Forum Discussion

Laurag1960's avatar
Laurag1960
Joining in
7 months ago

Email Hacked

Hi,

My old ntlworld email has been hacked.

They have tried to access other accounts where I have previously used this email address by recovering the password.

they are also sending emails from my account and trying to bribe me.

i can no longer log into my ntlworld account as I no longer have virgin. I still have the email connected to my phone hence I noticed the emails and spam.

 

how do I close my account completely or stop this?

2 Replies

  • Graham_A's avatar
    Graham_A
    Very Insightful Person

    Laurag1960 This is most likely a phishing attack rather than a hacking.  The VM Forum Team should be able to help get the old account deleted when they reach this thread in the morning.

  • Hi there Laurag1960 

    Thank you so much for your post and welcome to the community forums, it's great to have you here. 

    I am so sorry that you have faced this issue with your email, I would be more than happy to take a look and get this emailed removed for you via a private message.

    I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.