Poor signal Hub3
Firstly I am not the best with technology and understand jargon and to be honest have little patience so jargon for dummies please. We have HUB 3, modern way of living everything is done via apps , on your phone and wireless, there is no getting away from it. we are on M250 broadband. Have virgin for landline and broadband .got TV but basic as it was cheaper , yeah go figure but don’t use it as we have SKY TV. RING doorbell, HIVE and the smart TV frequently goes down with loss of signal/poor connectivity/weak signal. i know they say don’t have routers next to TVs or phone etc but come on, no one’s is running a wire for their hub to sit in the middle of a room away from these things. So yes TV on console unit, router under 1.5feet away on shelf sitting next to virgin box, sky box and telephone. House has an extension and in it those RCB steel joist things, so I have had to use or try and use an extender upstairs in hall, and for boys Xbox’s I had to get a power line that’s router to socket behind and then they have the other side in the rooms from Socket. i didn’t think we had that many things , I’d say we have 4 phones, 2 Xboxes and 3 laptops…however the app says we have 21 items connected. So you forget you have fire sticks, alexa’s, smart lights Alex operates in boys rooms, ring doorbell bell , cameras and chime, hive thing and thermostat for boiler the TVs themselves, so yeah there is a lot using WiFi. so I wondered about upgrading to the m500, on app our current package ends apr 26. I didn’t know was this increase till end of package or is it going to be another 18months and does that mean the current price changes and more than doubles in April as not paying that but the advisor on chat couldn’t answer that, could offer me the m500 at £72 a month, eh mate I click on the app for £7.85 a month so £42 why would I pay £72..they were sorry to hear that! anyway digressed, weak signal does anyone know as the advisor couldn’t confirm , would moving to m500 make the signal strength any better to stop things disconnecting ? If It does help and i do move to pay the extra 7.85 is that only till this contract end April or is it 18 months and what would the price be, current 35 add on m500 would be 42 but saying from April 2026 80- not a hope in hells chance If m500 wouldn’t help with weak signal -even now on my phone sitting 4feet away from Hub it’s only 2 bars - then is my Options to just grin and bear it till end of contract and move broadband to SKY as they already have me for TV.?!?! anyone have any ideas as it’s going to get worse the more modern technology has eventhing via WiFi. God help me if they make me get a smart meter as I presume that will need to connect also LOLFlashing green light on Hub3
We've had a area wide power-cut and my broadband hasn't come back up since the power was restored. My Hub3 has a green flashing light and the WiFi light is solid green. I've tried the standard power off/check connections etc, but the router returns to the same state. Any advice or support would be appreciated, thanks.Can't move my Virgin - told my new address is for a business... but it isn't!
Hello. I'm trying to move my Virgin Media broadband and TV to a new flat, but am being told they can't do it, as the address is registered for a business. But the address can be found straight away when using the Virgin Media residential postcode checker, and I called a couple of times a few months back to double check the move would be no problem, before I bought the flat! It is just a standard flat, and no business is run out of it. The woman in the call centre gave me the business number, but it won't let me speak to anyone. I just want the address converted to residential, so I can have my connection moved. Please help.Unacceptable amount of disconnecting and bad connection
For months now, my connection is constantly dropping or is very spotty and my upload speed, which I need, has become none existent. I've already has 2 engineer visits out, one who didn't even know how to work his own pad and another coming this Saturday, each time they say they can't find a fault in the house or the street and it's definitely not my PC, as it happens on every device. I work from home, so I need it fixed or it may be time to switch ISP.Tidying external and exposed cables on apartment building
Hi there, I was wondering if virgin media send engineers to tidy external and exposed cables on the outside of houses/flats? As in the building I live in, virgin coax fibre cables have been added over the years as residents have signed up to virgin media. However this piecemeal approach means too many wires are connected into single wall boxes along the building, with damaged/missing brown protective boxes/boxes zip tied etc. See photos attached, looks rubbish. Could do with replacing some boxes/rewiring connectors and tidying the cable runs as exposed connections will get damaged/weathered, cables can fall/be tripped over etc. based in Redland, Bristol, UKIntermittent WIFI & Poor Communication from VM
Bit of a long one here but just for context, this is a problem that's been going on for a few weeks now. There's been some construction area in Wolverhampton with the roadworks and improving road conditions etc so to be expected there were some notices sent out that there is an outage in the area and that it will be fixed within a few days. A few days pass and then the same message gets sent out (I asked for updates of the outage via text Outage ID: F012035342) that the engineers are on the case and it will take a few more days. This constant recycling of messages keep occurring and I get a little fed up and contact them via live chat as well as landline to just ask for some communication regarding the issue. I am totally reasonable that from time to time, there will be a drop in service and intermittent signals will happen every now and then, it just common sense. But when a fix is scheduled and that date keeps getting pushed back and back without any information regarding why it keeps getting delayed or what the problem is, that's where the annoyance starts to happen. As expected, they just say they there is an outage and that they don't have the information regarding what the issue is but that it is actively being investigated and worked on. So at this point it's just a waiting game, but then one day a text message occurs that the outage will be fixed today (23rd October). I thought this was strange as the latest update was that it will be fixed on the 27th. Anyways, the problem wasn't fixed and I was still having very intermittent connection throughout the day, losing connection to video calls, various apps, getting kicked out of games etc. I complained again to VM and they ensured that the outage was fixed and that an engineer would have to be sent to my home to solve any issues on my end. The engineer arrived today (27th Oct) and basically told us straight away that the issues are to do with a network card on the VM Server side of things and that it's very unlikely that anything is wrong with the household setup. He had a look anyway, and indeed verified that there was nothing wrong on our end and that various different WV postcodes around Wolverhampton that are connected to this problematic network card are all experiencing the same issues and that the engineers keep getting sent out to these houses even though there's nothing wrong on the house end of things. As soon as they randomly updated that the outage would be fixed on the 23rd, I knew something weird was up. I don't know whether its to avoid compensation fees for the intermittent service or if they are trying to paint it as if its something wrong with the customers broadband setup rather than their own, but I thought the accountability and lack of communication from VM is really poor. I contacted them again via live chat and they said they have raised a complaint and that a complaint manager will be in contact with me soon as well as they asked me to raise the issue here on the VM Community so the "Senior Management could have a further look into any area issues", so here I am. Would be interested to see if anyone else in this community is also having these similar issues, especially if you have a WV postcodeRed light on hub
Hiya I’ve got a red light on my hub which no matter what I do won’t go away. I’m not sure if it’s impacting my WiFi as my connection keeps dropping when I’m on teams calls. I’ve done tests which says I should have a virgin wifi pod but I cannot find a way to order them anywhere. Any ideas? ThanksMoving house and getting an engineers assessment for connecting
Have had a discussion with the chat support team about having an engineer look at connecting a property we've purchased (but haven't moved in yet). Have been given an engineer reference, but have recieved emails telling me they're 'Sorry they can't connect us' within an hour of me talking to the chat support team. Are these automated emails that are sent out anyway? We were advised that they would start the cancellation process automatically and then re-instate it once we can get our new home connected (if it's possible), so just trying to get peace of mind as the other connection options in the area are pitifully slow.
16 consecutive T3 timeouts
Good morning For the last 2 years on and off I sometimes get 16 consecutive T3 timeouts which cause the Internet to go off for about 45 seconds then comes back on again. My power levels are fine and I have a Hub 5 and have my own router. The issue has never gone away and virgin have no idea what causes the issue from reading other posts on here. Never had this issue when I was on a Hub 3. The problem is on the 3.1 upstream channel. I'm actually thinking about giving BRSK a go when my contact ends next June.
