Internet only works between certain hours?
My internet connection has only been working properly between roughly 10:09am and 4:01pm every day, and this is now day 5 of the issue. Outside of those hours the service is basically unusable due to the upload speed dropping. I have run multiple speed tests and the pattern is exactly the same every day. Before 10:09am and after 4:01pm, my upload speed sits at around 0.20 Mbps, but between those hours it jumps to around 40 Mbps. I have made countless calls to Virgin Media and am getting nowhere. An engineer is due to visit today between 12pm and 4pm, but I am not hopeful as this clearly is not an isolated fault. I live in a block of flats and multiple neighbours in my block, as well as the block next door, are all affected by the same problem. One neighbour already had an engineer visit yesterday and was given a replacement router, which only worked for about 10 minutes before the issue returned. I am using a Hub 5 and have only been with Virgin Media for two months, so this is incredibly frustrating. Has anyone experienced anything like this before or got any ideas what could be causing such a specific, time-based upload issue? Any advice would be appreciated. Thanks!See 403 forbidden only with Virgin wifi for a ticket website
I want to buy concert tickets from Melon Ticket Global, which is a legal ticketing website in South Korea. I can open the website with my data or with other providers' wifi, but can't open it with the Virgin Media wifi, which is also my home wifi. I saw "403 Forbidden" when I tried to access it with Virgin. Unluckily, I can't use my data inside my flat, thanks to the concrete building :( I think this might be due to that Virgin Media uses its own DNS address. I tried to change my home wifi's DNS to public IPs (Google, Cloudflare), but it still didn't work. I used NordVPN at home, still not working. I kind of doubt that Virgin Media forces me to use its own DNS. Maybe I'm asking too much, but I do feel very inconvenient to go outside to access the website. And I'm still not sure it's Virgin Media banning Melon Ticket Global, or the other way around.
Mixing White & Black WiFi Pods
I recently had an engineer attend to look at my faulty black wifi pod (also have 2 white pods) and he said he had to replace it with a white one as they dont work with the white pods. Is this actually correct, as they were all running together for a year or so, and I preferred the flexibility of the black one with regards to socket location? Not only that, but the new white pod doesnt seem to be working now!!Intermittent Signal in your area
I’ve noticed in the past week or so that my internet speed has been dropping randomly. I’m meant to be getting 350 download and was up until this last week where now it can drop as low as 100. It seems to fluctuate randomly. When I run a check on the VM app I get the intermittent signal on my area message. Rebooting the hub multiple times doesn’t seem to change anything. any advice or help emojis be greatly appreciatedWiFi pod not working
I have been sent one of the crème coloured WiFi pods which the limited instructions say to plug on, give it 10 mins, and it should work. The light on mine keeps flashing and the VM Connect app says it is offline. I tried relocating the pod to within a couple of metres away from the router just to see if it would connect but it still doesn’t work. I also tried to remove and re-add it via the VM Connect app but it wont re-add. There seems to be limited support for getting these working, would anyone know where I could look next please? ThanksHub 5x Samsung S95F TV buffering/disconnects
I'm on the 125 service for the last two weeks, Hub 5x with a black wi-fi pod. The TV connects fine via wi-fi but drops out in the middle of viewing with Network Error, regardless of App. A soft reset sometimes works, but a power recycle needed usually. Having been on Now broadband which worked fine, frustrating! I have read that channel optimization can be an issue, but with a Pod it can't be turned off. My wi-fi analyser states channel 108 is congested and that's where the 5GHz band is. Every other device - laptops, phone work fine and the TV room has an excellent signal and throughput. I've reset the router and the pod, run the TV diagnostics for Wi-Fi and Samsung Smart Hub which pass OK. Any help appreciated.Hub 4 stuck
Hi All, My Hub 4 isn't connecting to the internet It flashes white, then blue, then goes off and then starts again. Virgin can send an engineer on Friday but I work from home 90% of the time so this is an issue. I've read a hard restart may fix but I'm cautious as wouldn't virgin tell me to do that if it's the correct course of action, or is it just they prefer send an engineer? Looking for advice on whether I should try a hard reset and if so how do I do it? Thanks for reading, any advice welcomeHub keeps going off / updating
I’m on a Hub 3.0 and everything was perfectly fine until about 3 or 4 days ago. I upgraded my Virgin Media plan from M350 to M500 since I was on a rolling contract, and ever since the change the hub keeps shutting itself off and then rebooting. It’s already happened four or five times while I’ve been home, and my family said it’s also happened a couple of times when I wasn’t around. Each dropout takes a good ten to fifteen minutes before the connection comes back, sometimes longer. At first I assumed it was the hub being updated for the new plan, but this has been going on for days now. When upgrading I believe I was informed the new plan would start from 11th December. As we speak, the connection was lost 10-15 mins ago and I'm using my mobile hotspot to drop this message. Can someone from VM check what’s going on their end?