No Modem Mode on Fibre Hub 5
Hardware version 1.2.1b Software version 5.7.5-2402.3 Has there been any update on this, or a beta group for a new firmware update to re-enable this feature? I do not mind testing and giving feedback. It is a real pain as none of the traffic I would like to send it getting out..Virgin Hub 5 Ethernet ports not working with CCTV
Hi I recently changed my hub 5 to another hub 5. Previously the Ethernet ports were perfectly fine and cameras cctv were working all good. Now all of a sudden the remote camera viewing has gone offline and Ethernet ports are not flashing behind the router. I have tried diff Ethernet cables and same issue. It’s a hub 5 and hik vision cameras. Please help. Thank youVan connect can’t find hub5
We were suffering a slow connection. Today an engineer came out. Replaced the hub3 for a hub 5 and installed 2 Wi-Fi pods. Since then it’s worse. vm connect cannot find the hub. not sure if the pods are working. Connection is dodgy through the house, have to keep deleting Wi-Fi and rejoining. Near one of the pods it’s particularly unreliable. Was hoping to access vm connect to see what’s connecting and what isn’t. anybody advise? Think getting VM connect working first might help then I can run tests around the house to check pods working etc.Internet keeps dropping off for a minute or so
Hello! My internet keeps dropping off throughout the day for a minute or so, both wired and wireless. Tried support and got nowhere. The issue only appeared or started occurring after I upgraded my internet package and got the superhub 5. Support noted that i have had 72 disconnects in the month of june but have been unable to resolve my very frustrating issue. Here are the info from the network log on my router. Mod Edit: Personal information removed 03-07-2025 16:57:54 notice 03-07-2025 16:54:06 notice 03-07-2025 09:12:35 error 03-07-2025 02:37:41 critical 02-07-2025 21:00:50 notice 02-07-2025 20:58:34 notice 02-07-2025 20:27:10 notice 02-07-2025 20:20:27 notice 02-07-2025 19:31:58 notice 02-07-2025 19:29:09 notice 02-07-2025 19:19:49 notice 02-07-2025 19:11:39 notice 02-07-2025 19:09:32 notice 02-07-2025 19:08:21 notice 02-07-2025 19:06:22 notice 02-07-2025 19:01:56 notice 02-07-2025 19:01:18 notice 02-07-2025 19:00:48 notice 02-07-2025 18:58:01 notice 02-07-2025 18:40:15 notice 02-07-2025 18:04:36 notice 02-07-2025 18:03:21 notice 02-07-2025 18:01:14 notice 02-07-2025 18:00:19 notice 02-07-2025 04:48:28 notice 02-07-2025 04:44:36 notice 02-07-2025 04:43:27 notice 02-07-2025 04:41:39 notice 02-07-2025 04:38:32 notice 02-07-2025 04:34:29 notice 02-07-2025 04:24:26 notice 02-07-2025 04:12:03 notice any other information needed please let me know and hopefully i can get my internet working properly again. Thanks!Green flashing light. No internet. Hub 5
I had a network outage in the area so registered for updates. I was notified they were fixed so came home and restarted my router. It was flashing green for ages and not connecting, so I restarted. I called up virgin and they went through troubleshooting. No help. So now I’m waiting days for a technician! And days of work wasted. Can someone give me hope? Should I leave it? Or switch it off for a while? Green flashing is an update, but it’s been doing it for hours. Can it not connect to the internet and download/ update?Hub 5 connection dropping?
Hey. I'm using a Hub 5 on a Gig1 connection, and have a weird issue. My connection will drop without warning, yet the status light on my hub will remain solid white. My phone (attached to the hub) will have a dialing tone yet I cannot successfully dial out or receive calls. I am able to address the hub's web interface and its network status reads "connected" etc. Occasionally it will come back on its own after a matter of hours, but usually I have to reboot or power-cycle the hub to get it to reconnect, after which it will work fine for a few hours. Rinse and repeat. Here's hoping someone can help shed some light on this most peculiar occurrence.Faulty pod
I have recently had VM fibre broadband installed with a Hub5x and two pods. Both pods worked fine for a time, but one of them now refuses to connect to the Hub. I have moved this pod to several locations, including in the same room as the Hub. When I restart the pod it goes through the start-up sequence (judging by the lights), but it get stuck on the pulsing white light. The VM Connect app shows both pods, but tells me the faulty one is offline ("We couldn't find your WiFi Pod") The Pod is plugged in and I have positioned it in a place where it should see the Hub. I'd be grateful for any advice as to next steps.
