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O2 migration

This migration has been handled so badly.My 93 year old dad had a sim as part of a package but never used it. I presume he was given a mobile number too but he never had a mobile phone.O2 never billed him merely send emails and letters about restrict...

misscake by Tuning in
  • 3 replies
  • 1 kudos

Waiting for an O2 SIM

I have just started a Vokt account, and while Virgin broadband and landline went ahead easily, I have been waiting almost a month for an O2 SIMThe chat bot at Virgin told me as its an O2 sim to contact O2.I tried speaking to O2, but they can’t help m...

WiFi pod needed

Hi I am volt M250 customer. I have scanned with connect app and need pod as third bedroom only has 26mbps download speed. There is a lot of buffering and this disrupts my daughter’s studies greatly. I should be able to get a pod for free as a volt cu...

suk1 by Joining in
  • 1 replies
  • 0 kudos

Hi waiting for a reply

Asked 2 days ago why O2 has applied my volt boosts .But Virgin has not increased my broadband speed has promised ???? 

BigT2443 by Tuning in
  • 3 replies
  • 0 kudos

New Installation & O2 Volt

Hi,I have recently signed up to VM and have been connected today to M125 today via the 5X Hub (XGS-PON)When I signed up, I was informbed because I had O2 that I would automatically recieve double the speed within 14 days. However, the guy who install...


Help I’ve posted for help why VM haven’t  moved my package across to my new house  I’m paying for a service I’m not getting  why is so hard to switch it across when there is VM all ready in this property  I’ve set up everything the router phone tv bu...

Volt broadband boost

Just switched from sky to VM for broadband and as I'm also with 02 it gave me volt benefits. One of them being boosted broadband speed. It's still showing I'm on 125. When will this change? Thanks

Resolved! Mega Volt Bundle - No TNT and no sim card

Hi all, i've recently been offered a new deal by Virgin to stay with them, signed up 10 days ago to the Mega Volt bundle (similar to my last bundle but now changed name?) for £10 extra a month but now the TNT has disappeared off my tv guide and I'm b...

CRS chasing me for alleged debt

Help please.  CRS collections chasing me for £36 for an inoperable SIM card from over 3 years ago.  Inoperable SIM from early days of lockdown when it was IMPOSSIBLE to speak to anyone in a call centre or a retail outlet.  I tried any times including...

Ehutch2 by Joining in
  • 2 replies
  • 0 kudos

O2 Sim not arrived

Hi,I have the Volt M250 package and have been live with virgin for a week. I have had no communication from o2 and have not received the sim card which is supposed to be included in the package.Has anyone else had this issue, where's the best place t...