V6 to 360
Ok so VM told us our box was unable to get software updates anymore and would we like to change to 360 "services" We were told we would get a new box (and to dispose of the old one in an environmentally friendly way), but all they sent was a new different remote, so we waited for the 5 days incase a new box was forthcoming but then found out it was simply a software upgrade to the virgin360 software. Yes we were told any recordings would be lost, fair enough. Anyway, we have a HDMI cable linked to our living room that goes to our bedroom tv so we can watch VM channels in the bedroom after going to bed on an evening. We have a "magic eye" set up that allowed us to change channels from the bedroom via the magic eye on our living room V6 box and extra remote in the bedroom which works with the magic eye to change channels on the V6 box. Now to the problem. Since we installed the "new" 360 "app" we cannot use a spare 360 remote to chnage channels from the bedroom, as i have searched on here in the forums and it appears to be a step BACKWARD from VM in NOT SUPPORTING MORE THAN ONE REMOTE TO THE NEW "SOFTWARE CONTROLLING THE 360 app!!!" If i had known that before "upgrading,- (maybe that would be better called A DOWNGRADE!) we would have remained with the Tivo software as everything was working as we wanted it too- NOW IT DOESNT! The only way round it is to retune the bedroom 360 control each evening when we go to bed and retune the living room 360 controller next day which is going to be a bit of a pain in the arse to be honest! Why why why do VM have to make a pigs ear of everything they do when its classed (by them) as an improvement/upgrade?? they did the same with logging into your account (even to pay your bill!!!) and forced you to add an additional email rather than let you use the tried and tested ORIGINAL NTLWORLD EMAIL AND PASSWORD we had used for years without problems! Seriously I am thinking of leaving VM, especially with their constant APRIL PRICE INCREASES ABOVE AND BEYOND INFLATION RATES! We have been with VM eversince they took over NTL who always gave excellent service, but VM have fast become a farce and this latest con in getting people to change from TIVO TO 360 IS NOTHING SHORT OF A CON. IF VM OFFER YOU THE CHOICE DON'T DO IT! STICK WITH YOUR V6 AND TIVO SOFTWARE or change to SKY! and this was on top of the problems in the box actually installing the soft ware (I had to reboot the box several times to get it to install properly and then the remote refused to scroll down to the OK continue button and we were stuck at the top of the page unable to scroll down to the ok button) and recognising the remote in the first place, and i followed all the instructions to the letter! EVEN NOW the new 360 remote will not work the volume on the tv/box and we have to use the old V6 remote to turn the volume up or down! and these are only the problems we have discovered since we "upgraded" the soft ware this evening! AS THE SAYING GOES, IF IT AIN'T BROKE DON'T FIX IT! Perhaps VM would like to comment and PERHAPS ALLOW THE USE OF MORE THAN ONE REMOTE ON THE BOX SO WE CAN CHANGE CHANNELS FROM MORE THAN ONE ROOM- I DON'T WANT TO HAVE TO GET UP IN THE MIDDLE OF THE NIGHT TO CHANGE CHANNELS IN THE LIVING ROOM BECAUSE THE "GOOD OLD SENSIBLE WAY" IS BLOCKED BY A FLAMING NONE- UPGRADE AND BACKWARD SOFTWARE NOT ALLOWING MORE THAN ONE REMOTE! heck even the old TIVO SOFTWARE ALLOWED THIS and VM claim it to be old fashioned and not up to modern standards! (rubbish - it was better than this new poop they have pawned out onto us!)TV360 remote won’t work
My existing TiVo box automatically switched to VirginTV 360 earlier this morning. I completed the installation but now I can’t get the control to work. The message on my tv screen says ‘… and we’ve even paired your new remote with your Toshiba TV.’ I don’t have a Toshiba TV - it’s a JVC model. Any suggestions?
I Received my 360 remote
On the 10th September, as I have anxiety, phoned and asked for an engineer to do the change over. I phoned and spoke to a CS and the first appointment is 17th September. I have been told by others that the V6 will do an automatic change after 5 days. The CS said the engineer would do a manual one. So, will it just change up automatically which I am worried about or will V6 just keep working until the engineer comes and does the manual upgrade? Thank you for any help.
