WiFi Pod Not Connecting to Hub
I have recently received the black WiFi pod to improve our WiFi in parts of the house. I have followed the instructions for installation (through the box instructions, and the instructions through VM Connect App), and tried the pod in multiple locations. The latest location I tried is about 10 feet from the main router (Hub 3) with a direct line of sight and still not connecting after 24 hours. Any recommendations on how I might resolve this, or raise this with Virgin? There's seems to be no contact for support through their app. Thanks!Are power levels on upstream low?
Hi, I have a Virgin Hub 3 and I have experienced a couple of disconnections over the weekend. I believe I have a FTTC and then Coaxial from the cabinet to my property. I had a similar problem back in June where a moderator of this forum kindly arranged an engineer to visit and they stabilised my connection. The engineer replaced some component in my terminal box but did comment there was other components which appeared old and may need replacing in the future. Anyway, I just wanted to post my stats and have a sense check from someone more knowledgeable than myself to tell me if my hub stats are an early indication of any problems. Here are my upstream figures (the Power signals were consistently about 42dBmV a month ago. The figures below are consistent and have been like this over the last 48 hours although sometimes channel 3 modulation says "32 qam" rather than the 64 it says now): Upstream bonded channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 1 30100000 30 5120 64 qam 12 2 23600000 28.5 5120 64 qam 13 3 36600000 30 5120 64 qam 11 4 43100000 30 5120 64 qam 10 5 49599996 31.5 5120 64 qam 9 Upstream bonded channels Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 1 ATDMA 0 0 0 0 2 ATDMA 0 0 0 0 3 ATDMA 0 0 0 0 4 ATDMA 0 0 0 0 5 ATDMA 0 0 0 0 Here are my downstream figures, although I think these are fine: Downstream bonded channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 331000000 2.2 38 256 qam 25 2 139000000 6.4 38 256 qam 1 3 147000000 5.8 38 256 qam 2 4 155000000 5.6 40 256 qam 3 5 163000000 5.4 38 256 qam 4 6 171000000 5.3 38 256 qam 5 7 179000000 5.1 38 256 qam 6 8 187000000 5 38 256 qam 7 9 195000000 4.9 40 256 qam 8 10 203000000 4.5 38 256 qam 9 11 211000000 4.5 38 256 qam 10 12 219000000 4.3 40 256 qam 11 13 227000000 3.7 38 256 qam 12 14 235000000 3.7 38 256 qam 13 15 307000000 1.9 38 256 qam 22 16 315000000 2.4 38 256 qam 23 17 323000000 2.5 38 256 qam 24 18 339000000 1.5 38 256 qam 26 19 347000000 0.7 38 256 qam 27 20 355000000 0.7 38 256 qam 28 21 363000000 1.2 38 256 qam 29 22 371000000 1.2 38 256 qam 30 23 379000000 1.2 38 256 qam 31 24 387000000 0.5 38 256 qam 32 Downstream bonded channels Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 38.9 10 0 2 Locked 38.9 2 0 3 Locked 38.9 11 0 4 Locked 40.3 9 0 5 Locked 38.9 11 0 6 Locked 38.9 8 0 7 Locked 38.6 9 0 8 Locked 38.6 5 0 9 Locked 40.9 6 0 10 Locked 38.6 14 0 11 Locked 38.9 8 0 12 Locked 40.3 9 0 13 Locked 38.9 8 0 14 Locked 38.9 7 0 15 Locked 38.6 4 0 16 Locked 38.9 12 0 17 Locked 38.6 11 0 18 Locked 38.9 8 0 19 Locked 38.6 6 0 20 Locked 38.9 6 0 21 Locked 38.9 8 0 22 Locked 38.6 7 0 23 Locked 38.9 19 0 24 Locked 38.6 7 0 TL;DR = Do my upstream power signals look dangrously low and are they degraded enough to warrant an engineer to come out?
