4 Complaints, Several Calls - No One is Able to Help?
I was dissastified with my service as moved around the home and the WiFi from the router is asbysmal. VM do not offer a WiFi 7 router whereas EE and Voda do - so I wanted to cancel and switch since I've got WiFi 7 devices. I spoke to someone for over 35 minutes who registered a complaint and said if I stayed, they could send out a Booster Pod - I considered this and accepted. Nothing came even though I was told a Yodel email would confirm tracking. I called again, over 40 minutes, someone said it had never been ordered and she will order it. More time wasted, the call cuts out after over 40 minutes, no call back. I ring again, a UK based agent was even less helpful, another 25 minutes on the phone and all she could say is there is a note on the system to say one was ordered. I asked, can she see it being ordered and got told no - there is only a note. Told to wait a few hours for a Yodel confirmation. Nothing came. I called again today, over 15 minutes on the phone just for someone to say it hadn't been ordered correctly and that he was going to do it and I will get a confirmation within a few minutes. Guess what? Nothing. 4 Phone Calls and Complaints - and Virgin Media Customer Services cannot seem to order and send out a promised WiFi Booster Pod?Extending Range to Garden Office
I've got a definite dip in Wifi speed in my garden office (about 5m away from the house - on the other side of the wall where my hub 5 lives) Both house and office are very well insulated House speeds showing as 380+, office speed between 9 and 30 with a great deal of variation throughout the day. Measured on Speedchecker I can't use the Wifi Home Scan - it times out regardless of when and which room I try, I get an Oops try again later message. (have tried deleting the app etc but to no avail) I think I might be able to use a Wifi Pod to sort this out, but am in a catch 22 as I can't do the scan to show the speeds. First question - How can I order one if I can't do the scan? Prior to joining VM my router was under the stairs connected to the office via an ethernet cable which now sits unused as VM couldn't fit the hub5 in the same place, so it's situated in the living room. Additional question - Is there another way to utilise the ethernet cable to help, given that it's miles away from the router? Any help would be greatly appreciated and possibly save my marriage as Mrs is sick of me working in the kitchen....Intermittent WIFI & Poor Communication from VM
Bit of a long one here but just for context, this is a problem that's been going on for a few weeks now. There's been some construction area in Wolverhampton with the roadworks and improving road conditions etc so to be expected there were some notices sent out that there is an outage in the area and that it will be fixed within a few days. A few days pass and then the same message gets sent out (I asked for updates of the outage via text Outage ID: F012035342) that the engineers are on the case and it will take a few more days. This constant recycling of messages keep occurring and I get a little fed up and contact them via live chat as well as landline to just ask for some communication regarding the issue. I am totally reasonable that from time to time, there will be a drop in service and intermittent signals will happen every now and then, it just common sense. But when a fix is scheduled and that date keeps getting pushed back and back without any information regarding why it keeps getting delayed or what the problem is, that's where the annoyance starts to happen. As expected, they just say they there is an outage and that they don't have the information regarding what the issue is but that it is actively being investigated and worked on. So at this point it's just a waiting game, but then one day a text message occurs that the outage will be fixed today (23rd October). I thought this was strange as the latest update was that it will be fixed on the 27th. Anyways, the problem wasn't fixed and I was still having very intermittent connection throughout the day, losing connection to video calls, various apps, getting kicked out of games etc. I complained again to VM and they ensured that the outage was fixed and that an engineer would have to be sent to my home to solve any issues on my end. The engineer arrived today (27th Oct) and basically told us straight away that the issues are to do with a network card on the VM Server side of things and that it's very unlikely that anything is wrong with the household setup. He had a look anyway, and indeed verified that there was nothing wrong on our end and that various different WV postcodes around Wolverhampton that are connected to this problematic network card are all experiencing the same issues and that the engineers keep getting sent out to these houses even though there's nothing wrong on the house end of things. As soon as they randomly updated that the outage would be fixed on the 23rd, I knew something weird was up. I don't know whether its to avoid compensation fees for the intermittent service or if they are trying to paint it as if its something wrong with the customers broadband setup rather than their own, but I thought the accountability and lack of communication from VM is really poor. I contacted them again via live chat and they said they have raised a complaint and that a complaint manager will be in contact with me soon as well as they asked me to raise the issue here on the VM Community so the "Senior Management could have a further look into any area issues", so here I am. Would be interested to see if anyone else in this community is also having these similar issues, especially if you have a WV postcodeRemote Desktop Error 0x204 on Virgin WiFi
Hi there, As the title suggests, I'm getting this error message: 0x204 from Remote Desktop. It's only happening when we are connected to our VM WiFi. It's just started recently and has worked fine for about 2 years prior to this. I've tried connected to RDP through a desktop PC and a Laptop, both producing the error message and both working when we swap to a mobile hotspot. I've gone through about every firewall setting I can find through advice online and disabled/enabled countless settings but no luck. I tried the VM phone helpline too which was useless as they were just sending me in circles, handing off the call to other agents. Has anybody faced this issue with VM WiFi and had a fix? Remote desktop is vital for our jobs and it is currently only working on a mobile hotspot (any we don't have endless data). Really don't want to have to switch provider just for one app but it's vital.Red light on hub
Hiya I’ve got a red light on my hub which no matter what I do won’t go away. I’m not sure if it’s impacting my WiFi as my connection keeps dropping when I’m on teams calls. I’ve done tests which says I should have a virgin wifi pod but I cannot find a way to order them anywhere. Any ideas? Thanks
Never ending fault!
Fault ref: F011978110 Been going for nearly 7 weeks now, they just keep pushing the date back further and further. CB8 postcode. WiFi intermittent, keeps cutting me out of Teams calls all day at home. I've complained about it twice via WhatsApp, with no resolve. What is this fault? There's no information about it other than it's a fault. I'm at my wits end with it now, just renewed my contract with Virgin before this happened, wish I hadn't now!
Old router location, options for moving or improving wifi coverage.
I have a superhub 3. This is placed on the loft landing as back in Telewest days this was where the computer was. It is an open space by the staircase so central to the house... just at the very top. Downstairs where the V6 box is the connection seems to be getting worse. There is a bit of a dead spot downstairs too. 2 WiFi Pods don't seem to make much difference, plus there are limited plug location options in this older house. 1 WiFi Pod is plugged in on the landing pretty much directly below the router on the landing above which I thought would be a great place for it. For a while an extra V6 box was installed on the middle floor, the cable is still there, would I be able to move the Superhub to this, or would that cable now be dead. Although this location is on the middle floor, it is less central and in a room surrounded by brick walls and a closed door. I would also need a way to run a very long ethernet to it as the solar inverter is currently plugged into the Superhub (it has not got WiFi) On M500, would a Superhub 5 have better coverage if Virgin give this on M500. Any tips would be great! Thanks.Unrecognisable Router Password Character
I must admit that some of the symbols look very odd. For example what looks like a lower case e on closer inspection doesn't look like a lower case e at all. It's definitely not a zero as I have tried that without any success. Any ideas what the character is?