Broken account.
My Virgin Media account is broken; it does not let me make any changes. I have tried the website, app, a different browser. It makes no difference. Anytime I try to make a change, it says "Sorry! You are not eligible for this particular offer. Unfortunately you have missed out on this offer but we have plenty of other offerings that you could be interested in." It does not matter if I am trying to upgrade my broadband speed, upgrade TV, manage My Flex Plan, upgrade to Volt etc, no matter what I try it redirects to the following URL and gives the above error. https://www.virginmedia.com/support/help/change-my-package/my-current-package/offers I recently contracted (had the same issue beforehand) and spent quite a while on the phone trying to get this sorted out, but nobody could help me with the issue. At the time, I didn't realise the problems with changing the My Flex Plan, so I figured that while I did want to upgrade to 2Gbps internet, I would stay on the 1Gbps as it wasn't worth the hassle. Something needs to be done to fix my account, and nobody on the phone was able to help, so where do I go from here? I don't care if the account needs to be deleted and set up again, something needs to be done as it can't be left like this!
Repeated Unauthorised Netflix Charges on Virgin Media Account – Anyone Else Affected?
Has anyone else experienced this issue? Back in April, a Netflix subscription unexpectedly appeared on my Virgin Media bill. I never signed up for it and have never had a Netflix account linked to my email. I contacted Virgin Media customer service, and to their credit, they removed the charge and recredited my account. I assumed that was the end of it, but the same charge has appeared again on this month’s bill. This time, customer service informed me that they are unable to remove Netflix subscriptions and that I need to resolve the matter with Netflix directly. This is confusing and frustrating, especially since Virgin was previously able to remove the charge themselves. I have no way to contact Netflix, as I don’t have a Netflix account or any email address associated with one. The subscription appears to be entirely tied to my Virgin Media account. I’ve come across several online reports and even media articles highlighting that others have faced similar issues. I’m wondering if anyone else has encountered this problem recently? I’m getting nowhere with Virgin Me dia support and would appreciate any advice or shared experiences. Thanks in advance.I haven’t received the return package nor the label
Hi, I have cancelled my services long ago, my services has now also been disconnected and I’m still haven’t received a single email on when to expect the return package and label therefore I’d like to state in writing my dissatisfaction and my refuse to pay any incurring “penalty” you try to put on me as I have even tried several times to ask for a label following the instructions on your webpage however it doesn’t work once clicking on it! “Sorry! Oh, crikey. We can't find that page” that’s the message we get! please rectify this situation asap! Thanks!Unable to connect to my account
Hey, I am unable to connect to my account on Virgin Media's website. If I try to talk to Customer Service, they don't believe that I have a problem and are very rude (although, as I have a speech defect, I am not keen on chatting to them over the phone as it sends my anxiety up through the roof and they will refuse to give me an email where I can show them the following screenshot). Could anyone here tell me what's going on? This issue has been going on for months. This is the screenshot that I see, and the sidebar shows that I've logged in, but I get the message. The browsers that I've tried it on are Brave, Brave Private, Edge, Firefox, a friend of mine's browser, and Tor. All of them give me the same issue.More Virgin Media generated problems- this time billing issues...
hi as per title i have had an email saying i am late to make a payment - and could be subject to late charges however, i only joined VM a few months ago and its not possible to sign up without providing direct debit details - plus the account has been fine for several months - so i can only assume its some issue VM have generated. i am loath to call the general "customer services" line or chat with them as in my prior experience this has only resulted in them creating a catalogue of additional issues without resolving the one i am actually contacting them with. can anyone here assist ?need help with how to pay upfront cost and deposit
So basically I have purchased M350 broadband and received an email about paying a £100 deposit and an £25 upfront but I am unsure how to pay it plus when I try to make an account it asks for a customer account number and a customer area reference which is just blank in my virgin media contract information sheet
Multiple renewal quotes - I gave up
I received a call from Virgin about my contract end so agreed to receive a quote the agent advised renewals were £198 then quoted a special price of £98. Given our existing price and knowing that we would also see an increase in April. I passed and was then was disconnected whilst trying to cancel. I called back and spoke to Holly who was great but advised me the rate was £111. I said no thanks and was directed to another agent who first advised a rate around 188 and then offed £89 and then around £82 for 24 months which would increase in April. I will now just opt for this one touch end and take a Sky deal instead. We are waiting for better Internet locally but being locked in for 24 months at a cost of several hundred pounds more a year seems hard to justify. Especially with lack of real pricing clarity and an increase just months after taking a contact seems wrong. I can't see the justification of in excess of a 20% increase after 18 months. Nothing is forever I guess.Incorrect email used for broadband order
Hello, I have just ordered VM broadband, and unfortunetly had some spelling errors in the email I used for the broadband order. I need to get my email updated, as the welcome email, copy of my contract and any other communications are going to an email that I can't access. Can anyone help me with this? I have my order number and can answer any other queries related to my order if required.
