WiFi Pods ( White)
I upgraded to 1Gb in April 2025, the Engineer installed a WIFI Pod ( Black) removed 2 WIFI Pods (White). The 2 White WIFI Pods are still on my system, now the VM Connect app is trying to install a WIFI Pod I do not have anymore. Any ideas how to resolve this issue ? CheersSolved130Views0likes4Comments
Hub 3 needing reboot frequently
I have the M500 broadband package and a Hub 3 router which I understand is currently being replaced by Virgin Media with the Hub 5 router. Apparently speeds of 500mb are at the limit of this router. I think my router is now struggling as I have to reboot it every few days as it seems to lose its connection with my tv box and my Firestick. Rather than wait for "my turn" for an upgrade, how do I get hold of a new Hub 5 asap? I have tried the "web chat" but can't get to speak to a real person and I don't want to spend ages on a call. Any help will be appreciated.46Views0likes2CommentsWiFi pod solid blue light
Hi one of my black WiFi pods has stopped working (previously fine) and shows o constant blue light. If I disconnect and then plug back in, it still just shows solid blue light. Similarly when I have performed a factory reset with a pen. i have placed the pod next to the router and have rebooted the router, but nothing changes. My other WiFi pod is fine. can anyone help?117Views0likes4Comments
Connected Devices show each other's speed
Looking at the Connected Devices list on HUB 5, I seem to have two pairs of devices (two 5GHz on main network, two 5GHz on guest network) that show each other's speed on the list. Annoying for a while, as it had me confused if WiFi 6 modes were working, narrowed it down by a process of elimination and checking device reported speed vs HUB reported speed. I doubt if I'm alone, hopefully next firmware update?88Views0likes4CommentsEthernet on black WiFi pod issue
I have a hub 5x and two black WiFi pods on a 350Mb package. Off one of the WiFi pods, I have a tp-link powerline adapter connected to the pod via ethernet cable to serve internet in a garden office. All has been working fine for around 6 months. In the last week, there was some sort of over night outage for a few hours. Since then I’ve had issues with the one WiFi pod and internet via powerline (everything else came back fine after the outage). The WiFi pod pulses white indicating a connection issue back to the hub. I’ve power cycled everything in order several times. No luck. I’ve swapped round the WiFi pods in case of a specific pod fault and same behaviour. I’ve tried different Ethernet ports, Ethernet cables and power sockets. Again; no luck. What I have noticed is that the pod works/connects fine WITHOUT an Ethernet cable connected. As soon as I connect the cable, the pod cycles through connection again (blue, then green lights) but doesn’t revert to a solid white light; it pulses white as if there is no connection (even after waiting some time). the WiFi pod and hub are only six metres apart and with it working previously I’m confident it isn’t a placement issue. I can’t plug powerline directly into the hub (without a lot of cable/drilling work) as the hub is placed on a different electrical circuit to where the WiFi pod is placed. Both WiFi pods show up in the VM connect app indicating they are provisioned correctly I guess. I do have intermittent issues where VM app service status check returns that it can’t connect to hub but internet is working fine for a plethora of devices connected wirelessly and wired into the hub and the other WiFi pod so I haven’t paid much attention to that. I’ve exhausted all ideas on remedying this problem. Help gratefully received.Solved163Views0likes9Comments
New hub 5 booting everyone off
My Virgin Hub 5 boots devices off Wi-Fi most evenings (usually around 7–8pm) although it did it today at 11:30am. Like, the whole WiFi network just disappears (both 5G and 2.4g) like it’s rebooting, only the light is still on. Comes back after about 5 mins. I also just get speed dropouts for a few minutes, this happens every day too, still connected but little to no internet speed. Things I’ve already done: Turned off Smart Wi-Fi / optimisation Split 2.4GHz and 5GHz into separate SSIDs Fixed channels manually (no DFS / not channel 100) Fixed channel widths (not auto) turned hub off for 4 hours Still happens. Please help. I thought hub 3 was bad. Was looking forward to better speed and consistency but this is just weird. admin page says Your Hub 5 status Wireless(On (2.4 and 5 GHz)) Internet(Partial Service (DS only)) Telephony(Disabled)Solved170Views0likes7CommentsMixing White & Black WiFi Pods
I recently had an engineer attend to look at my faulty black wifi pod (also have 2 white pods) and he said he had to replace it with a white one as they dont work with the white pods. Is this actually correct, as they were all running together for a year or so, and I preferred the flexibility of the black one with regards to socket location? Not only that, but the new white pod doesnt seem to be working now!!176Views0likes7Comments
