VM Pod
When you have a VM Pod and upgrade to a new Router you can get the Pod relinked with the new router. I can see why this would require contacting VM or there'd be a whole load of VM Pods appearing on eBay after customers leave VM and try to sell a Pod they have. However I have two VM accounts and used Pods at both properties. Now I have stopped using a Pod at one property and changed to using an Access Point which gives better WiFi coverage. So even though under normal circumstances the unused Pod would be useless surely there must be a chance of linking the Pod from one account to another when both are VM contracts. Or is it the account/IP Address that are linked?
WiFi Pods
Hi I have 1gb Internet and the hub struggles with signal in one of my bedrooms and the third floor. I received a wifi pod today and it has improved the signal from 10mb to 20mb in the impacted bedroom and still have no signal on the third floor. I have now conducted multiple tests on the VM connect app. I know I need a second and a third pod. I called up customer service multiple times today and they said their systems were down, to wait another 48 hours and other various excuses. I just want to use the service I was promised throughout my property. How can I solve this? Thanks!Factory restore, restores problems
Hello, I have a hub 5 with 2 extender pods, the pods are identifying as TV boxes and my dashboard in the connect app is showing 9 TV boxes, as it is allocating IP addresses to devices I don't use any more that I can't delete. Every time I do a reset it just downloads this rubbish configuration from VM's servers and breaks my WiFi again. Had an engineer and mentor out today who replaced my Hub 5 and of course it immediately populated itself with the same screwed up device list. I just want to start again and have my router and the extender pods showing, then slowly add devices that I do use. The engineers said they'd never seen anything like it and just took a pic of my wierd connect app appearance. I have turned off smart WiFi, removed Connect app, cleared cache, restarted phone and still a factory reset of the router drags a garbled mess in from the cloud and the WiFi test on the router says you have problems. I've just about had enough. Please helpSpeed issues / Pods
Had a 1gig line installed two days ago… speed seems ok in all but one of the bedrooms, where my son has his PlayStation. Speed is typically around 10mb download, which is unusable. i have run tests on the virgin app to confirm this, however it is not clear how to get a ‘pod’ issued for a speed under the guaranteed minimum limit if 30mb. i have tried calling and end in an infinite loop of automated robots. Can any one help? There is nothing in the app I can see to order a pod. It just tells me to restart the router.WiFi keeps cutting out, pod won't install
Hi there. I keep getting my WiFi cutting out, particularly when using my smart speaker or streaming. It's been going on about a month. I've tried over the last few days to install a WiFi pod to see if that would help, but installation won't complete successfully. It's really frustrating! I've done WiFi speed tests which show it's really good, but it's constantly cutting out. Advice please!Can't order a wifi pod
I have downloaded the app and did the assessment of my rooms. while getting full signal in my living room where the hub is, and a 500 mb download speed, in my bedroom it is 14. My contract allows me to get 3 wifi pods but i am not even able to order 1 as the customer service keeps on asking me to reset the modem. Anybody knows how we can order the pods like we have the right to order one?WiFi pods
I have had my new virgin wifi set up for a couple of weeks now and the signal is good close to the router but it doesn’t reach the rooms furthest away. I am a volt customer but I haven’t been able to order wifi pods through the wifi test as the test only works when I have wifi, which I don’t in this area! is there any other way to order? Thanks!Unable to order WiFi pods
I feel like I am going around in circles to get Wi-Fi pods. The app won't give me the option to order one, despite the scans showing low speeds in multiple zones and totally unable to connect to wi-fi in some rooms. It's impossible to get through to anyone on the phone. I am desperately searching for someone for Virgin Media to assist me with this as I've only been a customer for a fortnight and everything seems such a struggle to complete. I've tried the Customer Service numbers from this forum but end up going around in loops.
