Intermittent broadband for months
My internet has been randomly dropping out for months and is impacting my ability to work from home and enjoy leisure activities (gaming!). I have done many factory resets but I still keep having issues. I have added details of my log below if anyone can please advise what the issue may be?A weird one: no online radio
Hi all. I have a really weird issue. Since maybe 2 months ago I am unable to listen to any online radio. Doesn't matter if its an app on my phone or website on my PC or any of my Google devices. It starts playing and after a 1-2 minutes it starts to buffer and stays like that unless I restart the stream/app, then it plays for another 1-2 minutes. Youtube and Spotify work without issues. The only solution I have is to use VPN on my PC but that doesn't help with my Google devices. Does anyone have any suggestions? I'm on 1Gig connection with Hub5 ThanksVirgin Hub 5 Ethernet ports not working with CCTV
Hi I recently changed my hub 5 to another hub 5. Previously the Ethernet ports were perfectly fine and cameras cctv were working all good. Now all of a sudden the remote camera viewing has gone offline and Ethernet ports are not flashing behind the router. I have tried diff Ethernet cables and same issue. It’s a hub 5 and hik vision cameras. Please help. Thank you
Multiple Small Loss of Connections Back to Back
Hi, I've been experiencing generally OK service for years but in the last 12 months have noticed the quality dropping in the form of multiple connection drops that happen throughout the day (seem to happen more frequently on the evening). I have even upgraded from 250M to 500M (at a significant price increase) and no effect. I believe my downstream power dBmV is on the high side after looking at other posts. For information I recorded 11 such drops just within 22:56 and 23:20 on 30th Sept 2025. It seems to happen most prominently with online gaming where packet-loss/connection-loss is much more noticeable, losing connecting whilst streaming tends to get away with it due to read-ahead buffering but we have experienced this using YouTube and Netflix also on separate occasions. I'm kind of stuck with where to go from here, I simply don't have time to sit on a support call for over an hour during the day due to work, only time I get free is after 10pm. My network setup is Virgin router (Hub 4) in modem mode (no other config change) Google Wifi Mesh Network connected via Eth The errors I am recording are coming from both hard wired (Eth to Router to Modem) and over WiFi. Logs in the Google mesh puck report loss of internet connection during these windows. Steps I have taken Checked wired connections on prem to house and internally to router/mesh/devices Factory reset Virgin router & Wifi Mesh Replaced Wifi Mesh with different device Factory reset Virgin router and used as Wifi (removing Google Mesh from network) Upgraded my service from 250M to 500M (no improvement) Will post additional info shortly.Virgin media broadband outage GU14
Hello Virgin media has and outage since roughly Monday 22nd Sept in the GU14 area. Thursday 25th we were informed it was fixed. Everysince the fix we the Superhub switches to either flashing green or flashing red and the internet dropping out for most of the day until circa 7pm. Then working flawlessly in until the next morning until it cuts out at 9ish. I can only assume Can I get a bit more information on what is happening in the GU14 area - it seems the outage hasn't been totally resolved and there is work continuing. customer service doesn't really give much info apart from booking a technician and I can't see anything on status updates as it just states "you have a technician booked" Any help is my much appreciated as this issue is really driving us bonkers! Thank youEscalating a complaint, or...
Escalating a complaint, or even talking to a human being who isn't just selecting from a series of prompts is impossible. I've raised a complaint about an issue which has been present on & off (mostly present) since my contract starting, and every time it's like pulling teeth to try and get any action taken. I raised a complaint over 3 days ago, with nothing other than an acknowledgement email back. The status is still on the first stage when I check the status. I have updated this daily with screenshots showing there's a clear network issue, which has been diagnosed before and confirmed by 6 engineer visits. They confirmed there's no issue between my property and the cabinet and that the issue needs to be escalated above their level. I've been told before, over the phone and by engineers that they're going to escalate my issue Nobody seems to want/to be able to do this. How is this possible for a company this size to have such a terrible issue resolution system? Is anyone here able to help? I'm sure I'm not the only one who's being driven mad by this.
