App states it has been accepted In all of the correspondence over the last 2 weeks, why has no one told me there is an App issue and why is it still live. I'm now 2 days from current deal expiring and will have to pay nearly double the amount. If I want to cancel, I'll have to give 30 days notice, so will still have to pay the expensive bill for next month Questions: Has anyone else experienced this and how was it resolved Does anyone know how I can escalate the complaint within Virgin What is the best channel to complain outside of Virgin. Is it Trading Standards or Advertising Standards Authority
