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Resolved! My Virgin Media does not show new contract

Hi,I swapped my contract last week (29th Sept) from the Ultimate Oomph to a new Volt contract.  If I log into "My Virgin Media" it still shows the old contract.Not sure if this is a problem or not, any advice gratefully received.Bill 

BillBudd by Up to speed
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Parked Order

Hi,I feel like there is probably a lot of these already so sorry for the duplication.I placed an order for the Bigger Volt Bundle on the 22nd September (Ref: CH2022881741) as I was moving to a new house. The order was paused as the previous person wh...

Netflix - Activating on Ultimate Volt

So today I received a response to a complaint following a recent upgrade to my bundle, one of the complaints being that the included Netflix still hadn't been activated....The response? Ignore all of the other issues raised but regarding Netflix this...

dexis by Tuning in
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Broadband & O2 Package missold

My 80+ year old father has his broadband & TV through Virginmedia for years. He spoke to someone at VM last week due to the fact it had gone up and came away very confused with a new package that was sold to him. It appears he has been transferred to...

Dee42 by Joining in
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Free Netflix - How do I Activate IT?

Ok, so as part of my contract it says I get a free standard Netflix account, doesn't say anything about Netflix in My.virginmedia.  If i go to the Netflix app and create a log in it wants to charge me £10.99 for a standard service.  I have seen talk ...

O2 Volt applied but not speed boost

Partner has an o2 contract and I have virgin  media m500 under the same address. Signed up for volt and the double data has kicked in. I already have a Hub 5 so thought I'd be set. Been a month and the speed boost hasn't kicked in. Spoke to someone t...

Resolved! Upgrade Issue

Been on Virgin 500 broadband for almost 18 months.  Has worked perfectly fine.  Incoming speed to the router always 500+.  Contract was almost up.   And so too was my Sky contract.  So, i decided to take the plunge and 'upgrade' to the Ultimate Volt ...

paulh_nwuk by On our wavelength
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Wifi boosters volt

Hi,My two top bedrooms are wfif blacks pots - scanned with the Vigin connect app - I was told recently I could ger free WiFi boosters as I am on volt benefits.How do I request/order these? Thanks, Mary