£100 offer credit to my bill promised by phone agent
On April 2, Virgin Media agent Antony promoted the broadband plan to us at Newcastle Great Park. We considered and call back to him on April 4. I asked him if he can offer some discount for switching the broadband service to Virgin. Then he offered £100 credit and promised the credit on my first bill. On April 30, I received the first bill and the £100 credit not shown on my bill. I contacted Virgin through WhatsApp, and they claimed the system has no record I have £100 credit, I feel like this is a fraud. I’m not able to contact Antony, he has no answer and feedback. I raised the complaint with this case, but it still not reviewed yet. Can someone escalate this issue please? Thank you.Virgin Media Engages in Fraudulent Practices
Dear Virgin Media Customer Relations and the public at large I am writing to let the public know what Virgin Media truly is like before I formally dispute the charges applied to my account following the cancellation of my services on 31 August 2024. I provided the required 30-day notice on 1 August 2024 and settled all outstanding balances with a payment of £147.96 on 5 August 2024. Subsequently, I received invoices dated 3 October and 16 October 2024, totaling £139.05, for services not rendered post-cancellation. Additionally, an unauthorized direct debit attempt of £69.05 was made on 23 September 2024, which I reversed. Despite resolving these issues, I have been informed that my credit report reflects a negative entry due to these disputed charges, adversely affecting my creditworthiness. I request the following actions: Immediate correction of my account to reflect a zero balance. Removal of any negative credit entries reported to credit agencies. Written confirmation of these corrections. If these issues are not resolved within 14 days, I will escalate the matter to the Ofcom and all other regulatory and consider further legal action. I will share details of my account and invoices to prove my allegations once someone at Virgin reaches out to me. I was a customer with Virgin for approximately 3 years and will never deal with them again. Their entire back office is housed with incompetent and fraudulent agents who cannot think beyond what is stated in a script in front of them. Do not be fooled - this is a company that has shiny and jazzy advertising to the public, but it is really run on fraud and deceit. Any customer who wants to cancel their service with Virgin will be subject to their intimidation and fraud, regardless of the money involved. PUBLIC BEWARE: VIRGIN MEDIA IS A FRAUDULENT FIRM MASQUERADING AS A LEGITIMATE ONE.Fraudulent Account
Hi I have a fraudulent account on my name on my credit file with Virgin Telecom opened on 30th October 2024 which is reflecting on my credit file with 2 missed payments. This account is set up without my information or my concent. The account is opened on 30th October 2024 on My name on my previous address which I have not lived at that address since 2018. I have been informed by the people living at that address that there is Parcel which i believe is a Broadband Router with my Name delivered to the property mentioned above which was my previous address 6 years ago. I have rang virgin Telecom care line numerous times in last 4 weeks and made you aware that this is fraudulent account set up on my name and it needs to be closed down. Because it's affecting my Credit File. The account is showing on my credit report with missed payment and defaults. PLEASE CLOSE THIS ACCOUNT ASAP AND PLEASE NOTIFY THE CREDIT REFERENCE AGENCIES TO REMOVE THE INFORMATION FROM MY CREDIT FILE. THIS IS FRAUDULENT ACCOUNT AND I HAVE NEVER SIGNED UP FOR THIS. I have been given email by Virgin Care And Fraud Team. They have asked me to email my ID with current address. So they can close this account. They have told me it's already been flagged as fraudulent account but I need to email and send this information. I have sent the email as well but no reply. Call centre have no clue they just telling me same thing we will call you back I have been waiting 6 weeks. This is pure fraud and virgin is not taking any actionTwo historic virgin mobile accounts added to my credit score, despite never having a virgin mobile!
Hi Team, Please can someone support me on who to contact regarding identity fraud. Two historic accounts have been added to my credit score which aren’t mine and have damaged by credit score. The contact pages have been particularly useless and sent me around in circles Thanks, AlexCompany sending debt collectors to someone who doesnt have an account
I received a letter from bpo collections saying I owe money to them as virgin told them I owe them money. As I don't have an account with virgin I called bpo to inform them of this and they informed me that an account had been in my name for 13 years was being paid to an address in Slough and that the email and contact information for this person were different and not even my name! Despite this the collection agency refused to contact virgin to inform then of the discrepencies After speaking to an advisor who then hung up I got through to another who told me to just ignore the letter. And everytime I try to inform some one of this issue they go "you haven't passed data protection" how can I? I don't have an account! I'm constantly calling to get this rectified but not a single agent helps all I need is my name removed from the policy then they can update their records so my credit isn't impactedScam by VirginMedia, Lied on call and applied an unwanted package in the name of moving
I have been using Virgin Media for over 18 months. I took an 18 months contract which was supposed to complete in April 2024. On March 1, I requested them to move my services from my old rented house to my new house. The customer service agent said that moving requires here to take some actions internally which will generate a dummy contract for the sake of move and I should ignore it. It sounded suspicious to me so I double checked that I don't want a new contract but just the move. The agent actually generated the new contract and move was successful. After that I got a new bill with double the amount as monthly charge and I called them back. I am not sure if their customer service agents actually does not understand the things or they act like they didn't understood, they first denied and when I asked to speak with their manager who had more details, they agreed it was a mistake and the new contract will be cancelled. Guess what, I again trusted them and to my surprise, next month I got the same bill. I called them again and they said it takes 20 working days for the contract to get cancelled completely. I waited for a month but the problem continues. Fast forward, couple more months, still the same issue, nobody is ready to look into it. It seems they just scam people of their hard earned money and force them into contracts. I guess VirginMedia can do better.Email Hacked
Hi, My old ntlworld email has been hacked. They have tried to access other accounts where I have previously used this email address by recovering the password. they are also sending emails from my account and trying to bribe me. i can no longer log into my ntlworld account as I no longer have virgin. I still have the email connected to my phone hence I noticed the emails and spam. how do I close my account completely or stop this?Virgin Media routers and branding involved in fraud
As a targeted individual, i have had an ongoing issue with Virgin. In this case, I have had fraudsters inc redirecting my traffic and fake modems delivered to my address. My hub 3 is about a 1/3 of the weight, and the login page is not digitally signed and is broadcasting a hotspot. It shows portions of my mobile no, my gps coordinates of my home, tied to virginm, part of virgin media (inc an ip range that isnt part of the ASN no associated with Virgin Media, and claims to be part of North Yorkshire Council business services which I already confirmed was false inc the payment provider associated with the fake Harrogate & North Yorkshire Councils) This is related to my case against a group targeting me and now against the public. I whistleblew for the safety of others. The case is now so huge and is based on an individual replacing your routers via compromised individuals either who are staff or agency staff in Harrogate. I demand an official router, as others have received fake routers in Harrogate inc the targeting of your domain and staff going back 4 years. I have received fake emails and even now my phone and electronic communications to you are redirected by an upper level domain hack that affects everyone. My router shows a url hosted by the modem itself which breaches gdpr, my safety and involving the theft of benefit money nationwide. Please email me privately using an encrypted email or have a snr manager from Harrogate (area 22) so I can discuss this with him privately. There is a serious public safety issue and affects Virgin Media as your name is used fraudulently as being part of govuk networks.Fraudulent account set up in my name. now I have a ccj against me and affecting my credit rating.
I have recently been rejected for a mortgage due to a virgin media default. I did not set this account up or have any knowledge of its existence until I was rejected for my mortgage. I have tried to call and email virgin with no success leaving me with only a few options which is this forum, off com, or the police. I would appreciate some assistance ASAP to resolve this matter and have this negative taken of my credit report.