EPH Gateway compatiblity
I have an EPH gateway used for controlling my heating via WiFi, and have used it for 3 years without issue. About 3 months ago it started dropping off the internet and after 3 or 4 visits the engineer suggested I contact EPH who suggested the issue may be something to do with the Virgin Media WiFi ? The did send me another gateway unit just in case, and that has been installed with no improvement. So the question I have is, could the WiFi signal be the problem? I should add that we have no other issues with anything at all connected to the WiFi, and the signal strength seems fine. TIA.Solid redline on my hub3
Hi just out of nowhere my router has stopped working with only a solid red line from what I have read it’s over heating however it doesn’t feel hot to the touch I did however turn it of for 15 mins with no change so i did factory reset still nothing it come back online for 1 min then back to nothing how do I go about swooping it out for a replacement? Cheers phillLatency spikes/dropped packets, at wits end!
Been using my M500 broadband line for a few years now and never had problems with Virgin Media, until two weeks ago. I started getting random latency spikes that's deeply affecting work calls and gaming. Engineer came around on Saturday and says everything is "fine" on my line, even replaced my Hub 3 router with a brand new one - after he left, I continued to monitor and test for a few hours, but sadly same issue persists! I've set up a BQM (I showed the engineer this, but didn't seem phased) Here is my line with the BQM from ThinkBroadband (post the new Hub 3 as the graph looked the same pre-new Hub 3), you can clearly see the dropped packets - Clearly there is something very wrong with my line, please can anyone help!?Hub keeps going off / updating
I’m on a Hub 3.0 and everything was perfectly fine until about 3 or 4 days ago. I upgraded my Virgin Media plan from M350 to M500 since I was on a rolling contract, and ever since the change the hub keeps shutting itself off and then rebooting. It’s already happened four or five times while I’ve been home, and my family said it’s also happened a couple of times when I wasn’t around. Each dropout takes a good ten to fifteen minutes before the connection comes back, sometimes longer. At first I assumed it was the hub being updated for the new plan, but this has been going on for days now. When upgrading I believe I was informed the new plan would start from 11th December. As we speak, the connection was lost 10-15 mins ago and I'm using my mobile hotspot to drop this message. Can someone from VM check what’s going on their end?
Hub 3 Continuous Red - Being told changing stories
My Hub 3 light has been red for several weeks now. I have done all the things to do online. Full Reset. Checking Cables. Turning off and on - all with no change Tried contacting via chat and was told there was nothing to worry about and probably just doing a firmware update (!?). Next time was told its just the LED's age ?? Internet does drop on occasion. More so between Wi-fi and my TV box. Happens constantly meaning catch up or streaming is unavailable. Anyone else having same issues.Constant red light on Hub
The red light on my hub stays red all the time despite switching off. I still have working WiFi and Virgin TV. I have factory reset the hub, checked cables etc. and hub temperature but still red. I’ve read a few other threads and people are suggesting I need a replacement? Thanks
