Really worried about my Hub 3, red light, slow and overheating
Hi everyone, I'm looking for some help with my Hub 3. I’ve noticed the light on the front has turned a solid red color and the whole thing is actually hot to the touch. I did a bit of searching on here and it looks like this is an overheat warning? It’s pretty concerning as it’s sitting right near my TV and I’m worried about it being a fire risk, so I’ve had to unplug it for now. I’ve tried the pinhole reset but the red light just comes back on after a few minutes. On top of that, the Wi-Fi has been terrible for a long time. Pages just hang forever before loading and online calls lag to the point of disconnection, even though I'm on the M350 plan and even in the same room. I’ve been a customer for a long time but honestly, between the safety worry and the bad connection, I’ve started looking at Sky. I’d much rather just get this fixed, though. I know there’s a rollout for the Hub 5 happening now for people with older Hubs. Is there any way a staff member could help me get one sent out? I really don't want to go back to another Hub 3 if this one is already failing like this. Thanks in advance for the help!Virgin 360 is appalling
I’ve just submitted this as a complaint and I’m copying my complaint here. I wish I’d read these reviews before I upgraded. It looks like I’m not the only one. I called three weeks ago to report a minor fault on my TiVo box. I was advised “you need to upgrade to Virgin 360“. Your technician advised me with all confidence, “It’s much better, it’s quicker, you’ll have much more facilities than you have on the V6 system.” I did as I was advised. He was lying through his teeth. Virgin 360 is absolutely atrocious. Far worse than the V6 system I’ve enjoyed for 10-15 years. Far worse in every respect. The only benefit it gives me a occasionally being able to log onto other TV channels such as iPlayer and ITV X, which is of no use to me because I can do that from my smart TV. Let me list for you the way in which it is abysmal. It fails to record programs which I have set. It records a program but only records half of it. It records a completely different program to the one I’ve set, (I was actually watching a TV program late night, pressed record and went to bed, and when I got up the next morning it had recorded something completely different.) Frequently, very often, when I go to play a show I have recorded and which is showing in my recordings I get an error message, saying the show cannot be played. This happens a lot. When I login into iPlayer, next time I go to iPlayer, it wants me to login with a QR code all over again. This has happened to me several times in one week. Logging straight back in is about 50% effective. Numerous programs and channels showing in the TV Guide, I can no longer record. That never happened under V6. In addition, there are all those facilities I used to have that are no longer available. I used to be able to: Pause and go forward in slow motion Pause and go forward a frame at a time. (Useful watching sport). Go forward on record recordings or paused TV 15 minutes at a time. Watch at accelerated speed with Sound. Fast forward and when I press pause, it would jump back slightly so I hadn’t overshot what I was looking for. Move the TV guide forward in two hour blocks. Revert to the previous channel I was watching, with one click of a dedicated button. Subdivide my recordings into movies only, or partially watched. Recover recordings which I had deleted recently. And the remote control had dedicated buttons for, “info“, “subtitles,“ “my recordings” Overall, the previous V6 system apart from one or two minor issues, was flexible, user friendly and extremely robust. In contrast the 360 system is inflexible, flaky, falling apart, not user friendly, not enjoyable to use at all. Absolutely [REMOVED] useless.v360 upgrade
Hi there, I don't have any issues as such I'm just curious about some things. I upgraded May this year, 2025. It took some time for the channels to settle but that was because of a new router. I'm simply curious about how to retrieve delete recordings like the old system (if possible) and why it states 97% recording space left unless I'm reading it wrong. I have to say I have quite a few recordings but admit I have received a message on the telly saying 'you're almost out of storage space'. Is there a video demo for all features? Many thanks.
V6 to 360
Ok so VM told us our box was unable to get software updates anymore and would we like to change to 360 "services" We were told we would get a new box (and to dispose of the old one in an environmentally friendly way), but all they sent was a new different remote, so we waited for the 5 days incase a new box was forthcoming but then found out it was simply a software upgrade to the virgin360 software. Yes we were told any recordings would be lost, fair enough. Anyway, we have a HDMI cable linked to our living room that goes to our bedroom tv so we can watch VM channels in the bedroom after going to bed on an evening. We have a "magic eye" set up that allowed us to change channels from the bedroom via the magic eye on our living room V6 box and extra remote in the bedroom which works with the magic eye to change channels on the V6 box. Now to the problem. Since we installed the "new" 360 "app" we cannot use a spare 360 remote to chnage channels from the bedroom, as i have searched on here in the forums and it appears to be a step BACKWARD from VM in NOT SUPPORTING MORE THAN ONE REMOTE TO THE NEW "SOFTWARE CONTROLLING THE 360 app!!!" If i had known that before "upgrading,- (maybe that would be better called A DOWNGRADE!) we would have remained with the Tivo software as everything was working as we wanted it too- NOW IT DOESNT! The only way round it is to retune the bedroom 360 control each evening when we go to bed and retune the living room 360 controller next day which is going to be a bit of a pain in the arse to be honest! Why why why do VM have to make a pigs ear of everything they do when its classed (by them) as an improvement/upgrade?? they did the same with logging into your account (even to pay your bill!!!) and forced you to add an additional email rather than let you use the tried and tested ORIGINAL NTLWORLD EMAIL AND PASSWORD we had used for years without problems! Seriously I am thinking of leaving VM, especially with their constant APRIL PRICE INCREASES ABOVE AND BEYOND INFLATION RATES! We have been with VM eversince they took over NTL who always gave excellent service, but VM have fast become a farce and this latest con in getting people to change from TIVO TO 360 IS NOTHING SHORT OF A CON. IF VM OFFER YOU THE CHOICE DON'T DO IT! STICK WITH YOUR V6 AND TIVO SOFTWARE or change to SKY! and this was on top of the problems in the box actually installing the soft ware (I had to reboot the box several times to get it to install properly and then the remote refused to scroll down to the OK continue button and we were stuck at the top of the page unable to scroll down to the ok button) and recognising the remote in the first place, and i followed all the instructions to the letter! EVEN NOW the new 360 remote will not work the volume on the tv/box and we have to use the old V6 remote to turn the volume up or down! and these are only the problems we have discovered since we "upgraded" the soft ware this evening! AS THE SAYING GOES, IF IT AIN'T BROKE DON'T FIX IT! Perhaps VM would like to comment and PERHAPS ALLOW THE USE OF MORE THAN ONE REMOTE ON THE BOX SO WE CAN CHANGE CHANNELS FROM MORE THAN ONE ROOM- I DON'T WANT TO HAVE TO GET UP IN THE MIDDLE OF THE NIGHT TO CHANGE CHANNELS IN THE LIVING ROOM BECAUSE THE "GOOD OLD SENSIBLE WAY" IS BLOCKED BY A FLAMING NONE- UPGRADE AND BACKWARD SOFTWARE NOT ALLOWING MORE THAN ONE REMOTE! heck even the old TIVO SOFTWARE ALLOWED THIS and VM claim it to be old fashioned and not up to modern standards! (rubbish - it was better than this new poop they have pawned out onto us!)TV360 remote won’t work
My existing TiVo box automatically switched to VirginTV 360 earlier this morning. I completed the installation but now I can’t get the control to work. The message on my tv screen says ‘… and we’ve even paired your new remote with your Toshiba TV.’ I don’t have a Toshiba TV - it’s a JVC model. Any suggestions?
