First wifi pod has not given my house full coverage (Gig1 package)
I have just moved into a new house which has struggled for connection throughout the house. We had a wifi pod delivered which has partially improved the issue but there are still areas of the house with little to no connection. I did the wifi speed tests on the Connect App but don't have the option to order additional pods. I read we need to have had the first pod for a certain amount of time for this option? Considering there are still areas of the house with zero connection I think this matter is fairly urgent but I can't seem to find any urgent remedies. I was told that this package (Gig1) means I am eligible for more pods so I don't know why their is no option to order them. Very disappointed with the VM experience so far, starting to wish I considered BT.
Anyone on Gig1 Fibre still on DOCSIS 3.0 with a Hub 5?
Hey everyone, I’m on the Volt Gig1 Fibre package and using a Hub 5, which I thought would be running on DOCSIS 3.1 by default. But when I check my modem status, it looks like the downstream is still locked on SC-QAM, which I believe means it’s using DOCSIS 3.0 instead of 3.1. Just curious — is anyone else on Gig1 seeing the same thing? Or is your Hub 5 actually bonding to DOCSIS 3.1 (OFDM)? If you’ve managed to get 3.1 working properly, did you have to contact Virgin to push an update or reprovision your connection? Or did it just switch over automatically for you? Appreciate any insights. I’m just trying to make sure I’m getting the most out of the package and hardware. 😊 Thanks in advance!Can I simply upgrade to 1g while on M500
I should have gone with Gig1 when I signed up, but I couldn’t justify the extra fiver at the time. Now I see the speed on M500 is fine—would upgrading to 900Mb be worth the extra £5? I don’t want to get an O2 SIM, as I have bad debt with them and probably wouldn’t pass their credit check anyway. So, I was planning to just pay the extra £5 for the 2-year contract, then try to get a deal or leave Virgin. My activation date was only yesterday. If I run into financial difficulties, can I downgrade during the contract? They seem to allow upgrades easily, but I haven’t seen much info about downgrading.Can somebody check my BQM with Gig1
Hello, Would any of you experts like to check my BQM, please. I've been experiencing a fair bit of slow streaming and lag and the connection just generally feels a little sluggish. For the most part my house is hard wired with 2.5Gb ethernet but obviously not every device supports that. Recently my neighbour has had VM installed and they have tapped off our external brown plastic box, I questioned them and they said it would be temporary and somebody else would come to install another line but this has not happened. Well, to the best of my knowledge anyway. https://www.thinkbroadband.com/broadband/monitoring/quality/share/fc9fbfedde634eb01e057d7969f183729c300fe9 I can share logs from my hub but I'm not sure what is required.Upgrading a brand new line that was on a deal?
Last week my fibre line was fully installed and now up and running - it took about a month to actually get the install process all complete due to Xmas and new year. The contract was a gig1 deal, where you are not charged for the first 3 months. happy with the install service but with 2 people working from home and significant need for downloads, we wanted to upgrade from gig1 to gig2 to future proof too. This doesn’t seem like an option though - I’m unable to upgrade on the app or online, and I tried chat and I tried phoning. No one can do an upgrade to the current gig2 deals. it seems silly because technically I’m in the 14 day cool off period, so, theoretically I could cancel my contract and start a new one on gig2 - but that would mean waiting times and more hassle for virgin and myself. I’m effectively offering to lock myself into a new contract and pay more money on the gig2 deal but nobody seems able to help. Is this a limitation on new accounts or just a frustrating request that isn’t catered for?
Upgraded speed online, received 2x pre-contracts but no further updates
Hi, I wonder if somebody could help please? I keep looping around the live chat and feel a bit fobbed off when I do get to somebody. I upgraded online to the gig1 package that says new equipment & new contract 2 days ago now. I immediately received 2 emails, with 2 different pre contracts and numbers showing the new pricing but start date on both is TBC. It also states I have 14 days from receipt of the document to cancel if unhappy. Yesterday, I queried any updates/delivery dates for new equipment and conveniently, live chat told me an order confirmation with estimated start & delivery date takes 14 days to come through, but that my cooling off period hasn't started. Is that right? There's no change on my virgin media account and the virgin app has been failing constantly for the last week. There's also no open / outstanding orders or appointments on my account. Just don't want to find 2 increased direct debit payments taken and tied in to another full term contract with no upgrade and arguing over the cooling off terms. Thank youLonger coax cable
Hello, I’ve had Gig1 wifi for some time now and have been meaning to enquire about getting a coax cable extension to have the router moved to a more suitable place in the home. I am unable to make phone calls due to the hours I work, is there a live chat I can use to request an extension cable or do virgin employees respond on here? Any help is appreciated!