Red light on hub three
Hello there, I wonder if anyone can help. I have a three router and I am continually having to turn the power off and allow it to cool down. It has a red light on constantly. I have performed all the instructions that I have come across in previous post and had a chat with one of the virgin representatives. This is included doing a hard reset and a pinhole push for 30 seconds. I find this sometimes resolves the problem for a number of days and then it repeats the same issue and the Wi-Fi drops. The router is well ventilated and vertical but has a constant red light on it is not particularly hot to touch. Any advice or direct message from virgin media representative would be greatly appreciated. Looking on previous posts of the same manner it seems the hub may be faulty and require replacement. Many thanksNo internet connection
Have just reconnected my WiFi hub 3.0 with new cables after a property move and it is showing as having no internet connection. After checking service status it is saying that it isn’t installed. White light is on at the bottom but WiFi and arrows lights are not on. Cannot get through to anyone on the phone at this moment.TV losing connection since upgrading to 360 service
So I accepted the upgrade of my TV service too the 360 box. Since then wherever I try to watch streaming TV services, the WiFi connection drops out wherever the adverts come on! I'm thinking the issue is the router that can't cope.. The WiFi signal around the house is good(I have Tenda mesh system) Also the TV confirmed that it's connected to the WiFi but the connection drops out intermittently. I have also noticed VPN drops out when I'm working from home. Can someone check my router? I have the super hub 3 i think it's called.i also have 500mb service and only help 100 mb died downstairs....(But that's not the problem) Can't someone help... Do I need a newer router with the 360 TV service?Virgin Media Area Outage loop - N11 London
I’m at my wits’ end with Virgin Media. For over two months (since 31st May 2025), my broadband has been cutting out regularly. Every time I call or try to book an engineer, I get the same answer: They give a repair date, then either “fix” it for a day or two before the same fault pops up again — sometimes under a new fault ID — and the loop starts over. I went through my text alerts from Virgin and found a ridiculous chain of fault updates. Here’s the pattern just for this summer (those are only the alerts one, there were more in between those): 31 May – 12 June: Fault F011810225 — multiple repair date pushes, “engineer on the way,” “engineer on site,” then “issue fixed.” 24–25 June: Fault F011877105 — same story, marked as fixed. 21 July-25 July: Fault F011910493 . 25 July-31 July: Still issues and an operator ordered a replacement modem which did not solve the problem 3 August: Booked an engineer to fix this issue but this got cancelled for the area fault updated status 3–15 August: Fault F011937562 — constant shifting repair dates (5th, 6th, 8th, 13th, 15th), marked fixed… 15 August (Ongoing): The status has been (Fix( reset but there is intermitting issue when I check the website and I am sure it will re-loop Each “fix” lasts a couple of days at most before it’s back to square one. I’ve even had a technician appointment booked, then cancelled because it was supposedly “a network issue.” This has been going on for over 10 weeks now. I can’t get a proper engineer visit to my property. The “area fault” excuse keeps resetting the clock. Compensation is unclear unless I push for it. I cannot terminate the contract without paying for the exit fee Has anyone else had Virgin keep re-flagging the same problem as “new” to avoid escalation? How did you get them to actually fix the infrastructure, or at least give you consistent service? I’m considering filing a formal complaint and escalating to CISAS, but wanted to see if others have broken out of this loop before.Red light on hub reported and VM cancel technician
I have read elsewhere on this forum that red lights on hub 3 should not be ignored. I have had a solid red light for several weeks now. During this time I have checked the cables mulitple times, done multiple power cycles and two pinhole resets... still solid red. I explained this to a chat bot, then to person on the vm chat support, who eventually booked a technician visit for tomorrow. Then this morning i get an email and text saying the visit has been cancelled because the issue as been fixed. Email explains that they know it is fixed because they have been monitoring my account usage. Well... at no point did i say that i had no internet... so the fact i am using it does not mean my issue is fixed. And the light is still red. Others on here have said the solution is normally a replacement hub. Any advice on how to get this?