VM available to upstairs neighbour, but not to me? Help!
Hi there, I reeeaaaally want to get Virgin Media broadband, as I am recently out of contract with my current provider. When I use the availability checker, and select my address it says it's unavailable, yet my upstairs neighbour in my block of flats has Virgin, as well as at least one other flat in my 6-flat block. Please can you help? đAdditional Wi-Fi pods
Iâd like to order more Wi-Fi pods as the signal is still non-existent upstairs in the back of our house. I ordered my first one over the phone as the app doesnât work in the rooms where there is no signal, and even then it doesnât take you through to ordering. I am on Volt so I think there is a guarantee that Wi-Fi should work in all rooms? Can someone please help? ThanksNeed Help Returning Equipment
I recently left Virgin Media and they sent me a box to return their equipment in. This never arrived. I am now receiving emails saying they will fine me if I don't send it back. Is there a way to get them to resend the box or to request a new label for me to send it myself, I really do not want to pay a fine when it's not even my fault. Please HelpNetwork issues again
Loss of service for 2 days now. Unable to work due to this issue. Engineer out 8/7/25 but he advised this was a network issue and needs looks into by another team. Cant check anything on the app as itâs useless. Says no issues in area which is incorrect. Then when I try to run a test it says intermittent signal issues in area check back in 24 hours. How many days am I meant to wait. Home security also offline as this runs off my internet. App canât connect to my HUB5. So clearly there are issues. I NEED THIS SORTED ASAPIntermittent signal although app claims âgoodâ
My broadband is constantly dropping off and has been for days on all devices. The app says I have a good signal, as does the website. This simply isnât true. Iâve tried disconnecting devices and rebooting the hub. This is on Plymouth⌠what can I do??Complete Failure in Service
Hello, I am writing regarding the wifi at my house. We recently upgraded our broadband plan 3 or so weeks ago to the highest we can Gig1 service with a new hub 5 and it has been an abhorrent experience. For 3 weeks consistently there have been drops and disconnections from the internet. Too many times I have called regarding this. The internet went down about 5 times within an hour timeframe last Saturday and upon calling virgin to resolve this, your representative scheduled a technician to come today and I quote from the mouth of your representative âGUARANTEEDâ that our wifi problem would be solved. Not only was that a blatant lie, the wifi is now completely not connected to the internet, it is no longer intermittent on and off, it is completely off. Technicians have come twice to check connections install new routers and said everything should be fine but that is not the case. In addition, the house landline is no longer able to make calls and certain channels on the tv no longer show. NOT ONLY THAT, but I work from home! I have lost an entire day of work today due to virgin mediaâs poor service and I now must deal with the consequences with my superiors. The longer our virgin wifi is down the more my job is at risk! It is not just my livelihood that depends on good wifi, but my grandparents, who are both OVER 90 YEARS OLD and require reliable and fast wifi and service for communication in the event of a medical emergency, which is now at risk. What happens if there is a serious medical emergency in this heat and no one can call an emergency contact or an ambulance and it's too late? Shall I send virgin the funeral bill at that point? I demand a resolution to this immediately as we are paying the most and receiving less than the bare minimum. Should this matter not be resolved we will have no choice but to escalate this matter. I expect a response with haste4th day with no broadband
Hi, our broadband went down at some point on Wednesday and here we are 4 days later, no explanation and no apology. The status checker shows that there is a problem in our area and that projected fix date is June 30th. This really is the shoddiest of services as I am unable to work, we have no Netflix or catch up services and the hub just sits there flashing green day after day. Is anyone able to explain what is going on and why it is taking so long?Hub4 mobile phone wireless speed slow
I dont understand how the speed could vary so much between my devices, I tested 3 devices; mobile pone, old pc, new pc.. Speed on my old pc 270mbps wired, 30mbps wireless at point blank range android mobile 1mbps New pc 260mbps wireless furthest phtsically from router. I dont understand these results at all, but id appreciate any help with why mt phone only gets 1mbps.. you tube videos are pixelly, even static images have trouble loading.
