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djmagnifique's avatar
djmagnifique
On our wavelength
8 months ago
Solved

Pre Contract Documents

Hi, I've recently had an email from Virgin offering me a new deal for my services. I clicked on it to see what the price was that was being offered but didn't click accept as the details of the services on the new deal didn't match my current package. I have now received some 'Pre Contract Documents' that look a lot like I have accepted the deal.  Does this mean I have entered into a new contract or not as I hadn't intended to?

Cheers.

  • Alex_RM's avatar
    Alex_RM
    8 months ago

    Hi djmagnifique,

    If you don't "accept" the pre- contract agreement no changes would be made.

    Alex_Rm

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  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    8 months ago

    Hey djmagnifique, thank you for reaching out and I am sorry to hear this.

    I have taken a look and I can see you've spoke to this team since this post, did they manage to help at all?

    • djmagnifique's avatar
      djmagnifique
      On our wavelength
      8 months ago

      HI, I have not spoken to the team since my original post.  I did speak to them before posting as my contract is expiring in a several weeks to see what offers were available (this should be visible in the notes as the advisor said it would be noted).  It is not related to my query about the Pre Contract Documents which I received via email on 26/08/24 however didn't notice the email until recently.

      I hope this information is helpful.

      • Alex_RM's avatar
        Alex_RM
        Icon for Forum Team rankForum Team
        8 months ago

        Hi djmagnifique,

        If you don't "accept" the pre- contract agreement no changes would be made.

        Alex_Rm

  • nellreg's avatar
    nellreg
    Joining in
    3 months ago

    I am in the process of leaving and Virgin Media have been informed. Today, I received some legal looking pre contract documents. I've looked at them but that's all. I am concerned that I'm being pulled into a contract I don't want and didn't ask for. Why have I been sent these when Virgin Media know I'm leaving and is it ok to just ignore them?

    Nellreg

    • Vikki_M's avatar
      Vikki_M
      Icon for Forum Team rankForum Team
      3 months ago

      Hi nellreg,

      Thanks for your post and welcome to our community.

      I'm sorry to hear you're leaving us.

      It sounds like a contract with us may have been discussed around the same time you've arranged the switch.

      I'd be happy to look into this further for you to see what's happened. 

      I'll send you a private message now. 

      Please look out for the envelope in the top right of the page and pop back to me when you can.