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Resolved! Volt 'active'

Hi I've recently moved onto M600 Volt with the O2 SIM card. I have had the double data applied by O2 and when I log in to My Virgin Media it says may Volt benefits are 'active'. What does this mean? My download speeds are around 630 Mbps. Also, if I ...

BrianWin by Joining in
  • 5 replies
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Netflix after a ‘Volt’ upgrade

Has anyone had any success with getting Netflix after a ‘Volt’ upgrade  Virgin keeps saying, ticket raised, promising the earth and this has been a problem since the beginning of January, and I go to cancel my contract because I’m not getting the ser...

Ade59 by Joining in
  • 1 replies
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Cable installation

I booked appointment for a virgin media engineer to change cable box and location and move socket tomorrow morning (11 Feb). No confirmation received so just rang now and there is no record of the appointment. This follows on from an appointment made...

DTully by Joining in
  • 3 replies
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Unsafe practice

So today while at I was not  home a engineer entering my garden cut my cable and left me with no internet and the main box outside my drive was left wide open no lid and while putting my neighbours wifi on he just flung the cable on the grass not eve...

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Rydo93 by Joining in
  • 3 replies
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Volt 02 contract change

Hey guysSo I was already with O2, on a 24 month contract, in September I signed up for Virgin and got the Volt benefits, I got the 350Mbps (upgraded from the 200Mbps), I got the package including TV Entertainment and landline, paying £37.99 a month. ...

bc2020 by Tuning in
  • 3 replies
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Resolved! How do i speak to someone in installation team

Hi, So recently Virgin messed up my house move date. We booked a home move for the 8th March and they disconnected us at our current property on the 8th February's. Now we cannot for the life of us get the current property reconnected. We've been on ...

Goudies4 by Joining in
  • 1 replies
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Resolved! Require Wi-Fi pods

Hi, have done a Wi-Fi scan on the connect app and have three rooms less than 7meg download speed, but doesn’t show me how to order Wi-Fi pods.  It says as a volt customer I can have up to three. Cannot speak to anyone direct or even on chat so though...

Halfmast by Tuning in
  • 2 replies
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Volt not applied

Hi, I got an O2 sim with Volt benefits last year, on the O2 page it tells me volt benefits have been applied.These have been applied since 7 November.Unfortunately, it doesn't seem as though anything has changed on the Virgin's side. I've also reboot...

02 sim

When I renewed my virgin package a few months ago I was sent an 02 sim but was already on a phone contract elsewhere. My contact is now coming to an end and I am looking to switch to virgin to use the 02 sim. How does this work? Do I just purchase th...

juedoc by Joining in
  • 3 replies
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Ultimate volt bundle

An o2 sim is part of package.Is this sent once account is actually activated,as I signed up a month ago,but had to wait for installation. I have not received the sim,and customer services have no idea.