Forum Discussion

SROYST's avatar
SROYST
Just joined
4 days ago

Intermittent Signal In Area - High Ping and Jitter issues for over a month and a half.

Title says it all. 

I've been experiencing high ping and jitter issues with my broadband since the backend of August and have had numerous engineer visits that have not resolved the issue whatsoever. I've had a new Hub, I've had a Booster added to the house to help improve signal etc. Nothing has changed. Bearing in mind, I've been with Virgin since April and up until the end of August, everything was working perfectly fine with no issues.

When I check the status in the area, it just says intermittent signal, but it's said this for the past two months.

I'm at my wits end, cause I'm effectively paying for a service that doesn't work and I'm seriously thinking of just stopping the contract and switching provider. 

Would appreciate some help to save me the hassle of switching over!

Broadband
Connection
Ethernet
Hub5
WIFI

5 Replies

  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    8 hours ago

    Hello SROYST.

    Thanks for your post and welcome to our Community.

    Sorry to hear about the issues you've had over the last month and a half.

    Would you be able to factory reset your Hub? You just need to look for the button on the base. Keep that pressed in for at least 20 seconds.

    Then see how you get on over the next few days.

    Gareth_L

     

  • Client62's avatar
    Client62
    Alessandro Volta
    4 hours ago

    Use of Wi-Fi especially with any kind of VM Pod aka a Wireless Repeater,
    will considerable exasperate the Speed loss, Latency,  Jitter and Packet loss.  

    You do not say what you are doing, but if you are a business user struggling with the poor quality of MS Team calls or you are a Gamester seeing patchy service ditch the use of Wi-Fi and get some network cables.

    • Client62's avatar
      Client62
      Alessandro Volta
      4 hours ago

      A BQM monitor does not reveal anything about the issues created by the use of Wi-Fi and a a potentially badly positioned VM Pod.