Forum Discussion

ab2022uk's avatar
ab2022uk
Tuning in
2 months ago

Constant packet drops on VM 1GB for the last 2 weeks

Hi all,

Been with VM since 2020 and the last 2 weeks have been the worst in terms of stability.

Just doing a basic ping to 1.1.1.1 and I can see frequent drops

Here you can see the Broadband quality monitor

You can see the consistent red packet drops.

Tried the usual , restarting / resetting router but no improvement.

The fact its been like this for 2 weeks, especially over the holiday period is extremely frustrating.

Speaking with support who tell me to check my Ethernet cable or restart my PC - when im trying to explain the outage affects every device in the house.

Has anyone else experienced packet loss like this ? Did it fix itself or what happened ?

 

 

 

 

 

    • ab2022uk's avatar
      ab2022uk
      Tuning in

      Thanks , tried that number and it tells me there are no faults in the area.

      just like using the Virgin media app, when I run a test of my equipment - it tells me everything is fine !

      still having dropouts as shown in the BQM

      • Sabrina_B's avatar
        Sabrina_B
        Forum Team

        Hi ab2022uk 👋.

        Thanks for reaching out to us, sorry to hear that you are having issues with your service. Can we ask since your post are you still having the same issue or have you been able to resolve this?

        If you are facing issues can you please elaborate further into this for us, are the diagnostics you are using showing pre or post loss, what made you run diagnostics, is it related to an issue with one device or multiple devices and is it wired or wireless, if wireless is it on the correct Wi-Fi bandwidth channel. 

        Are you on the correct package speed for your requirements, is this at peak times or completely random, have you ran tests with our equipment in route mode with no third party internet supporting devices connected?

        Please let us know. 

        Sabrina

  • legacy1's avatar
    legacy1
    Alessandro Volta

    Its so easy for VM to point the blame on us but how can they now that there is a router mode where ICMP inbound goes to the hub! Thats what you get VM for doing router mode or do you want to go back to troubleshooting the old days of modem mode.

  • Client62's avatar
    Client62
    Alessandro Volta

    Following the change to a Hub 5 a new Public IP is likely and that would needed to be updated in BQM.

  • legacy1's avatar
    legacy1
    Alessandro Volta

    Connect just a PC to hub in modem mode with firewall to allow ICMP inbound get the WAN MAC from your Asus router put it on your PC NIC you may or may not get the same IP but you don't need to reboot the hub

    • ab2022uk's avatar
      ab2022uk
      Tuning in

      I am not sure I understand. What are we trying to achieve by connecting a PC direct to the hub ?

      • legacy1's avatar
        legacy1
        Alessandro Volta

        If it shows the same latency then unless the PC is doing something we can say its a problem with your line to do with VM network 

  • Client62's avatar
    Client62
    Alessandro Volta

    Remember in Modem mode BQM is graphing the responses from the Asus RT-AX82U i.e. not the VM Hub.