Managing multiple @blueyonder.co.uk accounts
I have an active Virgin Media account (I'm a broadband customer), and for years have had four @blueyonder.co.uk email addresses used by myself and three other family members associated with that account. All four accounts are regularly used. After the transition to VMO2, I've linked my new VMO2 ID to my Virgin Media account. I'm able to manage my (the primary) @blueyonder.co.uk email account app password through https://www.virginmediao2.co.uk/identity/id-settings/my-accounts using ID Settings->Virgin Media Account->Manage email app password. However, I can't see any way to manage the @blueyonder.co.uk email accounts used by my other family members (e.g. to change the app password). Some of those family members have their own VMO2 IDs (because they're O2 mobile customers), but unless I'm wrong it doesn't seem possible to link those IDs to the single common household Virgin Media account which I manage, and hence there seems no way for those members to manage their own @blueyonder.co.uk app password. Help! Surely there must be a way to do this.
Waiting for call from management after a complaint. How long is it likely to be?!
Sorry but this is long! A month ago, I told Virgin I was moving house through the messaging system on their website. I requested to see if there was a better deal than my current package as I had been on it since 2014. What I expected to be a quick chat, turned into over 2 hours - they said they were experiencing technical difficulties. The operator told me there were 3 options that were better and then told me option 3 was best which was for volt with an O2 sim. She told me the broadband was better, (I believed it was M500 which can be boosted), free Netflix with adds, and I thought my tv would be at least the same or better. I am usually a cautious person and so asked many questions and felt her increasing, persuasion to accept option 3. E.g. ‘so, shall we go with option 3?’ My chat messed up and was keeping previous chats so it became very hard to get the correct points across. I was worried to come off the messaging as I would potentially have to go back through it all and with the pressure of moving house, accepted. However, it turns out she put me on Volt 350 and mix it tv which is worse than my original package. We have lost loads of channels. I am out of the cooling off period but called today and spoke to retentions as I feel they have messed up (been a customer for years). They offered me different packages at higher costs. I just wanted the package I had been told I was getting at the price I was quoted and that I had accepted. It has been sent as a complaint where I now need to wait for management to call me which can be 7-10 days whilst putting up with the pathetic number of tv channels and recordings we can’t watch. I was told it would be over £1000 to cancel the contract should I go to another provider. Awful- especially as they messed up originally. So, how long have others had to wait for call from the team please?Account Recovery
Hi, I have been trying to recover my Virgin Media account as I cannot find the email and password that I used to create it. I have tried using the "Forgotten Email" link but when I do this and provide the Surname, Account Number and Area Code from my most recent bill I get an email of "x****x@virginmedia.com" (obviously the x's are filled in with other characters). When I then try to log in using what I believe that email address to be (any some other variations as well) I get an "Email not recognised" error. Given that I have forgotten the email and password I used to create my account it is not much use to not give me the email I used to create the account, or alternatively email me the address to my the email used to send me monthly billing messages (which is a different email address). I have tried calling the 0345 number but I am unable to get past the automated menu without providing characters from my memorable word which I also cannot remember but believe that I can access this from my online account. Can someone please help me recover my account as I have queries regarding my package and my latest bills and I cannot do anything without recovering my account and determining what my memorable word is!! Thanks in advance, please help!!How to access established (older) email accounts
Like many I needed to access my Virgin Media account to try and fix email issues. After being a customer for over 30 years I had multiple email accounts and now I am struggling to access and fix even 1 off them. When did the system change to the new VMO2 account and password login? Did I miss any information or has this just been very poorly communicated, or even communicated. How does this new system work, what needs to be done to access my Virgin Media account and old ntl world.com emails? I used to have a email linked to my account and from there I could see 5 ntlworld.com email addresses. Now I can’t see or manage anything on those email accounts. How do I add those addresses and change passwords? I try to set up a new VMO2 account but it goes around in circles and doesn’t complete, why? Do I need another non ntlworld email account to set up and access my Virgin Media account and emails? This seems crazy. When I even try to login or create accounts using some of my email addresses they are not recognised as if they don’t exist, yet my older iPad can still access and download messages? Some accounts just constantly give error messages regarding VPN, or access via another machine, error IDF-12B. How do I get around this when I’m trying to set up a new iPad for daily access? I don’t have any O2 accounts, only a Virgin Media account and products. Where are the instructions, how do I get help to fix my accounts and access? Does anybody have definite working instructions.Mail App reads "Forbidden" and won't allow access
