Ethernet works fine, but WiFi isn't broadcasting
Hi, Since last night the WiFi from the router had my been broadcasting. Can't be picked up on any device, with no changes from any of us. The Ethernet is working fine though, and I've used it to confirm the router still ha WiFi enabled etc. I've also turned it off and back on again. How do I go about fixing this?Suggestion: Move "Show" Button Out of Password Textbox
Not sure who sees this, but since Safari can autofill passwords, I suggest moving the "Show" button out of the password textbox on the Hub5 router login page. Currently they overlap, meaning you can't reach the Safari autofill button. Additionally, as is standard with on/off features, consider making this a standard checkbox/switch for improved accessibility.
WiFi stops working after midnight after every few weeks
Last night, my doorbell cam stopped recording after midnight and ever since. My Electric car charger also didn't charge my car (it's scheduled to charge my car after midnight). All phones seem to be getting internet, but something funny is going on with the superhub because this happens every few weeks. Once I go to the SuperHub settings page and reboot, the doorbell camera starts working again. The last time this happened was 16th November at around 12:51am. Could you check the logs to see what happened please?Vodafone 6e
I have issues with my WiFi speeds, there's another really long post about this on here, but I can't get any help that improves my issue. My question is could I buy a 2nd hand Vodafone 6e router and put my hub 5 in modem mode and use it? Will it work? My WiFi is severely congested due to neighbour having lots and lots of cameras, access points etc. Anyone have any experience using the Vodafone 6e router in this way with Virgin? I'm desperate, I've tried everything else and had multiple engineers visitIntermittent Signal for 3 weeks
Hi everyone, For 3 weeks my internet will keep cutting out briefly every 2-3 hours, and this is happening on devices connected via WiFi and ethernet. Before this time it has worked great. I am on the Volt 1 Gig package with a Hub 5 and Flex TV. The online test keeps saying intermittent fault in the area, and that the connection will be monitored for 24 hours - but after 24 hours I get a message saying all is fine. If I re-run the test the cycle repeats with the intermittent signal message then all is fine after 24 hours. I have rebooted and also reset the hub. I was able to get an engineer booked for this Friday, but can anyone advise on this and any other steps that might help as it is interfering with my work. Friday was the earliest I could book due to work also. I have attached a screenshot of my Broadband Quality Monitor from today - it is is looking like this every day: [MOD - Image removed due to IP address]WiFi Pods Not Connecting
I’ve been trying for a long time now. Got a brand new hub 5, everything is working fine apart from my video doorbell which stops working as soon as you put it outside…ergo pointless. They sent me a pod. I’ve plugged it in all over the house, eventually trying in the same room as the hub, just over 3 metres away with nothing in between. Still the pod just flashes when I plug it in and never connects. Tried on my desktop (Mac) and via the VM App. I’ve reset everything twice and deleted and downloaded everything again…same result every time. Online chat got nowhere either and I don’t work hours conducive to calling in. Anyone help?4 Complaints, Several Calls - No One is Able to Help?
I was dissastified with my service as moved around the home and the WiFi from the router is asbysmal. VM do not offer a WiFi 7 router whereas EE and Voda do - so I wanted to cancel and switch since I've got WiFi 7 devices. I spoke to someone for over 35 minutes who registered a complaint and said if I stayed, they could send out a Booster Pod - I considered this and accepted. Nothing came even though I was told a Yodel email would confirm tracking. I called again, over 40 minutes, someone said it had never been ordered and she will order it. More time wasted, the call cuts out after over 40 minutes, no call back. I ring again, a UK based agent was even less helpful, another 25 minutes on the phone and all she could say is there is a note on the system to say one was ordered. I asked, can she see it being ordered and got told no - there is only a note. Told to wait a few hours for a Yodel confirmation. Nothing came. I called again today, over 15 minutes on the phone just for someone to say it hadn't been ordered correctly and that he was going to do it and I will get a confirmation within a few minutes. Guess what? Nothing. 4 Phone Calls and Complaints - and Virgin Media Customer Services cannot seem to order and send out a promised WiFi Booster Pod?Extending Range to Garden Office
I've got a definite dip in Wifi speed in my garden office (about 5m away from the house - on the other side of the wall where my hub 5 lives) Both house and office are very well insulated House speeds showing as 380+, office speed between 9 and 30 with a great deal of variation throughout the day. Measured on Speedchecker I can't use the Wifi Home Scan - it times out regardless of when and which room I try, I get an Oops try again later message. (have tried deleting the app etc but to no avail) I think I might be able to use a Wifi Pod to sort this out, but am in a catch 22 as I can't do the scan to show the speeds. First question - How can I order one if I can't do the scan? Prior to joining VM my router was under the stairs connected to the office via an ethernet cable which now sits unused as VM couldn't fit the hub5 in the same place, so it's situated in the living room. Additional question - Is there another way to utilise the ethernet cable to help, given that it's miles away from the router? Any help would be greatly appreciated and possibly save my marriage as Mrs is sick of me working in the kitchen....
