Volt - Page 4 - Virgin Media Community

Netflix - Bundles and Activation

We are aware of some confusion around the inclusion of Netflix within some of our bundles. The Netflix Standard Plan is now included in the below bundles sold from 21st March 2022 only Biggest TV bundleBiggest TV Volt BundleUltimate Volt Bundle Pleas...

Virgin Media & O2 User cannot enter exact same address on both accounts for Volt benefits

I was a professional I.T Test Analyst before retiring and worked on many conversion and migration projects where two companies merged their customer databases, sometimes called Customer Relationship Management and tested many a website for defects. C...

Never received my O2 SIM card included with volt package

Tried to call the Virgin customer care again today -> Explained, transferred to O2 customer care -> Explained, sorry you need to call Virgin.Called Virgin Again -> Explained -> reached L2 desk -> Tried to sell new upgrade -> I declined, they agreed t...

O2 Sim Not Arrived

I ordered a Volt package 1st March I am still waiting to receive my O2 sim. Who do you contact to resolve the issue.

Volt Wifi Pods unable to order

Why is it impossible to get my wifi pods?Website says you can get pods for free with volt, just need to use the connect app. Use the connect app and it tells me my connection is poor upstairs(duh, I know that's why I want the pods) and I should learn...

Volt wifi pods

hello, I have been a volt member for a while but am still struggling to access my free Wi-Fi pods, I have used the connect app and asked virgin customer services to no success, hoping someone can help me order my first as my wifi struggles at the oth...

Volt Wi-Fi Pods

Hi, I have Volt and looking to order a Wi-Fi pod to improve connection to security camera at back of house, problem is not speed but poor Wi-Fi to the camera, but finding thing’s difficult to order one via phone etc, thought it would be more straigh...

Resolved! moved O2 number to another provider, forgot my O2 account was linked to my Virgin Media cable contract

My O2 number was out of contract, so I moved the number to another much cheaper provider (half the price of O2 for more data once the promotional period is up, no mid-contract price increases, and the coverage is better). What I forgot was that my O...

Resolved! Ordering WiFi Pods

I have recently upgraded my broadband package to Volt with a 500mb connection and as the Wi-Fi is very weak in some areas of the house I carried out a scan using the VM Connect app. This confirmed thatI only have speeds of 11mb and 22mb in a couple o...

Cancelled Contract with Virgin - O2 Charging me ruined my credit score

Hello everyone,I had a Virgin Media broadband contract which offered a free Sim Card. I cancelled that contract in July 2023, and the Sim Card was never used.I left the address the broadband contract was associated with.A few months later, O2 started...

Being overcharged for volts

Hi just noticed today I’ve been overcharged for volts although I’m a o2 and virgin customer this is free isn’t it?!?! Pretty annoyed that it’s been three months I have been charged!! Isn’t a free benefit?can someone assist?

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