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Wifi pod

HiI spoke to an advisor on the 16th June and they said they had ordered a pod to be sent out to me and it would take between 5-7 days to arrive. It is now the 7th day and I've heard nothing and received nothing! I'd be grateful to hear back from Virg...

Virgin Media Volt

My Sim was changed to O2 on 28/05/23 and I have activated the Volt bolt-on with O2 which has worked, however, the Volt upgrade on the virgin media broadband is not active. The address is the same on both VM and O2. 

Wait for Virgin Volt benefits

My 2 mobiles were ported to O2 today and all the Volt benefits offered by O 2 were immediately available. My question is why Virgin take 2 weeks or more to apply their Volt benefits such as a broadband speed upgrade? This is typical of the incompeten...

milbers by On our wavelength
  • 6 replies
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Can I get a transcript of a live chat?

I spoke to someone on Monday and changed my contract to Volt, with the promise of receiving three Wi-Fi pods. After waiting in all day for a delivery that didn’t turn up, I have been trying to find out what happened and the person I am speaking with ...

Upgrading volt on existing broadband package

I have recently opted to upgrade my phone contract and switched from vodaphone to 02. This means I now should be entitled to the volt benefits as discussed with the upgrades team when renegotiating my contract recently. I've had an email to upgrade m...

mkhtbn by Joining in
  • 3 replies
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no broadband volt boost after being moved to O2 mobile

Just wondering - my Virgin mobile transferred to o2 this week. My 132mb broadband did get not get boosted but my o2 was moved without issue."As you’re also a Virgin Media broadband customer, once you switch over to O2 you’ll be eligible for Volt bene...

Volt Benefits

My volt Benefits have been activated on my o2 account the address is the same as my virgin but not seeing the option to upgrade my broadband speed.

dsmuk by Joining in
  • 1 replies
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Wifi pods

Hi there,I have a couple of blackspots in the house and was sold the upgraded service/hub with a promise of WiFi boosters if it didn't cover the whole house. I've tried scanning the rooms with the app, but it only works intermittently. Is the app the...

1gig ultimate bundle upgrade lues

I bought volt ultimate bundle 600 mb download speed was advised at the time 1gig not availible in my area but when it is i would receive 1gig free upgrade. Rang up today said i have to pay extra seriously false advertising again. Thats it for ne now 

O2 SIM Has not arrived yet

o2 sim was told card would arrive 4/5 days but never didwas told to contact o2 but they can't help without the o2 tracking number - can someone get my sim sent out 

mrvglsn by Tuning in
  • 16 replies
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