Intermittent Signal In Area - High Ping and Jitter issues for over a month and a half.
Title says it all. I've been experiencing high ping and jitter issues with my broadband since the backend of August and have had numerous engineer visits that have not resolved the issue whatsoever. I've had a new Hub, I've had a Booster added to the house to help improve signal etc. Nothing has changed. Bearing in mind, I've been with Virgin since April and up until the end of August, everything was working perfectly fine with no issues. When I check the status in the area, it just says intermittent signal, but it's said this for the past two months. I'm at my wits end, cause I'm effectively paying for a service that doesn't work and I'm seriously thinking of just stopping the contract and switching provider. Would appreciate some help to save me the hassle of switching over!Ethernet dropping out constantly, HUB5
Hi, i’m having an issue with ethernet connection dropping out randomly for a few seconds (Hub 5), i have tested different Ethernet cables and also tested on 4 other devices and tried all of the different ethernet ports on the back of the router, all have the same issue with it cutting out for a few seconds then going back online happens 10-15 times per hour, WIFI is completely fine and has no drop outs, we recently had an engineer out who replaced our Hub 5 for a new one but still has the same issue with ethernet dropping out. This is the only error which pops up on the router logs when the ethernet drop out occurs; GUI Login Status - Login Success from LAN interface GUI Login Status - Login Success from LAN interface GUI Login Status - Login Success from LAN interface GUI Login Status - Login Fail from LAN interfaceMy Internet is disconnecting intermittently even with ethernet cable
I have tried the following fixes: 1. Factory reset the router 2. Bought an ethernet cable to directly plugged my PC to rule out WIFI being the problem. I checked the network log, and every day I have reports of the following nature that seem to correlate with the disconnections (see table 1 below). Can anyone tell me what I must do? I recently spoke with Virgin on the phone and they were telling me its possibly because I'm on the m125 package and I could be 'using too much internet', but its disconnecting when the internet is not even been used. Additionally, I've had virgin for over a year and this disconnecting issue only started this past month. It's unbearable as my partner works from home and it can drop out every 10 mins sometimes. table 1 (Router Status - Network Log) Router status 22/01/2025 19:56:52 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 22/01/2025 19:55:38 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 22/01/2025 19:43:37 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 22/01/2025 19:43:37 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 22/01/2025 19:43:16 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 22/01/2025 19:41:47 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 22/01/2025 19:22:27 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 22/01/2025 19:22:4 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 22/01/2025 19:18:57 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 22/01/2025 19:18:38 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 22/01/2025 19:09:33 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 22/01/2025 19:08:27 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 22/01/2025 19:02:7 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 22/01/2025 19:00:15 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 22/01/2025 18:57:34 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 22/01/2025 18:57:34 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 22/01/2025 18:36:30 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 22/01/2025 18:36:30 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 22/01/2025 18:21:28 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 22/01/2025 18:21:0 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;Ethernet to outbuilding
Hello - I have an outbuilding 40m down the garden, I have had an armoured cat6 cable laid between the main house and the outbuilding. Please can someone help me to undertsand whether I can just buy a a small hub/switch for the outbuilding and plug the ethernet cable into this and the other end just plugs into my Virgin Media router? Someone told me I need a PoE switch, but I don't want to run and PoE devices, just hardwire my smart TV in the outbuilding and put an Wireless Access Point so I can use my mobile. Can you also recommend any make/model please. Thanks!Unknown Ethernet IPhone device connected
Hello, I have just had the hub 5 installed and added all of my devices one by one and listing all MAC addresses as they are added. All iOS and Android devices have private WiFi address switched off. I had a Quick Look into the admin panel last night and have seen a random iPhone device has connected by Ethernet. I have done a general google search of the MAC address and it comes back as possibly randomized. Would a randomized MAC address mess with things and confuse the system into thinking it is connected via Ethernet?. Also how can I remove this device from my network either via the admin panel or through the app? just to add I don’t have any devices connected with Ethernet. Thank YouWi-fi but no wired connection
Had a Hub 3.0 for a couple of years and it was working perfectly. Recently, the wired connections no longer work, but wi-fi does. Tried the long press reset for 90 seconds, and it connects through wired for a few seconds during the end of the start up phase, then disconnects again. Any suggestions appreciated!Virgin Media Frequent Ethernet Dropouts
Hello, I've been trying to solve an issue with ethernet dropouts at my home office, which is built at the end of my garden, for several months. I work in film/broadcast and frequently upload large files, so I usually leave my PC on overnight to get things backed up. It becomes a problem when the internet drops a few times a day or at night. Let me quickly go through the technical setup: Home - Hub 4 Router Office - TP-Link SG605E (Ethernet Hub) connected to my PC, PS5, Tapo CCTV Hub and TP-Link RE450 (working as an access point to create WiFi) I currently have one 50m Outdoor Cat6 Ethernet Cable from Hub 4 directly to the TP-Link SG605E ethernet hub. I am using an internet connection app that monitors when it's offline and how long it drops out. Generally, it goes off for about 3-5 minutes, then returns online. Previously, I had everything connected to an external ethernet hub box, which allowed me to use an ethernet cable inside the house as well. I thought this was the issue; however, it still happens with one cable only. The problem is that I'm not sure if it's Virgin updating the router in the middle of the night, so it's really hard to diagnose the issue. Does anyone else have any similar issues?Hub 3 not providing service paid for.
WiFi: House of 6 all complained to me (bill payer) that WiFi does not work. Fully recreated issue on my computer/laptop/phone. WiFi will either not work at all ei no connection or will connect and then not be able to take you to web. ethernet: Go to plug my computer or laptop into hub 3. Comes up with unidentified network. Proceeds to not work. Even when ssid comes up computer is not connected to internet. No issue on previous Ethernet connection held by either device. I would personally like a technician out as have had similar issues with previous virgin wifi. I want someone with more experience to assist in making my virgin internet better please. many thanks Aidan FPhantom Ethernet Connection
Bit of a head scratcher here. I've been trying to port-forward for my desktop's minecraft server via its ethernet connection, but while I've managed to set up DHCP for my computer & port forward to it, the (3.0) hub continually insists that there are no devices connected via ethernet... Given that I can turn off my computer's wifi connection and still access the internet via the ethernet adapter, and ipconfig reports I'm happily bound to 192.168.0.112 (as I defined in DHCP settings) I'm somewhat stumped. Ordinarily this would be a minor curiosity and little more since I am -in fact- still connected to the net, but people connecting to the minecraft server via the external ip seem to have massively strangled connections. They can find the server and connect, but then experience phenomena demonstrative of an unworkably sketchy connection (connection time-outs, infinite loading). Are these things connected? Is there some setting I've missed somewhere that might be choking my connections? I've got firewall rules set inbound & outbound for both TCP & UDP on the relevant port... So what's going on? Why does my ethernet connection seem intent on pretending it doesn't exist?
