Some information that we need to process your order was missing
I recently bought a 12 month broadband contract with VirginMedia, and got my confirmation email. However the next day, I received this email: We'd like to talk to you to as it appears that some information that we need to process your order was missing. This will help us take the next steps towards getting signed up, so just call our team on 0800 052 7588. When I called the number, I was informed it doesn't exist. I've also reached out to both +4403454541111 and +448000521734 and got the same response. I am currently travelling in the EU, and thus I am not sure if the numbers are just uncontactable internationally. How can I contact a staff to resolve this additional information required? I also did not get an account number and area number in my contract.Login issues
I'm trying to login into my account but all i'm getting is: Sorry, we can't sign you in just now Don't worry, it's just a quick pause to help keep your account safe. Instead: Use a device you've signed in on before Try again from a familiar connection If you're on a VPN, switch it off and have another go Still stuck? If this keeps happening, get in touch with us (quoting reference IDF-12B) and we'll help sort it. No matter what i do, i can login on my phone but i can't login to my PC at all. Anyway to resolve this? ThanksError 403 when trying to log in to virgin media
I've been trying to access my emails since Friday, when it last let me log in. Tried on my ASUS laptop running windows and my android. Tried web browsers Opera, MS Edge, and Google Chrome. Pop ups are allowed. Tried InPrivate browsers. I can't even get to the page to enter my login and password for my account. It comes up with this message every time: "The requested URL was rejected. Please consult with your administrator. Your support ID is a5454f33-463b-43d9-a639-ddcb9014c764 Error 403 - Forbidden F5 site: pa4-par" Essentially, I seem to have the same problem as mattcanada Virgin media and 02 logins not working...! | Virgin Media Community - 5669692Access via Virgin Media app/ website
I’m in an interesting situation. My wife has an android phone and can log in and use the VM app/ webpage. I have always been able to log in to the website account/ app/ virgin media go/ Virgin media control apps. I have also always been able to log into view Sky Sports via the VM log in. I can no longer do any of these things. We have the VM 2FA O2 log in set up. Every time I try to log in to VM (laptop/ iPhone) on app or webpage, I either get a server error (webpage) or get redirected back to the VM sign in page. On the webpage on iPhone, when I log in I am greeted with a blank screen and the normal menu (for when you have logged in) but if I click on anything it sends me back to the sign in page. Can anyone help fix this? Or at least explain what VM could do, if I was to call them. Thanks ChrisI left VM 2 years ago and now my ntlworld email has been hacked. How do I close the account down?
I left VM 2 years ago after having had my broadband supplied by them for 15-20 years (originally NTLWorld). When I left I set up new email accounts as I’d been informed the NTL world email would be deleted after 90 days. unfortunately some of the services I’d used but unsubscribed to have been sending me messages with new access codes (some messages in Spanish), I’ve received some phishing emails with my NTLworld password being quoted and I’ve also been receiving a load of email failed to send messages - so my email has clearly been hacked. How do I go about getting my email deleted so I can put an end to the hackers pretending to be me?Unable to manage account
Hello, We recently ordered a Broadband upgrade and recieved an order number, however since then no changes have been made to my account and I am unable to change any package settings as I am continually redirected to the following URL: https://www.virginmedia.com/support/help/change-my-package/my-current-package/customer-exclusion This points me to the WebChat, which is painfully awkward to navigate and responses from human team members are dreadfully slow. This is not helpful for an 85 year old account holder. Please help.
Can’t enter a “valid” email address on sign in
When I try to sign in to my Virgin Media account with my email address I get an error message saying, “Please enter a valid email address”. If I use the “Forgot your email address” tool then the email address it displays is the one that you’re telling me isn’t valid! So now I can’t access my account. What am I supposed to do? PS. Can’t search for tags on Safari mobile, and Safari desktop displays the message, “Forbidden. You don’t have permission to access url”, which is why I’m using mobile. Is anybody at VM actually checking that these things actually work?No upgrades or renewal offers…
Hi i am due to be out of contract in 6 weeks and for as long as I have had the account the Virgin media account portal tells me to upgrade my package or check renewal offers. However every time I click the links I always get a Sorry not found page displayed. Can someone check my account is setup correctly and tell me why I can never see any upgrades at renewal offers. thanks nealVirginGo Log in issue
I’m trying to access my virgin go app but the email address I used and is linked to the account I no longer have access to so cannot click the link to be able to log in why can’t it just have a user name and password why the stupid link to log in. Please help change my email on the account so I can log in!!!!