Virgin Media Pods - Hub 5x
Recently had 1Gig VM broadband installed at my home. I've been trying to order the wifi boosters/pods as I know my package comes with up to 3 included if there are dead zones or speeds of less < 30mbps. I've used the app to scan some areas around my house and getting less than <30mbps speeds. I'm not seeing options to order the wifi pods through the app despite me doing the speed tests? Is anyone able to help with this at all? Getting through to anyone on the phone lines is near enough improssible as well.Speedtest on Ookla Speedtest App
Hi All I've just had Virgin FTTP broadband installed 1 gig with hub 5 yesterday, but every time I run a speed test on the Ookla speedtest app, before I start it, it says my internet connection may be unstable. I have tried this on my works broadband and this does not happen and also tried it on my friends and again it has not happened and it did not happen on my last provider when I tested it, just before Virgin's installation. I believe there are discussions from other members on here regarding this and their issue was sorted, but they do not say how. Please could someone advise. Many thanks.Not getting speed I pay
I've been with Virgin Media for about a month now. I've moved into a new build house and this is currently my 2nd virgin media router in that time. I've done the samknows speedtest and the speed to the router is 1.1GB which is what I pay for. However, the speed from the router to the devices fluctuates massively and hasn't been any higher that 300mbps despite paying for 1.1GB. I understand that I will never truely get 1.1GB and would expect anything 800mbps> but I am getting no where near this speed. I've called Virgin Media 3 times regarding this, we have performed switching off/on, reset etc. An engineer has came out to change the router. At the time the engineer tested the speed which was 600mbps> and told me this should increase over time but it has not. I am out of ideas, can anyone recommend anything?Re: Upgraded to 1Gb but getting 500mb speeds
I am having the same issue. I was on 500mbps before, and used to get around 450mbps. I cancelled my contract and just before my Sky install I was offered 1000mbps to stay with Virgin... I stayed and got the new hub... but I am still getting only around 200-450mpbs. Its as if the new speeds have not been activated as its literally no different and was the only reason I stayed and didn't just move to Sky and have cheaper 500mpbs with them. Lucky I am in my 14 days still so I might just cancel and still move to Sky anyway if its not resolved.Constant packet drops on VM 1GB for the last 2 weeks
Hi all, Been with VM since 2020 and the last 2 weeks have been the worst in terms of stability. Just doing a basic ping to 1.1.1.1 and I can see frequent drops Here you can see the Broadband quality monitor You can see the consistent red packet drops. Tried the usual , restarting / resetting router but no improvement. The fact its been like this for 2 weeks, especially over the holiday period is extremely frustrating. Speaking with support who tell me to check my Ethernet cable or restart my PC - when im trying to explain the outage affects every device in the house. Has anyone else experienced packet loss like this ? Did it fix itself or what happened ?Updated Contract but Account Wrong
I upgraded my contract last Monday and received two emails confirming it and an estimated activation date of 2nd June. As I'm moving from 500mb to 1Gb I expected a confirmation that my hub 3 would swapped with a hub that can handle 1Gb but so far I've heard nothing. On checking my account details online and on the app it still shows my old package, it hasn't updated . Before I go through the torture of trying to call Virgin, has anyone else had this issue?VM 1GIG TPLink Router - Broadband goes down daily
