We are aware of some confusion around the inclusion of Netflix within some of our bundles. The Netflix Standard Plan is now included in the below bundles sold from 21st March 2022 only Biggest TV bundleBiggest TV Volt BundleUltimate Volt Bundle Pleas...
Hi, my O2 account shows that volt benefits are active, but Virgin have not moved my broadband speed up to the next level as promised. Can you action this please.
When Virgin were installing in the area I emailed the community liaison person, several times to get an idea of when it would go live, he just chose not to ever reply. I only want virgin internet, nothing else. I signed up to get a £100 bill credit a...
I’m a new customer like many many others and would like to know when I’m getting my double speed fibre for being an O2 customer?
I received my volt benefits from O2 on the 25th September. I have heard nothing from Virgin Media at all and its more than 14 days. I desperately need to upgrade my WiFi in my house as its terrible. How can I speak to someone?
So, Im a long time virginmedia customer and now an O2 customer. I have received an email saying Volt benefits are active but no offer of double broadband speed. im not aware of having any other volt benefits.There is nothing on Your Virginmedia app A...
Can anybody help me with me receiving the Neflix verification email please? I have had the top volt package for the last 2 months and this has been going on for too long now as I am paying for something I am not receiving and the email is always on i...
Hi I’ve contracts with both Virgin and o2 and I am a volt customer . I’ve installed a ring doorbell system and the signal is pretty poor. Is it possible to order a WiFi booster as the system is on the same mains circuit as the rest of the premises. A...
Hi I’m a new Virgin customer and not enjoying it so far. Have blank spots in my home and have been through the long WhatsApp customer service process to order a Volt wifi pod.9 days later - no sign of it so I went through process again. This time the...
Is it possible to get one? I can’t find anywhere to order the free ones mentioned when on a volt package
Please can somebody assist with providing me Wi-Fi pods for my small one bedroom flat? Since being a virgin media customer I have never had signal in my bedroom. I’ve tried several times to call but always get cut off. I’ve also phoned o2 to order th...
