Unable to link virgin media account to virgin media O2 ID account
Brand new user, signed up to virgin media with my email account, tried to login online, was asked to create O2 ID - created it using the same email address, then was asked to map the two and getting this error: “We’ve found your Virgin Media account However, this account is linked to an email address that’s different to the one on your Virgin Media O2 ID. If you’d like to continue and link your Virgin Media account to your Virgin Media O2 ID, please confirm the full email address your Virgin Media account is currently registered to. We’ll then send an email to that email address to approve the transfer.” I then write the same email I used for both accounts but it is saying the email address doesn’t match even though I literally copy pasted it from my contract document. I tried getting support in person, I rang custom service and I'm yet to have this resolved, half a week into my trial period...How can I register an LPA to my mother’s account?
My mother is having a lot of difficulties with her TiVo box, and several streaming services will no longer be able shortly. She has become very frail and cannot manage this on her own, or even with one of us doing it with her. We would like to help her with this, and it seems that registering the LPA (as we have with her bank) would be sensible. Please would you let us know how we can do that please?How am I now supposed to access to my other VM mailboxes?
The way this VM O2 ID authentication change has been handled is disgraceful. They appear to have rolled it out without any prior testing. Just like Elon's "move fast & break things" approach, this has now resulted in a "rapid unscheduled disassembly". For gawd's sake do things properly, Virgin Media! I'm seriously considering moving my email away from these clowns who can't seem to do anything right. It's not as if changing the password is something that offers the customers any extra value at all; this was purely of benefit to the service providers (VM & O2). So we go through these ridiculous extra steps just to verify a new password they want us to adopt? Crazy! If I understand the limited advice provided by other contributors in these forum pages, if the user previously had multiple (say "..@blueyonder") mailboxes under VM, that user now needs to set up VM O2 IDs for each extra mailbox: this is in addition to the VM O2 ID he/she has already been obliged to set up for the primary mailbox. What is the justification for that, why is that necessary? If I previously had 4 mailboxes available under my previous VM email sign-in & ID, why do I now need an additional VM O2 ID for each individual mailbox? There has got to be a better way of catering for this user requirements scenario. I am so disgusted by this lazy thinking by VMO2, I am seriously considering changing my email addresss & moving to another ISP (no small project, as any reader will appreciate). Apalling customer service (NOT!)Unable to link two VM accounts...
I have control of two Virgin Media accounts. The first has been my personal longstanding O2 account. The second is a Virgin Media landline, broadband, and TV account which I manage on behalf of my parents. Both accounts are registered to the same address; however, when trying to log in to the 'improved' virginmediao2.co.uk login system, I have not been able to link the two accounts... so, I now have two VM accounts. I am not able to telephone customer services for health reasons. Please can someone help me get in touch with a human being who can sort this for me? Thanks, MathewWhen is a fix coming for the linking of Virgin media to ID
Hi Virgin, Please this is the second time I’m posting on the forums regarding this issue. I have registered for services to my new property and presently not able to login to manage my services from online or the app due to this linking issue stating that the email information does not match. When is this issue going to be resolved?Account is linked to an email address that’s different to the one on your Virgin Media O2 ID.
Hi all - hoping posting here can shed some light on this whole process. I am a new customer with virgin media, and have just been sent all the emails through with my contract etc. on the email address I used to set up the account. The emails said to set up the My Virgin Media account, so I clicked the link and registered my Virgin Media O2 ID account. It then said to link that account to my Virgin Media account, however when I did so, it said that the email accounts don’t match, even though I used the same email address for both: “We’ve found your Virgin Media account However, this account is linked to an email address that’s different to the one on your Virgin Media O2 ID. If you’d like to continue and link your Virgin Media account to your Virgin Media O2 ID, please confirm the full email address your Virgin Media account is currently registered to. We’ll then send an email to that email address to approve the transfer.” So I put my email in (the one from which I received all emails about my contract setup), but it is saying the email address doesn’t match even though I literally copy pasted it from my contract document. It gave me five attempts to put my email in and the same error message came up each time - I now have one attempt left and don’t want to use it in case my account gets blocked. Please could anyone advise on what I’m doing wrong or if this is a glitch or something?? It’s a bit of a niche problem I think, and I couldn’t find anything on the FAQs! I feel like I’m going insane because I’ve checked the email so many times to make sure there are no typos or anything but it’s still not working! I copy and pasted someone else’s message but I’m having this issue and felt like it was no point explaining it worselinking virgin media account to virgin media O2 ID account
Hi all - hoping posting here can shed some light on this whole process. I am a new customer with virgin media, and have just been sent all the emails through with my contract etc. on the email address I used to set up the account. The emails said to set up the My Virgin Media account, so I clicked the link and registered my Virgin Media O2 ID account. It then said to link that account to my Virgin Media account, however when I did so, it said that the email accounts don’t match, even though I used the same email address for both: “We’ve found your Virgin Media account However, this account is linked to an email address that’s different to the one on your Virgin Media O2 ID. If you’d like to continue and link your Virgin Media account to your Virgin Media O2 ID, please confirm the full email address your Virgin Media account is currently registered to. We’ll then send an email to that email address to approve the transfer.” So I put my email in (the one from which I received all emails about my contract setup), but it is saying the email address doesn’t match even though I literally copy pasted it from my contract document. It gave me five attempts to put my email in and the same error message came up each time - I now have one attempt left and don’t want to use it in case my account gets blocked. Please could anyone advise on what I’m doing wrong or if this is a glitch or something?? It’s a bit of a niche problem I think, and I couldn’t find anything on the FAQs! I feel like I’m going insane because I’ve checked the email so many times to make sure there are no typos or anything but it’s still not working!Unable to link accounts, causing issues
Hi, I am a new customer to Virgin Media (although I have a pre-existing Virgin/O2 account) and am currently trying to link my accounts. The emails said to set up the My Virgin Media account, so I clicked the link and registered my Virgin Media O2 ID account. It then said to link that account to my Virgin Media account; however, when I did so, it said that the email accounts don’t match, even though I used the same email address for both. “We’ve found your Virgin Media account However, this account is linked to an email address that’s different from the one on your Virgin Media O2 ID. If you’d like to continue and link your Virgin Media account to your Virgin Media O2 ID, please confirm the full email address your Virgin Media account is currently registered to. We’ll then send an email to that email address to approve the transfer.” However, I get an error stating that the email address is incorrect, even though both email accounts used are the same. Due to this, I am unable to track my self-set-up kit, and change the delivery date as my move into the area has been postponed. Any help on this matter would be appreciated. ThanksCannot Link Account to O2 Login
I am having difficulty linking my account under the new O2 login regime. I have nominated a non Virgin Media backup email address, and kept the password feature. I have clicked on the link to verify my email address and clicked on the 'Link Virgin Media Account' button. I get taken to a page that asks for "Last name on account", easy to fill in. "Account Number", easy to fill in. "Area reference number", impossible to fill in. When I try to select "34" at the foot of the list, the box jumps to "31", the number above. The account is therefore not recognised. Can someone tell me if this is deliberate please? Outlook has been unable to Authenticate two of my email passwords since last weekend, I've looked here for advice and am trying to get back into my account to see what can be done. Thank you.