We are aware of some confusion around the inclusion of Netflix within some of our bundles. The Netflix Standard Plan is now included in the below bundles sold from 21st March 2022 only Biggest TV bundleBiggest TV Volt BundleUltimate Volt Bundle Pleas...
Hi all, hope everyone is OK.I'm trying to reduce my monthly bill (aren't we all!) and I've been pointed at the Virgin VOLT 'deals'. The big question is; why do I have to switch from Virgin Mobile to O2? Surely, it the deals be available for Virgin Mo...
I have a VM package that has Netflix included but have an account with Netflix already. How do I link my existing Netflix account to VM and save myself £10.99 a month. I’ve tried all the so called guides without success.
I have recently had two virgin sims moved over to O2 and I haven't had my broadband speed changed yet .
I have the Volt benefits being applied to my account from Sunday 21st May and that means that I should receive a speed boost from 500mb to Gig1.I'm currently using a Hub 3, do I need to order a Hub 5 or will Virgin automatically send me one?VM suppor...
I’ve been a business broadband customer for a few years and have been happy with the service, I recontracted for 18 months about 6 months ago. I would now like to get TV but can’t buy this without broadband, so would like to switch to residential. I...
I signed up with virgin and o2 separately, I want to link the two and get the volt benefits?I spoke to a guy the other day from virgin who said because it’s only been a day since I had my services activated, there’s nothing he could do and to call ba...
Hi, I’m a Virgin broadband and mobile (now switched to o2) customer and when I check volt status on the Virgin media app, it says inactive. When I click this, I’m asked to purchase an o2 mobile package, which I already have.How can I get Volt activat...
I had my Netflix account restricted by Virgin Media after I paid my bill. I contacted Virgin the day after and was told not to worry, the services will resume within 24-48 hours. Ayer 3 days I called and was told that all my services should be workin...
Good morning,I'm a relatively new VOLT customer and have been trying to order a couple of wifi pods to deal with two blackspots in my home.The process seems to be:Download the Virgin Connect app.Use the app to test the wifi speeds in every room.If sp...
Hi community,Reading there are a lot of people in the same boat as me is a relief but also shocking at the same time!Since May 2022 we had new package including Netflix. No advice given to cancel Netflix subscription so have been paying for that twic...
