Forum Discussion

Leahnicoleexo's avatar
Leahnicoleexo
Tuning in
12 months ago

Bad connection for one device

I’m having trouble with my wifi, I set it all up yesterday and have had no problems with connections to phones and TVs but it won’t connect to my PC properly. I have full signal on my phone in every room in the house but only 1 bar on my PC. I tried to scan to test the connection in the room my pc is in but because it’s on my phone, it’s saying the connection is good. I’m not sure what to do? I mainly got the wifi for the pc as I use it for everything but it seems to be the only device I’m stuggling with. 

Connection
probelm
Problem
WIFI

6 Replies

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  • carl_pearce's avatar
    carl_pearce
    Superstar
    12 months ago

    What type of Wi-Fi adapter is it?

    Are the WiFi antennas at the back of the PC or external over wires?

    • Leahnicoleexo's avatar
      Leahnicoleexo
      Tuning in
      12 months ago

      I’m not sure? I just connected it wirelessly through the settings on the pc, it worked fine with my last wifi provider. 

      I even moved the pc into the same room at the router and still it was really bad, the only way I can use the pc now is with the Ethernet cable but I can’t keep the pc in the same room as it’s the living room and I need it for work and don’t live alone so needs to be in a separate quiet room. 

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    12 months ago

    Simplest way around this would be a set of powerline adapters. That way you can use Ethernet and no hassle of WiFi. 

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    12 months ago

    Hi Leahnicoleexo 👋 Thank you for your posts and welcome to the Virgin Media Community 😀

    We're sorry to hear about the problem you're having 😔

    Is the advice provided by Adduxi something you're open to considering? Also, when you scanned the connection in the room where your PC is located, were you using the Virgin Media Connect app?

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel

    • Leahnicoleexo's avatar
      Leahnicoleexo
      Tuning in
      12 months ago

      Hi! 
      Id consider anything at this point , I just need the problem sorted. 

      and yes I’m using the app but I tested on my pc using speedtest.net and the download and upload were both under 10

      • Robert_P's avatar
        Robert_P
        Icon for Forum Team rankForum Team
        12 months ago

        If the issue is only with the PC we'd recommend a few steps, firstly, can you check under the connection options of your PC advise what it says under the WiFi? Finding this will vary depending on the operating system.

        We'd also make sure all network drivers are up to date on the PC also.