Forum Discussion

Prizlers's avatar
Prizlers
Joining in
4 months ago

Virgin Media Frequent Ethernet Dropouts

Hello,

I've been trying to solve an issue with ethernet dropouts at my home office, which is built at the end of my garden, for several months. I work in film/broadcast and frequently upload large files, so I usually leave my PC on overnight to get things backed up. It becomes a problem when the internet drops a few times a day or at night.

Let me quickly go through the technical setup:

Home - Hub 4 Router
Office - TP-Link SG605E (Ethernet Hub) connected to my PC, PS5, Tapo CCTV Hub and TP-Link RE450 (working as an access point to create WiFi)

I currently have one 50m Outdoor Cat6 Ethernet Cable from Hub 4 directly to the TP-Link SG605E ethernet hub. I am using an internet connection app that monitors when it's offline and how long it drops out. Generally, it goes off for about 3-5 minutes, then returns online.

Previously, I had everything connected to an external ethernet hub box, which allowed me to use an ethernet cable inside the house as well. I thought this was the issue; however, it still happens with one cable only.

The problem is that I'm not sure if it's Virgin updating the router in the middle of the night, so it's really hard to diagnose the issue.

Does anyone else have any similar issues?


Drops
Ethernet
  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    4 months ago

    You need to setup a BQM to monitor your incoming circuit,  www.thinkbroadband.com/ping

    Once this is up and running it will show if it’s the VM connection dropping or something else. 

  • legacy1's avatar
    legacy1
    Alessandro Volta
    4 months ago

    You need to look at getting your own router with 1Gb ports and put hub in modem mode

  • Prizlers's avatar
    Prizlers
    Joining in
    4 months ago

    Hi all, 

    So after months of contact Virgin about this issue, they finally sent out an engineer who actually just replaced the router from a Hub 4 to the new Hub 5 and this solved the issues which includes a 2.5Gb port.