Hi all, I have VM 1GIG Broadband package in modem mode using an Omada TP-Link Router and LAN, AP’s etc. Roughly on a daily basis the broadband goes down, there’s no distinct pattern and it occurs most days. Outage can last from 60seconds to 5minutes. I have switched the HUB5 back into Router mode to enable monitoring/testing and I do get some dropped packets, is the amount acceptable? (see TBB graph). Also, could someone please help me with he HUB5 router logs? I don’t really know what I should be looking for - does it look ok? Thank you.. savvy 3.0 Downstream channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 331000000 7.9 40 QAM 256 25 2 147000000 7.5 39 QAM 256 2 3 155000000 7.6 39 QAM 256 3 4 163000000 7.4 39 QAM 256 4 5 171000000 7.3 39 QAM 256 5 6 179000000 7.2 39 QAM 256 6 7 187000000 7.2 39 QAM 256 7 8 195000000 7.4 39 QAM 256 8 9 203000000 7.3 39 QAM 256 9 10 211000000 7.5 39 QAM 256 10 11 219000000 7.6 39 QAM 256 11 12 227000000 7.4 39 QAM 256 12 13 235000000 7.6 39 QAM 256 13 14 243000000 7.4 40 QAM 256 14 15 251000000 7.4 40 QAM 256 15 16 259000000 7.4 40 QAM 256 16 17 267000000 7.4 40 QAM 256 17 18 275000000 7.5 40 QAM 256 18 19 283000000 7.6 40 QAM 256 19 20 291000000 7.7 40 QAM 256 20 21 299000000 7.7 40 QAM 256 21 22 307000000 7.6 40 QAM 256 22 23 315000000 7.6 40 QAM 256 23 24 323000000 7.7 40 QAM 256 24 25 339000000 8.2 40 QAM 256 26 26 347000000 8.3 41 QAM 256 27 27 355000000 8.1 41 QAM 256 28 28 363000000 7.9 40 QAM 256 29 29 371000000 7.9 40 QAM 256 30 30 379000000 7.9 40 QAM 256 31 31 387000000 7.8 40 QAM 256 32 3.0 Downstream channels Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 40 0 0 2 Locked 39 0 0 3 Locked 39 0 0 4 Locked 39 0 0 5 Locked 39 0 0 6 Locked 39 0 0 7 Locked 39 0 0 8 Locked 39 0 0 9 Locked 39 0 0 10 Locked 39 0 0 11 Locked 39 0 0 12 Locked 39 0 0 13 Locked 39 0 0 14 Locked 40 0 0 15 Locked 40 0 0 16 Locked 40 0 0 17 Locked 40 0 0 18 Locked 40 0 0 19 Locked 40 0 0 20 Locked 40 0 0 21 Locked 40 0 0 22 Locked 40 0 0 23 Locked 40 1 0 24 Locked 40 1 0 25 Locked 40 0 0 26 Locked 41 0 0 27 Locked 41 0 0 28 Locked 40 0 0 29 Locked 40 0 0 30 Locked 40 0 0 31 Locked 40 1 0 3.1 Downstream channels Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz) 33 94 4K 1840 QAM 4096 1108 3.1 Downstream channels Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile) 33 Locked 43 4.9 373338355 0 3.0 Upstream channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 0 49600000 44 5120 QAM 32 7 1 43100000 43.8 5120 QAM 32 8 2 36600000 44 5120 QAM 32 9 3 30100000 43.8 5120 QAM 32 10 4 23600000 43.5 5120 QAM 32 11 3.0 Upstream channels Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 0 ATDMA 0 0 0 0 1 ATDMA 0 0 0 0 2 ATDMA 0 0 0 0 3 ATDMA 0 0 0 0 4 ATDMA 0 0 0 0 3.1 Upstream channels Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation 12 10.4 39.0 2K QAM 256 3.1 Upstream channels Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts 12 OFDMA 208 74000000 0 01Gb speed
Hello, I recently got the 1Gb line on a contract renewal. But I am not getting the speeds. From the Hub 5 I have three Cat 7 ethernet connections going out from it (brand new cables). The first one in the same room is wired into my firestick, I ran the inbuilt speed test and got this 90 mb What I don't understand is the doing the hub speed test I get the following: The second Cat 7 goes into a power line adapter, which I unplugged when I ran the test. The third one goes to a TP Gigabit network switch which has two Cat 7 cables going into my PC and laptop respectively. The switch is also brand new. When I ran speed tests my laptop showed 500mb and my PC 350mb. I'm only a couple of days in to my contract and I am struggling to understand what the issue is. Any help would be greatly appreciated.
