Too Many Disconnections!
Back again, in desperation!
I've been having problems for months, but in the last few weeks it has become progressively worse. After an engineer visit new Hub 5 and (apparently!) a new connection at the cabinet, it has actually gotten worse.
I have requested an outdoor survey, as all the equipment in my house has recently been replaced and have another engineer visit provisionally booked for 22 December. However, I am now at the point where I will be requesting an early exit from my contract, as this really is unacceptable.
My previous request for help were not progressed as I was running my hub in modem mode, so I have now switched it back to router mode in the hope that some kind of diagnosis might be possible.
Here are my logs from less than 12 hours of uptime
System up time 0day(s)11h:14m:39s
Cable Modem Status
Item Status Type
Cable Modem Status Online DOCSIS 3.0
Primary downstream channel Locked SC-QAM
Channel Overview Downstream Upstream
DOCSIS 3.0 channels 31 5
DOCSIS 3.1 channels 1 1
3.0 Downstream channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 163000000 7.5 43 QAM 256 4
2 155000000 8 42 QAM 256 3
3 171000000 7.3 43 QAM 256 5
4 179000000 7.2 43 QAM 256 6
5 187000000 7.1 43 QAM 256 7
6 195000000 7.3 43 QAM 256 8
7 203000000 6.9 43 QAM 256 9
8 211000000 6.8 43 QAM 256 10
9 219000000 6.4 43 QAM 256 11
10 227000000 6.2 42 QAM 256 12
11 235000000 6.2 42 QAM 256 13
12 243000000 6.1 43 QAM 256 14
13 251000000 5.8 43 QAM 256 15
14 259000000 5.8 43 QAM 256 16
15 267000000 5.4 43 QAM 256 17
16 275000000 5.3 42 QAM 256 18
17 283000000 5 42 QAM 256 19
18 291000000 4.9 42 QAM 256 20
19 299000000 5 42 QAM 256 21
20 307000000 5 42 QAM 256 22
21 315000000 4.7 42 QAM 256 23
22 323000000 4.7 42 QAM 256 24
23 331000000 4.4 42 QAM 256 25
24 339000000 4.6 42 QAM 256 26
25 347000000 4.6 42 QAM 256 27
26 355000000 4.4 42 QAM 256 28
27 363000000 4.5 42 QAM 256 29
28 371000000 4.6 42 QAM 256 30
29 379000000 4.3 42 QAM 256 31
30 387000000 4.4 43 QAM 256 32
31 395000000 4.3 42 QAM 256 33
3.0 Downstream channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 43 1305039 326305
2 Locked 42 447669 51730
3 Locked 43 1099552 1437186
4 Locked 43 1427030 1538202
5 Locked 43 830628 1408003
6 Locked 43 23039 45053
7 Locked 43 25310 49669
8 Locked 43 655 86
9 Locked 43 276 45
10 Locked 42 255 103
11 Locked 42 160 109
12 Locked 43 163 96
13 Locked 43 154 110
14 Locked 43 104 37
15 Locked 43 163 8
16 Locked 42 134 26
17 Locked 42 187 0
18 Locked 42 720 49
19 Locked 42 456 16
20 Locked 42 236 0
21 Locked 42 117 0
22 Locked 42 86 0
23 Locked 42 71 0
24 Locked 42 82 0
25 Locked 42 87 0
26 Locked 42 86 0
27 Locked 42 91 0
28 Locked 42 85 0
29 Locked 42 96 0
30 Locked 43 73 0
31 Locked 42 57 0
3.1 Downstream channels
Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
37 94 4K 1840 QAM 4096 1108
3.1 Downstream channels
Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)
37 Locked 0 3.0 212999039 0
