Forum Discussion

eda_anil's avatar
eda_anil
Joining in
3 months ago

Can't order a wifi pod

I have downloaded the app and did the assessment of my rooms. while getting full signal in my living room where the hub is, and a 500 mb download speed, in my bedroom it is 14.

My contract allows me to get 3 wifi pods but i am not even able to order 1 as the customer service keeps on asking me to reset the modem.

Anybody knows how we can order the pods like we have the right to order one? 

6 Replies

    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team

      Hi eda_anil 

      Welcome to the Community Forums. 

      Sorry to hear about your WiFi concerns and issues with ordering pods online. 

      We can certainly look to support further here. Are you able to post the Connect App screenshot of your tests here so we can investigate this further for you? 

      • eda_anil's avatar
        eda_anil
        Joining in

        Hello, here i am attaching the scan result of my bedroom. 

         

  • Client62's avatar
    Client62
    Alessandro Volta

    Given the number of similar posts, VM appear to have made it as difficult as possible to order VM Pods, there are are no options online or in the connect app, and responses from VM moderators on this forum have slowed to a snail's pace if at all.

    Might be easier and much better to ignore the 'free but barely available VM Pods' buy a WI-Fi Mesh and get good Wi-Fi coverage of the home sorted very quickly, in one hit and with kit that you can use with any ISP.  Oh ... and does not stop working every time the VM Hub is replaced.