Possible hub issue?
Hi. I have Hub5x which is now about 2 years old. Recently I started having issues with some streaming services. YT and Spotify works fine but I can't listen to any internet radio. When I do online check it tells me it can't connect to my equipment. I'm assuming that is not normal?1View0likes0CommentsLatency spikes/dropped packets, at wits end!
Been using my M500 broadband line for a few years now and never had problems with Virgin Media, until two weeks ago. I started getting random latency spikes that's deeply affecting work calls and gaming. Engineer came around on Saturday and says everything is "fine" on my line, even replaced my Hub 3 router with a brand new one - after he left, I continued to monitor and test for a few hours, but sadly same issue persists! I've set up a BQM (I showed the engineer this, but didn't seem phased) Here is my line with the BQM from ThinkBroadband (post the new Hub 3 as the graph looked the same pre-new Hub 3), you can clearly see the dropped packets - Clearly there is something very wrong with my line, please can anyone help!?2Views0likes0CommentsIntermittent broadband for months
My internet has been randomly dropping out for months and is impacting my ability to work from home and enjoy leisure activities (gaming!). I have done many factory resets but I still keep having issues. I have added details of my log below if anyone can please advise what the issue may be?67Views0likes9CommentsA weird one: no online radio
Hi all. I have a really weird issue. Since maybe 2 months ago I am unable to listen to any online radio. Doesn't matter if its an app on my phone or website on my PC or any of my Google devices. It starts playing and after a 1-2 minutes it starts to buffer and stays like that unless I restart the stream/app, then it plays for another 1-2 minutes. Youtube and Spotify work without issues. The only solution I have is to use VPN on my PC but that doesn't help with my Google devices. Does anyone have any suggestions? I'm on 1Gig connection with Hub5 Thanks56Views0likes2CommentsVirgin Hub 5 Ethernet ports not working with CCTV
Hi I recently changed my hub 5 to another hub 5. Previously the Ethernet ports were perfectly fine and cameras cctv were working all good. Now all of a sudden the remote camera viewing has gone offline and Ethernet ports are not flashing behind the router. I have tried diff Ethernet cables and same issue. It’s a hub 5 and hik vision cameras. Please help. Thank you70Views0likes3CommentsMultiple Small Loss of Connections Back to Back
Hi, I've been experiencing generally OK service for years but in the last 12 months have noticed the quality dropping in the form of multiple connection drops that happen throughout the day (seem to happen more frequently on the evening). I have even upgraded from 250M to 500M (at a significant price increase) and no effect. I believe my downstream power dBmV is on the high side after looking at other posts. For information I recorded 11 such drops just within 22:56 and 23:20 on 30th Sept 2025. It seems to happen most prominently with online gaming where packet-loss/connection-loss is much more noticeable, losing connecting whilst streaming tends to get away with it due to read-ahead buffering but we have experienced this using YouTube and Netflix also on separate occasions. I'm kind of stuck with where to go from here, I simply don't have time to sit on a support call for over an hour during the day due to work, only time I get free is after 10pm. My network setup is Virgin router (Hub 4) in modem mode (no other config change) Google Wifi Mesh Network connected via Eth The errors I am recording are coming from both hard wired (Eth to Router to Modem) and over WiFi. Logs in the Google mesh puck report loss of internet connection during these windows. Steps I have taken Checked wired connections on prem to house and internally to router/mesh/devices Factory reset Virgin router & Wifi Mesh Replaced Wifi Mesh with different device Factory reset Virgin router and used as Wifi (removing Google Mesh from network) Upgraded my service from 250M to 500M (no improvement) Will post additional info shortly.94Views0likes7CommentsVirgin media broadband outage GU14
Hello Virgin media has and outage since roughly Monday 22nd Sept in the GU14 area. Thursday 25th we were informed it was fixed. Everysince the fix we the Superhub switches to either flashing green or flashing red and the internet dropping out for most of the day until circa 7pm. Then working flawlessly in until the next morning until it cuts out at 9ish. I can only assume Can I get a bit more information on what is happening in the GU14 area - it seems the outage hasn't been totally resolved and there is work continuing. customer service doesn't really give much info apart from booking a technician and I can't see anything on status updates as it just states "you have a technician booked" Any help is my much appreciated as this issue is really driving us bonkers! Thank you64Views0likes5Comments