Scam by VirginMedia, Lied on call and applied an unwanted package in the name of moving

I have been using Virgin Media for over 18 months. I took an 18 months contract which was supposed to complete in April 2024. On March 1, I requested them to move my services from my old rented house to my new house. The customer service agent said that moving requires here to take some actions internally which will generate a dummy contract for the sake of move and I should ignore it. It sounded suspicious to me so I double checked that I don't want a new contract but just the move. The agent actually generated the new contract and move was successful. After that I got a new bill with double the amount as monthly charge and I called them back.

I am not sure if their customer service agents actually does not understand the things or they act like they didn't understood, they first denied and when I asked to speak with their manager who had more details, they agreed it was a mistake and the new contract will be cancelled.

Guess what, I again trusted them and to my surprise, next month I got the same bill. I called them again and they said it takes 20 working days for the contract to get cancelled completely.  I waited for a month but the problem continues. Fast forward, couple more months, still the same issue, nobody is ready to look into it.

It seems they just scam people of their hard earned money and force them into contracts. I guess VirginMedia can do better.