Virgin did not inform BT of cancellation
I just had to manually cancel my old service with BT because Virgin did not confirm that the switch had been completed. So, I've already paid 3 bills to BT even though I'm now with Virgin. I switch to VM on 14th September 2025 I thought they were part of the One Touch Switch and didn't have to do anything Spoke with BT even they where surprised that nothing had be sent to them about the switch. I tried calling but I keep getting a bot that did not help whatsover.Charged Twice
Hi Virgin Media team, I need help urgently with a double payment on my account. My bill was due 8 December. On 7 December, I logged into My Virgin Media and made a manual card payment for the full amount to make sure it was paid on time. However, on 8 December, the same bill amount was taken again from my card as a Direct Debit. I wasn’t aware a Direct Debit was set up (or scheduled to be taken), and I’ve been trying to contact Virgin Media since then but haven’t been able to get through. I want a refund please!Account problem - unresolved for 4 months
Hi. Since I was forced to create a virgin media O2 account I can’t log in and I go round in circles. My virgin media account isn’t linked and I can’t create the link. Called several times over 4 months, promised ticket had been raised with IT as none of the service support folk have been able to fix it and still no resolution. Means I can’t access my account online or log in to watch sky sports on mobile device (for which I’m paying) etc. Can’t even find a way to delete the account so I can start again and try to link my virgin media account from fresh. None of the help topics fix the issue. I can’t even log in to make a complaint formally. Help!!!!
Please Help - Am I another ex VM customer?
I came to the end of my contract back in March 2025. At the time I 'web chatted' to re-negotiate and was offered a better deal to which I pretty much agreed to. I won't go in to all the boring detail, but since then Virgin have consistently failed to apply my new contract fee, fast forward to now I am still paying way over the odds each month >£94 for broadband & landline only, they claim to have tried to contact me... but they cut off my medically important landline (finally resolved this as they switched it to digital without giving me any notice). My daughter has a brain tumour, has lot her eye sight because of it and the hospital always phone on our landline, I made VM aware of this. I have sent numerous recorded delivery letters, which have been mostly ignored and a recent letter (October) agreed to put me on the new contract, but extended the term to 24 months, instead of the agreed 18 months from before. I have taken this to the Communications Ombudsman ADR, but they seem less than impartial and have clearly not reviewed the indisputable evidence I have provided them (I have every letter, every online chat and every recorded delivery reference - I have kept everything). Virgin have simple obfuscated at every turn, refusing to accept what they had previously said and agreed to... when provided with evidence they either just ignore it or say they don't have a record of this... when I am sending them screen captures of the chats I've had with THEM!!! I am exhausted and have wasted months of my time & energy on this. The Ombudsman doesn't want to know anymore and will not entertain me... what options do I have? I'm out of pocket, out of work because my daughter needs me... running out of money, and need my internet & landline to work - it does, but at an affordable rate. Virgin seem to know they have the monopoly in my small road, there are no other 'fast' broadband solutions. Where do I turn? What can I do? I doubt I can afford to take them to court, and if I did and for whatever reason I lost, I certainly couldn't afford that either! Help...Unable to remove email from account
Hello, My personal email address is bound to my mothers Virgin Media account - when trying to remove this online and after recieving the verification link I get an error along the lines of "This link is no longer valid" though I have just recieved it. My problem is that I have just got Virgin Media at my own property but now I cannot access my account with my email address because its bound to the wrong account.. Can someone help me please=? ThanksSpam calls claiming to be virgin media.
I’m being spammed multiple times today from a number 0800 052 8675 claiming to be virgin media. They call me by name and I keep telling them that I’m happy with what I have and I’m not interested in hearing about any upgrades because I’m happy with what I have. they then get very pushy and annoyed that I say this and I repeat myself multiple times and then hang up. Just today I have been called 7+ times. is it really virgin media, and if it is, how can I stop the spam? My account is already set up to not receive calls about promotions etc.
Virgin Media O2 ID Login Problem
Posting this based on guidance in ModTeam Moderator post linked below. I was / am an old NTLWorld customer and when trying to login to my account today I'm forced to setup a new Virgin Media 02 login instead. I've done that, and in the process changed from an ntlworld.com to gmail.com email. However when I try to use this new login, it keeps taking me back through the new Virgin Media 02 login setup process each time. Its an endless loop of receiving a "Verify your email address" email, which I do, and then back to the setup process when I actually try to login. I'm stuck and can't access VM's online chat for help because I can't login to my account! Moderator - please help. Thankyou Virgin Media O2 ID Queries | Virgin Media Community - 5653025Virgin media account - changing contact number
Hi, I signed up for virgin broadband last week. Installation is due to take place on 18 December. I've set up my virgin media online account but am unable to edit my phone contact number. When I signed up I added my old landline number but, since I'm only getting broadband, I need to change my contact number to my mobile number. I was able to change the number in my online account but for some reason it won't save the change. Can you help me sort this out? Thanks