Latency spikes/dropped packets, at wits end!
Been using my M500 broadband line for a few years now and never had problems with Virgin Media, until two weeks ago. I started getting random latency spikes that's deeply affecting work calls and gaming. Engineer came around on Saturday and says everything is "fine" on my line, even replaced my Hub 3 router with a brand new one - after he left, I continued to monitor and test for a few hours, but sadly same issue persists! I've set up a BQM (I showed the engineer this, but didn't seem phased) Here is my line with the BQM from ThinkBroadband (post the new Hub 3 as the graph looked the same pre-new Hub 3), you can clearly see the dropped packets - Clearly there is something very wrong with my line, please can anyone help!?Broadband issue not being fixed
My broadband has been down since Monday morning (20th Oct). Apparently there is a known issue in my area. It was originally scheduled to be fixed by 1pm today (22nd Oct) but this has now been pushed back to the 28th! My husband and I work from home. I need to make regular Teams calls and he’s just set up a new business and needs to be available online at all times. What do we do? We just can’t be without internet for over a week?!Possible hub issue?
Hi. I have Hub5x which is now about 2 years old. Recently I started having issues with some streaming services. YT and Spotify works fine but I can't listen to any internet radio. When I do online check it tells me it can't connect to my equipment. I'm assuming that is not normal?
Old router location, options for moving or improving wifi coverage.
I have a superhub 3. This is placed on the loft landing as back in Telewest days this was where the computer was. It is an open space by the staircase so central to the house... just at the very top. Downstairs where the V6 box is the connection seems to be getting worse. There is a bit of a dead spot downstairs too. 2 WiFi Pods don't seem to make much difference, plus there are limited plug location options in this older house. 1 WiFi Pod is plugged in on the landing pretty much directly below the router on the landing above which I thought would be a great place for it. For a while an extra V6 box was installed on the middle floor, the cable is still there, would I be able to move the Superhub to this, or would that cable now be dead. Although this location is on the middle floor, it is less central and in a room surrounded by brick walls and a closed door. I would also need a way to run a very long ethernet to it as the solar inverter is currently plugged into the Superhub (it has not got WiFi) On M500, would a Superhub 5 have better coverage if Virgin give this on M500. Any tips would be great! Thanks.
Throttling / Peering Issues
I'm suspiciously having issues with download speeds from Github and GDrive. I'm talking like less than 1MB/s. This issue goes away as soon as i use a VPN, has anyone else run into this problem? This is also a non-issue when i tether to my phone on 5G. My experience with Virgin’s support so far: Initially told a trouble ticket would be raised - no one ever called back. (Back in August). Followed up and was told the ticket had gone to the IT department - again, no call back. (Back in August). Reached the complaints/retentions team - first agent put me on hold for 19 minutes, then disconnected the call. Called again, spoke with another agent who got nowhere and transferred me to the FMS team. They couldn’t even identify the correct IP address I was on and started talking about a random IP supposedly blacklisted by SPAMHAUS, which wasn’t even mine or relevant to my issue. Finally, I was passed to the “Gadget Rescue” team. Easily the least technical team I’ve ever dealt with. After realizing they couldn’t help at all, I ended up hanging up in frustration. At this point, it feels like Virgin’s customer support doesn’t exist unless it involves sending an engineer or replacing a hub. Honestly, I’m seriously considering moving home just to get out of their service area.Intermittent broadband for months
My internet has been randomly dropping out for months and is impacting my ability to work from home and enjoy leisure activities (gaming!). I have done many factory resets but I still keep having issues. I have added details of my log below if anyone can please advise what the issue may be?A weird one: no online radio
Hi all. I have a really weird issue. Since maybe 2 months ago I am unable to listen to any online radio. Doesn't matter if its an app on my phone or website on my PC or any of my Google devices. It starts playing and after a 1-2 minutes it starts to buffer and stays like that unless I restart the stream/app, then it plays for another 1-2 minutes. Youtube and Spotify work without issues. The only solution I have is to use VPN on my PC but that doesn't help with my Google devices. Does anyone have any suggestions? I'm on 1Gig connection with Hub5 Thanks