To preface, I have recently had difficulties with hackers getting into my ntlworld email account. Following security advice, I have: Signed out of all devices. Changed my password (from a confirmed non-compromised device, just in case), then removed the password in favour of the more secure passkey. Changed my login email to a third party email address. I've also been monitoring the Activity Log for sign ins and not seen any new ones I don't recognise. While I still have access to my Virgin Media O2 account login, when I go to my Mail app page, I am now receiving a "Forbidden" page. I am assuming it's been locked for security reasons. I have seen in other threads that the third party email often fixes this, but I can't see any other way of unlocking this. Can anyone assist?Can not log into VM/O2 account
For nearly two months (since 26th August) my 81 year old mother's VirginMedia/O2 account has been locked following fraudulent activity on her O2 mobile (cloning, we suspect). While the O2 mobile part was fixed quickly with a new SIM and existing number transferred to it, the VM/O2 account remained locked despite several fruitless phone calls to VM (via the 150 number). Late on Monday (6th October) the account was suddenly unlocked, although the email was not seen until Tuesday morning. However, the passwords no longer work and mum never set-up recovery codes, or they are long lost (I suspect they would also have been invalidated). The backup email login was also for an address mum has *never* owned, despite it using her name (an Outlook address). Fortunately, a phone call to VM miraculously managed to get the backup email changed. Unfortunately, after putting the phone down, we logged in using the backup email "verify me" link, in order to reset the passwords/recovery codes in "Security Settings", and noticed that the "primary verified phone number" is *also* incorrect and a number mum has never used and therefore does not have access to. Here's the deeply frustrating part. To change the verification number (add new/delete old) you need to verify -- but mum can't because she does not have the password, does not have recovery codes and does not have access to the incorrect phone number. To change the password, you need the old password, or verification phone, or recovery codes. To get new recovery codes you need... the password, or verificaton phone etc. Can you see the issue here? We tried phoning VM again but the lady at the end of the phone did not seem to understand what mum was getting at. She kept talking about the "app", which my mother does NOT have on her phone. We since tried installing it for her, but of course it wants a password to login and the backup email method does not appear to work inside the app. The next day we tried phoning VM yet again, this time the man at the end of the call opened a ticket - I have a reference, I won't post publically. Then on the 9th October, a VM tech support person rang mum and tried to get things working with a temporary password, but it did not work when we tried entering it in and eventaully we got locked out -- so the guy on the end of the phone said to wait 24 hours and another person will call. That did happen, and another attempt was made with temporary password and the tech guy creating a recovery code, but none of it worked. Eventually he too had to end the call, and since then nothing has happened. The entire system is so Byzantine and Kafkaesque, my (81 year old) mum really can't navigate it. Between us, my sister, brother-in-law and I find it deeply confusing and frustrating -- and we are somewhat tech savvy! My mum has been a customer since it was NTLWorld and this is the worst experience she has ever had from Virgin. To be really clear here, this is what we are doing that isn't working: 1. Using a web browser (Firefox) on a regular desktop PC. 2. Going to virginmedia.com and clicking on "Sign in to My Virgin Media" 3. On the VirginO2 sign-in page, selecting the account we want to log into (which happens to be an ntlworld.com email). 4. Clicking verify by another method to use the "backup email verification link" because the password doesn't work. 5. Clicking on the verification link to login to the account. 6. Then clicking through: My Virgin Account -> Account Settings -> Identity and Security Settings -> Security Settings -> Verified Phone Number. 7. That is where the incorrect number is which needs changing. All I want is for the verification phone number to be changed, so that we can then go in and change the passwords and recovery codes for mum. Although given the two failed failed attempts with a VM tech support person, I have doubts even that will work now.Blueyonder Account not recognised
I am unable to login to my Virgin Media Account. My email is a blueyonder one and this is not recognised as a valid email addressI anymore. I have created a VirginMedia02 ID (with the intention of linking my blueyonder email address), but when I try linking my Virgin Media Account to the VMO2 id, it prompts me to provide account details, but it says that my account is not recognised. So I am left with no way of logging into my account. I am unable to setup my blueyonder email on Outlook because I cannot get a app specific password. Please can someone share how I can access my blueyonder account, and how I can add the blueyonder email address. This is a mess!