Replacement TV Box
Hi there, Bit of an unusual one, I signed up around two years ago purely for the 1GB internet package. At the time, I was advised that taking it with TV worked out cheaper, so I agreed. However, I never received a TV box when my router arrived. I didn’t chase it up at the time as I mainly use my smart TV, but now that my renewal has come around, I’d like to finally get what I’ve been paying for. I’ve been getting a lot of calls about renewing, but whenever I mention that I’d like my TV box sent out before renewing, the calls seem to end abruptly. I’ve since renewed online, and I’d just like to know how I can have my TV box delivered. Any help would be appreciated, the phone support hasn’t been very helpful so far. Thank you.Serious issue with TV360 recordings
So I have used the 360 box for years with no problems, but in the past month all of my recordings and planned recordings have disappeared twice. The apps stopped working too. An engineer came last week for an outage and afterwards I had to log back into all apps. Despite that, the issue with recordings disappearing has happened again. As I suffer from chronic pain especially in my hands it is very frustrating to say the least. This never happened with my TiVo box in years, and it had not happened at all since moving to the 360 until last month. The service now feels very unreliable. Please confirm if this is a known fault and what Virgin is doing to resolve it.New customer:360 boxes CS1011 error for 14 days
Hello all. I'm really frustrated. Equipment came 2 weeks ago, engineer was here 6 days ago, only WiFi working. TV 360 boxes did not work and were swopped out. Now CS1011 error despite calling VM almost everyday to activate swopped out boxes. Nobody seems able to fix this when we call in.
360 issue since new tv
Spent an hour trying to get help via the various services …. Nightmare WhatsApp didn’t work, phoning spat me out and suggested messaging service and sent a link anyway I upgraded to 360 fine but a few weeks later got a new TV .. since then whenever I switch the tv on I get the Samsung homescreen rather than it going straight to virgin - apparently my tv is not connected to my box according to the ‘knowledgeable person’ on the chat …. But it is connected and I can access it but i can’t access it automatically … any ideas?No Recording
I’ve recently moved home taking Virgin with me but the new TV hardware I’ve been given is awful. I used to have a proper box with a cable connection and a hard disk that could record. Now I have these little streaming boxes that are really slow and laggy and can’t record. Really disappointing. Is this the way Virgin TV is going? It’s just a streaming service.VM 150 help service
Is now totally useless- took me 5 attempts to get the service to pick up- once you connect it tells you I’ll now transfer you to a member of team - no it doesn’t - asks for your mobile number so they can send you a text to the useless web site to fix your problems - only, you don’t get a text. They ask for the preferred mobile number again- you type it in again! And then the robot tells you , sorry we aren’t able to send you a text - goodbye !! Utterly useless and pointless. I’m off to BT once my contract is out.
Playback help on TV360
Hello all! I recently upgraded my V6 to TV360, & overall I'm impressed & happy with it. However, I have one annoying issue. When playing back a recording, it often begins after the programme has already started. It’s not that the programme started early or the timer activated late, because if I rewind, the beginning is actually there on the recording. Other times, it starts playing a minute before the programme begins. There appears to be no rhyme or reason! Can this "feature" be turned off?TV 360 Box not starting up
Hello, Hope someone can help. My Virgin TV 360 box is not starting up properly. The light on the power button remains on Amber. When turning off at the mains for more than 10 minutes, the TV seems to be turning back on an goes to the welcome start up screen with all welcome in all the languages, but then goes black and the problem remains. I have also tried restarting our virgin WiFi, which had no effect. Any help would be appreciated. Thank you
