TV360 remote won’t work
My existing TiVo box automatically switched to VirginTV 360 earlier this morning. I completed the installation but now I can’t get the control to work. The message on my tv screen says ‘… and we’ve even paired your new remote with your Toshiba TV.’ I don’t have a Toshiba TV - it’s a JVC model. Any suggestions?
I Received my 360 remote
On the 10th September, as I have anxiety, phoned and asked for an engineer to do the change over. I phoned and spoke to a CS and the first appointment is 17th September. I have been told by others that the V6 will do an automatic change after 5 days. The CS said the engineer would do a manual one. So, will it just change up automatically which I am worried about or will V6 just keep working until the engineer comes and does the manual upgrade? Thank you for any help.360 remote no switch app on v6
Received 360 remote 4 days ago. Current box is v6 Have spent hours searching tips etc & following online instructions including disconnecting v6 box, rebooting wifi etc etc and still no switch app on the apps page. All options I can see online are now exhausted. Spent 2 hours trying to speak to virgin customer services and continually placed in a doom loop of recorded messages then cut off. Can't get through to a human. Have given up so any advice welcome. Thank you.
360 issue since new tv
Spent an hour trying to get help via the various services …. Nightmare WhatsApp didn’t work, phoning spat me out and suggested messaging service and sent a link anyway I upgraded to 360 fine but a few weeks later got a new TV .. since then whenever I switch the tv on I get the Samsung homescreen rather than it going straight to virgin - apparently my tv is not connected to my box according to the ‘knowledgeable person’ on the chat …. But it is connected and I can access it but i can’t access it automatically … any ideas?
