Upgraded speed online, received 2x pre-contracts but no further updates
Hi, I wonder if somebody could help please? I keep looping around the live chat and feel a bit fobbed off when I do get to somebody.
I upgraded online to the gig1 package that says new equipment & new contract 2 days ago now. I immediately received 2 emails, with 2 different pre contracts and numbers showing the new pricing but start date on both is TBC. It also states I have 14 days from receipt of the document to cancel if unhappy.
Yesterday, I queried any updates/delivery dates for new equipment and conveniently, live chat told me an order confirmation with estimated start & delivery date takes 14 days to come through, but that my cooling off period hasn't started. Is that right? There's no change on my virgin media account and the virgin app has been failing constantly for the last week. There's also no open / outstanding orders or appointments on my account.
Just don't want to find 2 increased direct debit payments taken and tied in to another full term contract with no upgrade and arguing over the cooling off terms.
Thank you