BBC 1 occasional sound loss / picture freeze and pixilation
For the last few days we have been suffering from occasional sound loss and/or picture freeze and pixilation on BBC 1. It doesn’happen at regular intervals and the rest of the time the picture/sound is perfect. This isn’t happening on other channels. Does anyone else have this issue? I have checked all of the cables and rebooted all equipment. The last time that this happened, about a month ago, it turned out to be an issue at Virgin Media's end.Phantom Ethernet Connection
Bit of a head scratcher here. I've been trying to port-forward for my desktop's minecraft server via its ethernet connection, but while I've managed to set up DHCP for my computer & port forward to it, the (3.0) hub continually insists that there are no devices connected via ethernet... Given that I can turn off my computer's wifi connection and still access the internet via the ethernet adapter, and ipconfig reports I'm happily bound to 192.168.0.112 (as I defined in DHCP settings) I'm somewhat stumped. Ordinarily this would be a minor curiosity and little more since I am -in fact- still connected to the net, but people connecting to the minecraft server via the external ip seem to have massively strangled connections. They can find the server and connect, but then experience phenomena demonstrative of an unworkably sketchy connection (connection time-outs, infinite loading). Are these things connected? Is there some setting I've missed somewhere that might be choking my connections? I've got firewall rules set inbound & outbound for both TCP & UDP on the relevant port... So what's going on? Why does my ethernet connection seem intent on pretending it doesn't exist?
New contract problem not showing
Hi, I have signed up for a new contract back in June before my old one finished in July. The problem I have is that I have been billed £93.73 (old part rolling contract) for July, when my new contract is for £75 per month. I have rung up retentions up twice with first time the problem was an open work order that I didn't need, I was reassured it was fixed, but my virgin media still shows the old billed amount of £93 😞 Rung again and was told it would take a few days to clear at my end, but I still am seeing the old bill amount. My fear is that I am going to be charged £93 and next month it will go up to a whooping £117.30 rolling contract if nothing is done 😞 Thanks for your help in advance, Best MarkSuper Hub 3 Resets Constanty following outage
Hi, looking for advice on my hub re-setting itself following an outage yesterday. The wi-fi has been particularyl poor all week then on Saturday there was an SMS notifcation for two outages. Since then, my hub has been turning itself off, resetting the connection, and then runs normally for around 20 minutes before resetting again. I've tried power cycling the hub but hasn't made any difference - there appears to be critical notifications in the network log in the advanced settings of the hub with timeout messages (?). Any advice on what might be causing this issue?Bad connection for one device
I’m having trouble with my wifi, I set it all up yesterday and have had no problems with connections to phones and TVs but it won’t connect to my PC properly. I have full signal on my phone in every room in the house but only 1 bar on my PC. I tried to scan to test the connection in the room my pc is in but because it’s on my phone, it’s saying the connection is good. I’m not sure what to do? I mainly got the wifi for the pc as I use it for everything but it seems to be the only device I’m stuggling with.Estimated Activation Date passed a few days ago
I upgraded to a new contract a week ago. I received the pre-contract documents and an order confirmation email. The estimated activation date in the order confirmation email was 02 April 24. Now it's 05 April 24 and still have not been upgraded and I'm still being billed the old price. Please send me a PM.
Having issues every day since being upgraded to a SH5
As above, recently got upgraded to a SH5 from a 3 - now I'm having issues every day with it - the connection will randomly drop out on the incoming side once or twice a day, with a lot of post-RS errors (it's often much, much higher than these which are the current ones): The wifi is terrible too - it'll often drop the 5ghz network completely and everything will drop back to the 2.4ghz network, sometimes everything reconnects, other times nothing will work until I change the channel back and forth on the router and let it all come back up (even worse, the channel changing bug where it won't change channel unless you also change channel width and then change it back, is STILL there in the software and that's a bug I reported probably 4-5 YEARS ago, come on, really?!) Didn't have any issues with the SH3 like this, possibly a faulty SH5? Anyone had similar issues? I'm also getting awful speed drops, even when the errors on the incoming side stop accumulating, I'll have maybe 60mbps download speed, instead of 1000, and nothing will fix it bar power cycling the router.360 box - audio sometimes drops out from sound bar (HDMI ARC)
I have a Hisense TV, Samsung HW-Q60T sound bar and new Virgin 360 box. All works well but occasionally (like 2 or 3 times during the evening) the sound switches from coming out of my sound bar and reverts to coming out of my TV speakers (with a message on my screen saying ARC device has been disconnected). If I switch the sound bar OFF and then switch it back ON again then all is ok again and audio comes out of my sound bar (at least for a while, anyway). This didn't happen when I had the Tivo box and has only just started doing this since getting the new 360 box. I have not changed the way the 3 units are connected together with cables, that is still the same: TV to sound bar using HDMI ARC to HDMI ARC sockets. TV to Virgin 360 box using HDMI to HDMI sockets. I'm not very savvy when it comes to this new way of connecting various devices together but conclude that it must be some software issue or a settings issue but have tried various settings and nothing seems to make any difference. The sound still drops out now and again. Can anyone help? What am I doing wrong?Service Availability
Hi, Virgin fibre was installed on the street several months ago. Ordered at the first opportunity. Lads came round and installed the box outside, went to connect it on the street and found a problem. Said the order couldnt be completed and it would several months before it would get fixed. Order got cancelled and the availability of the fibre service was removed from the online checker. I checked in earlier this week and its still unavailable for me but the rest of the street can order the service. Can anyone help identify whats going on and why I still cant order. Regards M
