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corbin1989's avatar
corbin1989
Joining in
2 months ago

Two historic virgin mobile accounts added to my credit score, despite never having a virgin mobile!

Hi Team,

Please can someone support me on who to contact regarding identity fraud. Two historic accounts have been added to my credit score which aren’t mine and have damaged by credit score. 

The contact pages have been particularly useless and sent me around in circles

Thanks,
Alex

 

fraud

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  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    2 months ago

    Hello corbin1989.

    Thanks for your first post and welcome to our community.

    Sorry to hear about your credit score getting marked due to the historic Virgin Mobile accounts.

    I can get a fraud case raised for you from here. Any details I need will have to be done over a private message, which I'll send shortly.

    Regarding the credit file being amended. You'd need to speak to the Credit Amendments Team. Pop them a letter or email with the following information:

     

    Name

    Account Holders Name

    Full Address where you had the services

    A photo or screenshot showing the Virgin error on your credit file

    Contact details for yourself

    They will investigate this and come back to you within 28 days.

     

    The contact options are:

    By post at: Consumer Underwriting, Virgin Media, Eagle Court 3, Coventry Road, Sheldon, Birmingham, B26 3RZ

    Or via Email: creditfileamendments@virginmedia.co.uk