Forum Discussion

PhillipM's avatar
PhillipM
Dialled in
11 months ago

Having issues every day since being upgraded to a SH5

As above, recently got upgraded to a SH5 from a 3 - now I'm having issues every day with it - the connection will randomly drop out on the incoming side once or twice a day, with a lot of post-RS errors (it's often much, much higher than these which are the current ones):



The wifi is terrible too - it'll often drop the 5ghz network completely and everything will drop back to the 2.4ghz network, sometimes everything reconnects, other times nothing will work until I change the channel back and forth on the router and let it all come back up  (even worse, the channel changing bug where it won't change channel unless you also change channel width and then change it back, is STILL there in the software and that's a bug I reported probably 4-5 YEARS ago, come on, really?!)

Didn't have any issues with the SH3 like this, possibly a faulty SH5? Anyone had similar issues?

I'm also getting awful speed drops, even when the errors on the incoming side stop accumulating, I'll have maybe 60mbps download speed, instead of 1000, and nothing will fix it bar power cycling the router.

  • legacy1's avatar
    legacy1
    Alessandro Volta

    Use hub in modem mode and get a better router with 1Gb ports or better

    • PhillipM's avatar
      PhillipM
      Dialled in

      And just how is that going to fix all those errors on the incoming line?

  • Client62's avatar
    Client62
    Alessandro Volta

    The RxMER(dB) spans from 34 to 42. On one connection that is odd. ( ours are all within 1 dB )

    Perhaps check for a fault in your street via  0800 561 0061 it is an automated service.

  • All the fault scanner tells me to do is restart the router every time. Which, to be fair, usually does work. Which is why I'm wondering if it's a faulty hub

  • Same again, last two nights it's tripped off and errors all over the place.

     

    • Matthew_ML's avatar
      Matthew_ML
      Forum Team

      Hey PhillipM, thank you for reaching out and I am sorry to hear this.

      We understand this is frustrating, let me send you a DM and we can take a look into this. 

      • PhillipM's avatar
        PhillipM
        Dialled in

        Thanks Matthew, it 'seems' to have fixed itself over the past couple of days, hopefully it was a line issue.



  • Spoke too soon, 'nets down again with masses of errors.

    @Matthew_ML I can't message you back with details because every time I try I get this nonsense even when my message is just text:

    It's incredibly broken no matter what I try to send a reply.

    • Matthew_ML's avatar
      Matthew_ML
      Forum Team

      Sorry to hear this.

      I can see you mentioned this has fixed it self has the issues come back?