High Jitter & Packet Loss to Riot Servers
Hi, I’ve been experiencing “network problem” errors in Valorant despite stable ping and high speeds. I ran PingPlotter to Riot’s EU server (IP: 104.160.141.3) and noticed: 0% loss/jitter inside home network 100% loss and high jitter begins at hop 3 Speed tests show unstable throughput and ~23ms jitter This seems like a routing issue on Virgin’s side. Can this be escalated or checked? Happy to share logs or screenshots. Thanks!Extremely High Uncorrectable Errors – Major Connection Instability
Hi, We’ve been experiencing constant internet downtime and instability recently. After checking the status page on our Virgin Media Hub 5, I noticed extremely high uncorrectable errors on the DOCSIS 3.1 downstream channel, along with a low PLC power level that may be contributing to the issue. Here are the key stats: Router: Virgin Media Hub 5 Channel ID: 159 (OFDM) Locked Status: Locked RxMER: 36 dB PLC Power: -9.2 dBmV Corrected Errors: 721,981,898 Uncorrectable Errors: 113,766,705 The error count continues rising even after rebooting the router. We’ve already checked all cables and splitters inside the house—they’re properly connected and in good condition. Despite this, we’re seeing frequent disconnections, lag, and loss of service. Could someone from the team please investigate this? It feels like there might be a signal issue either at the street cabinet or on the line coming into the property. Happy to provide further data if needed. Thanks in advance, KellyCan't join VM as address doesn't appear
Tldr: just moved into a house and I can't get VM as the address doesn't appear online & when calling they also said there is no service to that property. Every other house on the street has VM and upon moving in...there's a VM point on the house... Welcome any advice. ThanksComplete Failure in Service
Hello, I am writing regarding the wifi at my house. We recently upgraded our broadband plan 3 or so weeks ago to the highest we can Gig1 service with a new hub 5 and it has been an abhorrent experience. For 3 weeks consistently there have been drops and disconnections from the internet. Too many times I have called regarding this. The internet went down about 5 times within an hour timeframe last Saturday and upon calling virgin to resolve this, your representative scheduled a technician to come today and I quote from the mouth of your representative “GUARANTEED” that our wifi problem would be solved. Not only was that a blatant lie, the wifi is now completely not connected to the internet, it is no longer intermittent on and off, it is completely off. Technicians have come twice to check connections install new routers and said everything should be fine but that is not the case. In addition, the house landline is no longer able to make calls and certain channels on the tv no longer show. NOT ONLY THAT, but I work from home! I have lost an entire day of work today due to virgin media’s poor service and I now must deal with the consequences with my superiors. The longer our virgin wifi is down the more my job is at risk! It is not just my livelihood that depends on good wifi, but my grandparents, who are both OVER 90 YEARS OLD and require reliable and fast wifi and service for communication in the event of a medical emergency, which is now at risk. What happens if there is a serious medical emergency in this heat and no one can call an emergency contact or an ambulance and it's too late? Shall I send virgin the funeral bill at that point? I demand a resolution to this immediately as we are paying the most and receiving less than the bare minimum. Should this matter not be resolved we will have no choice but to escalate this matter. I expect a response with hasteMoving address flashing green light....
Hi, the experience of moving house is hard enough as it is and then you have to spend a whole day trying to get everything working to which you are constantly being told by a robot that your account number is wrong and then that they can't text your number for pointless reasoning this is ridiculous... I have moved house i followed the instructions on the moving house booklet front virgin media and it's not working I have a flashing green light at the bottom... I have tried everything suggested and when trying to call apparently my account number is wrong and it won't proceed half the time when it does they say they can't message me and hang up.... when trying to do the connection stuff that is on the website it does it for the previous address....Intermittent signal in your area.
I've had the whole day with no Internet as for some reason when I tried to do a status check I get a message saying intermittent signal in my area. There are no ongoing works in my area according to virgin website and my hub seems to be OK, as in there's no abnormal lights or signals showing. All my devices are connected to the hub however all of them say they don't have Internet access. I have tried tirelessly to get into a live chat but for some reason virgin make it near impossible to actually access this feature as it's nowhere to be found on their website which is why I've had to come here. I'm not waiting 24 hours for a possibility of my Internet returning like virgin are suggesting, I'd like access to the service I'm paying for. I'd understand if this work a planned works but as far as I'm aware it isn't.Address not Listed in availability checker
I am moving into a flat, where I'd like to get Virgin Media Broadband. The landlord / Owner of the block of flats has ensured me the building and all flats are connected to the Virgin Media network. However the address doesn't come up when I try enter in my details to get broadband. The building is listed on all competitor's website, so it's not a problem with the building address via the mail network or anything. It seems to only be a problem on virgin medias website.3 Months since road dug up
Been 3 months since Virgin (Nexfibre) dug up along our road and installed Access Points infront of each house but still lacking and availability. Yesterday had spoken to chat and had the most confusing chat imaginable from saying it available to available soon.(see picture attached). Id like to find out actual information, currently have Openreach expanding to neighboring roads and beginning part of our street and see when they done it live within 2-3 weeks after digging up. Majority of neighbors spoken to are eager for Fibre but at this rate of how Virgin are going most likely they lose out on street to Openreach.
