v360 upgrade
Hi there, I don't have any issues as such I'm just curious about some things. I upgraded May this year, 2025. It took some time for the channels to settle but that was because of a new router. I'm simply curious about how to retrieve delete recordings like the old system (if possible) and why it states 97% recording space left unless I'm reading it wrong. I have to say I have quite a few recordings but admit I have received a message on the telly saying 'you're almost out of storage space'. Is there a video demo for all features? Many thanks.
Longstanding TV360 and Broadband Problems
Hi! I gave up posting to the community as nothing was resolving my problems but I'm at the end of my tether now. To review:- Since the end of September 2024 (yes 2024!) I am still getting brief flashes of the CS2004 error message, pixelation and sound dropouts up to 5/6 times in an hour! Also, random Broadband/Internet dropouts crashing streaming, PC connectivity etc.etc. I've had 10 Engineer visits, 3 Routers, 2 new 360 Boxes, new internal cabling and connectors etc. and one entirely new external cable! Nothing left to replace! Been told several times that the issue is with the cabinet, but no-one seems interested in doing anything about it. Issue affecting at least 4 of my neighbours too! Each engineer that turns up is completely in the dark about the history of the problem and tinkers around with it all. The latest thing is to add or remove attenuators and/or equalisers .... usually undoing what the previous engineer did! Don't get me wrong these lads are good, polite and helpful but...... it's not getting fixed. I am totally at a loss as to what to do. Watching TV is becoming a joke, streaming is subject to dropouts and buffering even with 1Gig connection. I've been a customer since the Telewest days some 30 odd years ago and never had issues like this before. Can't somebody sort this out or at the very least let me know what's going on as my Emails seem to be being ignored. Excuse me I have to go and try and arrange engineer no 11. Capant
Replacement TV Box
Hi there, Bit of an unusual one, I signed up around two years ago purely for the 1GB internet package. At the time, I was advised that taking it with TV worked out cheaper, so I agreed. However, I never received a TV box when my router arrived. I didn’t chase it up at the time as I mainly use my smart TV, but now that my renewal has come around, I’d like to finally get what I’ve been paying for. I’ve been getting a lot of calls about renewing, but whenever I mention that I’d like my TV box sent out before renewing, the calls seem to end abruptly. I’ve since renewed online, and I’d just like to know how I can have my TV box delivered. Any help would be appreciated, the phone support hasn’t been very helpful so far. Thank you.Serious issue with TV360 recordings
So I have used the 360 box for years with no problems, but in the past month all of my recordings and planned recordings have disappeared twice. The apps stopped working too. An engineer came last week for an outage and afterwards I had to log back into all apps. Despite that, the issue with recordings disappearing has happened again. As I suffer from chronic pain especially in my hands it is very frustrating to say the least. This never happened with my TiVo box in years, and it had not happened at all since moving to the 360 until last month. The service now feels very unreliable. Please confirm if this is a known fault and what Virgin is doing to resolve it.New customer:360 boxes CS1011 error for 14 days
Hello all. I'm really frustrated. Equipment came 2 weeks ago, engineer was here 6 days ago, only WiFi working. TV 360 boxes did not work and were swopped out. Now CS1011 error despite calling VM almost everyday to activate swopped out boxes. Nobody seems able to fix this when we call in.360 issue since new tv
Spent an hour trying to get help via the various services …. Nightmare WhatsApp didn’t work, phoning spat me out and suggested messaging service and sent a link anyway I upgraded to 360 fine but a few weeks later got a new TV .. since then whenever I switch the tv on I get the Samsung homescreen rather than it going straight to virgin - apparently my tv is not connected to my box according to the ‘knowledgeable person’ on the chat …. But it is connected and I can access it but i can’t access it automatically … any ideas?No Recording
I’ve recently moved home taking Virgin with me but the new TV hardware I’ve been given is awful. I used to have a proper box with a cable connection and a hard disk that could record. Now I have these little streaming boxes that are really slow and laggy and can’t record. Really disappointing. Is this the way Virgin TV is going? It’s just a streaming service.VM 150 help service
Is now totally useless- took me 5 attempts to get the service to pick up- once you connect it tells you I’ll now transfer you to a member of team - no it doesn’t - asks for your mobile number so they can send you a text to the useless web site to fix your problems - only, you don’t get a text. They ask for the preferred mobile number again- you type it in again! And then the robot tells you , sorry we aren’t able to send you a text - goodbye !! Utterly useless and pointless. I’m off to BT once my contract is out.
Playback help on TV360
Hello all! I recently upgraded my V6 to TV360, & overall I'm impressed & happy with it. However, I have one annoying issue. When playing back a recording, it often begins after the programme has already started. It’s not that the programme started early or the timer activated late, because if I rewind, the beginning is actually there on the recording. Other times, it starts playing a minute before the programme begins. There appears to be no rhyme or reason! Can this "feature" be turned off?
