WiFi cutting out
Hi, We are new to virgin media broadband. But so far I'm really unimpressed and disappointed with the broadband. We have a hub 3. I've done so of the broadband tests on the app and online, which say it's running fine. Yet my son on his tablet and ps5, as well as our mobile phones, every so often lose connection. Also my son says his ps5 is very laggy. We were with Vodafone before for a few years, on a lower speed to this, but we never had any problems. Can anyone please help? Thank you.
Hub 3 hot weather no Internet
Hi, during hot weather(25°+) my hub 3.0 led shows a steady red and the internet goes. It only comes back on when the weather/temp cools down. This consistently happened every hot weather day the last few weeks. I've had my hub 3.0 about a decade now but this is my first time with this issue. Service status for my area always shows as good. I check all connections and reset everytime but it only works for a min then it goes again. The only thing that solves it is waiting for the weather to cool🙁. It's been in the same spot with lots of space around it for years without issue until now.Telephone disabled in new Hub 3
I recently received a replacement Hub 3 for one that was showing a solid red light, but I've just discovered that the phone is not working. History, the red red light appeared on the old Hub 3 about Jan/Feb 2024 and it came with some WiFi issues intermittent loss of signal/slow down in speed/loss of internet. So I brought myself a router and switched the Hub 3 to modem mode. And everything worked. This year my contract was up in May and I finally got around to getting a replacement. The first one to turn up was damaged in transit (There was something loose inside the Hub). The second turned up I plugged it in changed the password and switched to Modem Mode. And then I went away on holiday. Today I go to use the phone and no dial tone. Signed into the Hub settings and it says Telephony (Disabled) Is that because the Hub is in Modem mode, or is there another problem? Thank you for your helpHub 3 and Smart Home devices
To resolve issues with the strength of the signal in my flat, I purchased a TP-Link extender, and everything was fine, as I set its own SSID for smart home devices, primarily the weather station, as the core of my system. Issues started when I got 256 Kbps on a LAN cable to my PC instead of the 133 Mbps I was paying for. The factory restart of the Hub did not help at all, and the technician from VM had to arrive. He asked me to disconnect the TP-Link device, and we saw the speed getting where it should be. I was given two Wi-Fi pods to ensure full speed everywhere. A new set of problems started. My weather station supports only a 2.4 GHz connection. I went to the Hub's settings, changed the SSID for the 2.4 band differently, and connected the station and other smart devices. The VM Connect app on my phone demanded merging bands back, which disconnected my devices. I set only 2.4 from the Hub, but my phone will not connect. The idea was to reconnect devices, allow 5 GHz back and have a happy life. How to sort this out - to have full speed everywhere and only a single SSID for both bands? TIA
