Intermittent Signal for 3 weeks
Hi everyone, For 3 weeks my internet will keep cutting out briefly every 2-3 hours, and this is happening on devices connected via WiFi and ethernet. Before this time it has worked great. I am on the Volt 1 Gig package with a Hub 5 and Flex TV. The online test keeps saying intermittent fault in the area, and that the connection will be monitored for 24 hours - but after 24 hours I get a message saying all is fine. If I re-run the test the cycle repeats with the intermittent signal message then all is fine after 24 hours. I have rebooted and also reset the hub. I was able to get an engineer booked for this Friday, but can anyone advise on this and any other steps that might help as it is interfering with my work. Friday was the earliest I could book due to work also. I have attached a screenshot of my Broadband Quality Monitor from today - it is is looking like this every day: [MOD - Image removed due to IP address]
Slow decline in Gig1 speeds and now getting <565 Mbps - the minimum download speed
Besides complaining to Virgin Media, is there anything I can do? Here's proof from Virgin Media's own speedtest: Here's a typical speedtest.net result: Here's data over the past month showing a slow decline in speed (a raspberry pi runs a speedtest every couple of hours): Normally the speeds max out the 1 GB/s network interface, here's data going back a year: I rebooted the router at the end of July (no change to speed) and rebooted again at the start of September when I noticed the speeds dropping. I have tested the speed on my main computer, directly cabled into the router, and on two separate raspberry pis (a 4 and a 5) with CAT6 cable. There is nothing untoward in the router logs, these are the only critical entries: [Mod - MAC addresses images removed] Thanks for any advice you can offer to help diagnose/fix this issue.Ethernet Connection Speeds Hub 5X
Hi, I just switched from Sky to Virgin for faster speeds, as Sky capped us at 52mbps. Virgin just installed fibre (1132mbps), and while WiFi (on Virgin router) near the router is solid (around 800mbps), wired ethernet and mesh performance is disappointing with speeds sub 200mbps generally. Powerline connections are only hitting 20mbps (used to be 45mbps with Sky, so at least expect that as I realise powerlines aren't the best), UniFi mesh gets 120mbps, and even direct Ethernet into the Hub only gives 80mbps. All cables are CAT5e at a minimum, but I also bought some CAT8 cables to try and same result. Tried everything I can think of, modem mode with a Archer AR400 (similar speed of 80mbps), router reset, even swapped the Hub as engineer visited and agreed something’s off. Same results with the new 5X as well. Not sure what else to try other than maybe a different Hub model? Seems to be a few topics on the subject, but no one ever has an answer and the community boards tend to get closed off with no true answer. Hopefully someone can help. Thanks in advance!Paying for 1gig and getting 245kbps!!!
so I’m paying for the 1gig package have been for about 3months now… Iv never had 1gig speeds I have connect a LAN cable and tested like this… the most I have had is 820mb and now I’m currently getting 0.0301 and that is the hub 5 this is ridiculous when the company are advertising to be the fastest internet provider.. and this was tested on Sam knows real speedVirgin Media Pods - Hub 5x
Recently had 1Gig VM broadband installed at my home. I've been trying to order the wifi boosters/pods as I know my package comes with up to 3 included if there are dead zones or speeds of less < 30mbps. I've used the app to scan some areas around my house and getting less than <30mbps speeds. I'm not seeing options to order the wifi pods through the app despite me doing the speed tests? Is anyone able to help with this at all? Getting through to anyone on the phone lines is near enough improssible as well.Toob In Pompey
Hi, anybody switched to toob in Pompey? Are they any good? They've just done our street, now I'm getting bombarded with offers - 900 Mbps £25 I'm out of contract and VM renewal offer for similar speed looks like the national debt of a small country in comparison! So it looks like after 20+ years, I'm gonna jump ship to the QEtoob if they're any good. So if you're in Pompey on toob let me know what they're like, Cheers.Half speed hero
Hello I've been running into a strange issue that I just can't seem to figure out, so I thought I’d share it here to see if anyone has come across something similar or has any advice. I’d really appreciate any help or insights! Networking Kit: VM Home Hub 4 in Modem Mode. Asus RT-AX92U is Primary connected to the VM Hub via Cat6 (provided by VM), from Port 1 on the hub to the WAN port on the router. Asus RT-AX92U Secondary is connected to the primary router via a mesh network setup. Networking Setup and Issue: I’m experiencing significant speed loss between my Virgin Media Hub and my router. Here’s what I’ve tested so far: When I plug a wired connection directly into Port 1 on the VM Hub, I get speeds over 1 Gbps, so the external connection appears solid. When I run a speed test through the router, even using a wired connection, I only see about half that speed. Wi-Fi performance is also capped (as expected to some degree), but still lower than it should be. What I’ve tried: Swapping Ethernet cables (Cat6). Changing ports on both the VM Hub and the router. Rebooting all devices. Despite all of this, I consistently lose around 50 percent of my available speed between the VM Hub and the router. Any ideas on what could be causing the bottleneck? This isn’t a new issue. It’s been happening for a while now, and I’m honestly just fed up with it.slow speed to hub5
Hi All hopefully someone can help or advise on this issue that I have been experiencing since September 2024 i upgraded to the 1Gig package from my previous 350meg in Feb of 2024 along with this they also upgraded the hub from the hub3 to the hub5. Initially it was all fine for a while the hub was receiving the 1Gig speed coming into the home according to samknows/realspeed checker - then from September 2024 onwards the hub itself is not receiving anywhere near to that sort of speed. please see screenshot below - did this check while writing this post. i always get around 200 average coming into the hub5 for whatever reason. Virgin Media engineers have been out to my home on several occasions since this issue has started - i have had 6 visits so far till date and they still cant fix this speed issue. throughout these visits they have re-pulled the cabling with brand new cable on the outside, they also replaced the cabling internally with new cable, they have also checked the cabinet on several occasions, also have replaced the cable box on the inside of the home, and have also replaced the hub5 once so far BUT the issue still exists... still not getting the 1Gig speed... i am frankly fed up with this i feel like i should be entitled to some sort of compensation as the agreed speed is not being delivered to the hub itself thus is a breach of contract. during my time on the 350meg package on the hub3 i never had this sort of issue - always received the full speed coming into the hub - this has only been happening since upgrading to 1Gig if anyone else on this community forum has experience similar issues like this please can you assist in advising what can be done or how to resolve this issue, thanks!!Persistent "Unstable Connection" Message with Hub 5 and 1Gig Broadband
I have 1Gig broadband installed at home with a Hub 5 and generally get great speeds. However, every time I run a speed test using the Ookla Speedtest app, before the test begins, I see a yellow circle with a message indicating that my internet connection may be unstable. This issue has persisted for months. Previously, the indicator was green, and everything worked perfectly. The impact of this "unstable" connection is significant: Teams and Zoom calls are frequently unstable. My iPhone cannot back up to iCloud due to "network quality issues." My Windows 11 laptop reports that the network is unstable. Interestingly, when I use my phone and laptop at friends' or family members' homes, they work flawlessly, and speed tests at these locations show no issues. Virgin Media has already taken several steps to address this: Replaced the Hub three times. Swapped internal cabling in the house. Replaced the cabling from the cabinet to my house. Unfortunately, the problem persists, and I am convinced the issue lies somewhere in the network itself. Despite repeated attempts to resolve this with Virgin Media, I am no closer to a solution. Has anyone else experienced a similar issue and, if so, found a fix? Any advice or guidance would be greatly appreciated. Thank you!
